Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Average customer rating
4.5
(157 Reviews)
Rating breakdown 157 reviews
5 Stars
121
4 Stars
16
3 Stars
6
2 Stars
5
1 Star
9
85%of customers recommend this product.
(
105 out of
124)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - Stainless Steel
Customer Rating
1
NO QUALITY GLASS TOP
on January 6, 2023
Posted by: MrsABG
from Zephyrhills, FL
I brought this same range the glass top it is not quality at all, broke 3 month while I was cooking has a hole and the Samsung insurance dare to said "It was cosmetic" the top never seen clean and scratch easily, it is does not put the effort to continue making good quality top glass, NO Recommended this range.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, January 11, 2023
Hello there,
Thank you for providing this information.
We would love to speak with you about your glass top of the cooking range to determine how we can best assist you.
I highly recommend visiting this link for the reference guide:
Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove https://www.youtube.com/watch?v=b_dExUhgeus&t=3s
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145332077) to help our team pull up your information.
Have a great day.
^Charles
Thank you for providing this information.
We would love to speak with you about your glass top of the cooking range to determine how we can best assist you.
I highly recommend visiting this link for the reference guide:
Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove https://www.youtube.com/watch?v=b_dExUhgeus&t=3s
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145332077) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Good Features, Terrible Noise
on April 22, 2021
Posted by: Mike
from Edmonton, Alberta
the range looks great and has lots of good features, but the unit makes a terrible rattling noise when the fan runs. we had samsung’s warranty service provider come take a look, but because the noise isn’t due to a faulty part (it’s the fan causing the metal frame to rattle against itself) he wasn’t able to do anything about it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, April 23, 2021
Thank you for bringing this to our attention. I understand dealing with your range making noise can be extremely annoying. If the range is still making too much noise, we can try to get a 2nd opinion about fixing this matter. If you would like to go that route. Feel free to contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143235427
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143235427
Written by a customer while visiting Samsung US
Customer Rating
1
Stovetop cracked during boiling water!
on September 5, 2023
Posted by: Jayne
[This review was collected as part of a promotion.] If I could put a -5 Stars that would be my review!
No, I would not recommend this to a friend.
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
We understand how you feel about the cooktop's exterior. Let's get you the help you need, Jayne.
We would love to speak to you directly regarding the stovetop and to assess how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146256836, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly regarding the stovetop and to assess how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146256836, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Pros and Cons
on February 10, 2021
Posted by: JZSR
pros: great range with a boatload of features.
cons: the ceramic cooktop is very sensitive to cookware bottoms. when you order this range, also order weiman's glass cook top cleaner and polish kit....you'll need it.
had a kitchen aid electric range for 22 + years and the cook top was bullet proof. not so with this one.
had a kitchen aid electric range for 22 + years and the cook top was bullet proof. not so with this one.
also, you will need a samsung hub for the wi-fi capability.
conclusion: great range but the cooktop needs a serious engineering redesign.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the air fryer
on December 28, 2020
Posted by: KInc
[This review was collected as part of a promotion.] we were looking for a new range with an air fryer. air fryer works well and it we got a great deal too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A good range with the worst glas cooktop
on March 24, 2021
Posted by: Roxana B
from Windsor, Ontario
i got this electric range after reading good reviews about the product and i either got unlucky or its reviews are misleading cause i ended up with the worst glass cooktop in the market; after the first use one of the burner started bubbling up, then one by one each burner got stained with burn residues that takes more to clean then to cook; called samsung and they sent out a rep just to tell me "nothing to be done, its maintenance"; so if you want your cooking experience nice and easy don't buy it; cooking functions are nice but not nice enough to overcome the cleaning part and very worn top appearance after only 2 months of use; 2 stars cause had a great finger print resistance feature.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, March 25, 2021
It saddens me to see this about your range. Nobody wants to see cosmetics problems with their products. Roxana, to help with this concern. Take a look at the link below. Thank you for your feedback. ^Pat
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00060833/
Written by a customer while visiting Samsung US
Customer Rating
5
Quality
on September 2, 2020
Posted by: Jp OmE
from Deer Park,NY
[This review was collected as part of a promotion.] i just love the quality of this product. samsung has hardly let me down. excellent support. a little pricey but you get a product that is well design and technology that is future proof. i can't wait to get cooking. i have other appliances with wifi samsung by far makes it easy to synchronize.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
True convection range NE63T8711SS/AA
on January 6, 2021
Posted by: slee
i have one complaint. i am very disappointed that the clock on my brand new range (model ne63t8711ss/aa) does not stay on!! it stays on for only 10 minutes then shuts off.
is there a way to program the clock to stay on all the time, like most other appliances? what is the point of having a clock on the appliance if it does not show?
is there a way to program the clock to stay on all the time, like most other appliances? what is the point of having a clock on the appliance if it does not show?
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US