Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Average customer rating
4.5
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
121
4 Stars
16
3 Stars
6
2 Stars
5
1 Star
9
85%of customers recommend this product.
(
105 out of
124)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Customer Rating
5
Best Electric Oven
on January 18, 2024
Posted by: Mhel
from Las Vegas NV
[This review was collected as part of a promotion.] Very pleased with this Samsung Smart Electric Oven! Glass top is easy to clean and looks great in my kitchen. Love the wifi connectivity. Smartthings app is phenomenal.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Electric Range
on September 18, 2023
Posted by: COlsen
[This review was collected as part of a promotion.] I really like the range - it took some Youtube'in to understand how to use some features but overall I really like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features! Constructed with high-end matetial
on September 18, 2023
Posted by: Joyce
[This review was collected as part of a promotion.] This is an amazing range with a wealth of capability, in addition, it is sleek and adds a beautiful touch to the kitchen’
Written by a customer while visiting Samsung US
Customer Rating
3
Wireless features are helpful
on September 18, 2023
Posted by: Lucy
from Utah
[This review was collected as part of a promotion.] We have had the range for a couple years. The range has worked great. The only issue is that it is easy to bump the knobs on the range and start the oven inadvertently.
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy Chrystel, SEA Care, September 20, 2023
We're saddened over the fact that you have to go all through this with your range. Let's take care of this right away, Lucy.
This link will help explain how the knobs are turned on easily and offer suggestions on which steps to take. We also suggest getting cooktop knob covers or locks to prevent them from being activated.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
I have shared the manual to enable the oven lock feature from accidentally starting the oven. Kindly turn to page 42 of the manual for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146306780, to help our team pull up your information.
Have a great day!
^Chrystel
This link will help explain how the knobs are turned on easily and offer suggestions on which steps to take. We also suggest getting cooktop knob covers or locks to prevent them from being activated.
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
I have shared the manual to enable the oven lock feature from accidentally starting the oven. Kindly turn to page 42 of the manual for instructions.
User manual:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146306780, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Stove
on September 7, 2023
Posted by: Sandee
[This review was collected as part of a promotion.] I bought this about 6 months ago and I love the over is also a air fryer and you can cook more in the over then the counter top air fryers.
Having no back on the top portion of the stove is nice because I can have my salt and pepper shaker sitting on the back and this makes it to have easy access.
Having no back on the top portion of the stove is nice because I can have my salt and pepper shaker sitting on the back and this makes it to have easy access.
Written by a customer while visiting Samsung US
Customer Rating
1
Stovetop cracked during boiling water!
on September 5, 2023
Posted by: Jayne
[This review was collected as part of a promotion.] If I could put a -5 Stars that would be my review!
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
We understand how you feel about the cooktop's exterior. Let's get you the help you need, Jayne.
We would love to speak to you directly regarding the stovetop and to assess how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146256836, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly regarding the stovetop and to assess how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146256836, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Would be great if it worked when it arrived.
on September 5, 2023
Posted by: RKHORN
from Olathe, KS
[This review was collected as part of a promotion.] We got a gas and electric range. One of the burners on gas stove never worked right and no on can fix it. Very limited number of people work on Samsung. So far no problem with electric one but we don't use it often as "second" oven.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
Hi there,
We understand how it feels going all through this with the gas burner. Allow us to look into this.
Please browse through the link below to help you rectify the burner's performance. Also, we recommend clicking the embedded link about "Cleaning the burner head and cap" for further details.
The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146257888, to help our team pull up your information.
Have a great day!
^Chrystel
We understand how it feels going all through this with the gas burner. Allow us to look into this.
Please browse through the link below to help you rectify the burner's performance. Also, we recommend clicking the embedded link about "Cleaning the burner head and cap" for further details.
The burner does not ignite, and other ignition issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146257888, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
WIFI control
on September 5, 2023
Posted by: Cher
[This review was collected as part of a promotion.] excited with the WIFI control and the internal meat thermometer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US