Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Average customer rating
4.5
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
121
4 Stars
16
3 Stars
6
2 Stars
5
1 Star
9
85%of customers recommend this product.
(
105 out of
124)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Customer Rating
2
Hate this Range
on March 3, 2024
Posted by: KOCO
from Virginia
I bought 5 Samsung appliances. I really regret getting the range because:
1) as you can read elsewhere on the internet, the stove knobs turn on if someone brushes up against them—very dangerous. At least once a week I look up to see the stove on when it shouldn't be.
2) the knobs are difficult to read--two burners have multiple sizes to select, but the "large" "middle" and "small" words are very small and angled away from the user. I have to lean over the stove and get very close to the knobs to see what I'm selecting.
3) the oven temperature is inconsistent. It waivers between +20 and -20 degrees from the selected temperature. That's a 40 degree variance!
4) on high, the stove elements turn off so often that it is nearly impossible to get something really hot.
5) to turn on the oven, you have to press the "Smart Dial" at least three times in a series of selections.
6) the elements on the burners do not line up with the white circles drawn on the top.
1) as you can read elsewhere on the internet, the stove knobs turn on if someone brushes up against them—very dangerous. At least once a week I look up to see the stove on when it shouldn't be.
2) the knobs are difficult to read--two burners have multiple sizes to select, but the "large" "middle" and "small" words are very small and angled away from the user. I have to lean over the stove and get very close to the knobs to see what I'm selecting.
3) the oven temperature is inconsistent. It waivers between +20 and -20 degrees from the selected temperature. That's a 40 degree variance!
4) on high, the stove elements turn off so often that it is nearly impossible to get something really hot.
5) to turn on the oven, you have to press the "Smart Dial" at least three times in a series of selections.
6) the elements on the burners do not line up with the white circles drawn on the top.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 5, 2024
Hi Koco,
We aim to ensure that the range is properly working. Let us assist you with the range.
Here are links to help you with the range. Please follow the instructions carefully.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Also, here is a link to help you with the cooktop. Please see the "Cooking elements are not hot enough" section and follow the steps.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146919091 to help our team pull up your information.
Have a great day.
^Aloe
We aim to ensure that the range is properly working. Let us assist you with the range.
Here are links to help you with the range. Please follow the instructions carefully.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Also, here is a link to help you with the cooktop. Please see the "Cooking elements are not hot enough" section and follow the steps.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146919091 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY! GLASSTOPS ARE JUNK!
on April 5, 2024
Posted by: SMOKE
from Texas
First, let me say prior to this I was a samsung fan, I have a samsung phone, samsung frig, and samsung washer and dryer. So when it came time to buy a new stove, I figured why not buy a samsung? Samsung evidently has a serious issue with these glasstops, as they are extremely fragile, see picture after 3 times frying eggs with a typical non-stick pan. What you might not be able to see is you can fit your fingernail in there, thus it's cracked or cracking, right? Well you would be wrong according to Samsung. They will not repair or replace this even though you can fit your fingernail in it, even though it's been used 3 times and the tech who looked at it thought it should be replaced. I have contacted Samsung customer service 5 times, and every time they say they will have someone get back to me within 24 hours and then never do. They continue to send the same automated AI text messages which say the same thing over and over again. Their game is to make you so frustrated you stop contacting them. They are not interested in standing behind their product, they are only interested in making money and moving on. I will no longer buy anything samsung related because of this experience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 8, 2024
Smoke, we understand how you feel about your broken cooktop to determine what options we can provide to help you further.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147024094) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147024094) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
High Quality
on April 17, 2024
Posted by: sothpaw13
from Tucson, AZ
Bought this a few weeks ago and couldn’t be happier. Remote mode is a cool feature but don’t know if I’ll ever use it. The rapid boil feature is very handy though. The storage drawer is kind of shallow compared to my old range but that was easily dealt with by a little rearranging. Thumbs up on the built-in air fryer too 👍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This range is dangerous!
on September 4, 2024
Posted by: Disappointed
from Seattle WA
Do not buy! The design of this range is dangerous! I've had 3 near house burning events in the last 2 years due to how easy it is to turn the burners on with incidental contact to the front knobs. The knobs do not have a strong enough push to turn action. I figured there was nothing I could do except warn everyone in the household to be extra careful, then I got the recall notice and realized I was not alone. However, instead of actually resolving the issue or replacing the range, Samsung is offering free plastic knob covers. They look horrible and cheap on my expensive range, and I don't expect them to have any longevity. This is my first Samsung appliance order and likely my last.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, September 5, 2024
Hi there,
Your family's safety is our priority. Let us provide you with the details you need.
Here are links to help you with the range knobs. Please follow the steps and click the necessary hyperlinks for further assistance.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Request Free Knob Locks or Covers for Recall of Slide-In Electric Ranges.
https://www.samsung.com/us/support/range-knob-kit/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147503377 to help our team pull up your information.
Have a great day.
^Aloe
Your family's safety is our priority. Let us provide you with the details you need.
Here are links to help you with the range knobs. Please follow the steps and click the necessary hyperlinks for further assistance.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Request Free Knob Locks or Covers for Recall of Slide-In Electric Ranges.
https://www.samsung.com/us/support/range-knob-kit/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147503377 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Love my oven range
on September 29, 2024
Posted by: Eugenia
from Dallas, Tx
[This review was collected as part of a promotion.] I bought this oven two years ago and I am enjoying it every time I cook. The oven has great functionality , connects to my phone and allows me to control it remotely. The electronic panel is modern and stylish. The dial does turn on easily and may be a problem in household with cats as pets but I enjoy how convenient it is to set cooking modes. I wish the cooktop were easier to clean but my partner always does it well so it’s ok.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US