Customer reviews from wyze.com
Wyze - Duo Cam Pan, 2K Wired Dual Pan/Tilt Camera with Spotlight, Indoor/Outdoor, Motion-Tracking with Color Night Vision - White
Average customer rating
4.4
(532 Reviews)
Rating breakdown 532 reviews
5 Stars
370
4 Stars
84
3 Stars
39
2 Stars
24
1 Star
15
90%of customers recommend this product.
(
380 out of
420)
Customer Reviews for Wyze - Duo Cam Pan, 2K Wired Dual Pan/Tilt Camera with Spotlight, Indoor/Outdoor, Motion-Tracking with Color Night Vision - White
Posted by: 1Customer
Verified Purchase:Yes
I am regretting purchasing the Duo Pan Cam. The views cannot be separated in the app. The notifications cannot be separated. I thought I was getting two cameras that share a mount and a power supply. Instead in many ways it operates as one camera. I wish I would have purchased a separate fixed camera and Pan Cam instead of the Duo.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 23, 2025
Hi there! Thank you for sharing your experience with the Wyze Duo Cam Pan. We truly appreciate your honest feedback and understand your concerns. Here’s some clarification about how the Wyze Duo Cam Pan works:
Two Cameras in One Device: The Wyze Duo Cam Pan combines a stationary (fixed) camera and a pan-and-tilt camera into a single unit. While this provides comprehensive coverage, both cameras are managed together within the app.
App Experience: The views and notifications from both cameras are not separated in the app—they function as a unified device rather than two completely independent cameras.
Design Intent: The goal was to offer complete coverage with one device, sharing a mount and power supply, but with a single interface for simplicity.
We understand that this may not meet everyone’s expectations, especially if you were hoping for two fully independent cameras. Your feedback is valuable and helps us improve our products and user experience.
If you are still experiencing any issues or other concerns, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedbac,k and have a great day!
Two Cameras in One Device: The Wyze Duo Cam Pan combines a stationary (fixed) camera and a pan-and-tilt camera into a single unit. While this provides comprehensive coverage, both cameras are managed together within the app.
App Experience: The views and notifications from both cameras are not separated in the app—they function as a unified device rather than two completely independent cameras.
Design Intent: The goal was to offer complete coverage with one device, sharing a mount and power supply, but with a single interface for simplicity.
We understand that this may not meet everyone’s expectations, especially if you were hoping for two fully independent cameras. Your feedback is valuable and helps us improve our products and user experience.
If you are still experiencing any issues or other concerns, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedbac,k and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mike
Verified Purchase:Yes
I love these cameras you can keep a eye where you want and look around and track at the same time and the cameras images are great and the price cant be beat!
Written by a customer while visiting wyze.com
Customer Rating
4
A few improvements and one issue with camera angle
on December 30, 2025
Posted by: Anonymous
Verified Purchase:Yes
Improved AC boot, software calibration, separate cam controls
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Gg
from Florida
Verified Purchase:Yes
Works pretty well. Color isn't as nice as expected and it keeps mistaking a garden flag for a person. The camera that pans around often gets stuck in one position .
Response from wyze.comBy WyzeCarmelita, January 11, 2026
Hi there! Thank you for sharing your experience with the Wyze Duo Cam Pan! We’re here to help you get the best performance from your camera. Here are some steps you can take to address the issues you mentioned:
1. Improving Color Quality:
Make sure the Wyze app is up to date.
Check that your Wyze Duo Cam Pan’s firmware is current.
Clean the camera lens gently with a soft cloth to remove any dust or debris.
Adjust the camera’s resolution from the live stream by tapping the resolution icon and setting it to 2K for the best image quality.
Cycle through Night Vision Mode in the camera’s settings under Advanced Settings (Auto, On, Off) and set it to Auto.
Restart or power cycle the camera if needed.
For detailed troubleshooting steps, please visit: Wyze Duo Cam Pan Image Quality Troubleshooting (https://support.wyze.com/hc/en-us/articles/39903779629595)
2. Reducing False Person Detections (Garden Flag):
Adjust the Detection Settings in the camera’s settings:
Set Motion Detection Sensitivity to a lower level.
Use the Detection Zone feature to exclude the area where the garden flag is located.
Customize Detections under Event Recording to fine-tune what the camera tags and notifies you about.
3. Pan Feature Getting Stuck:
Ensure the app and firmware are up to date.
Confirm that at least two Waypoints are set up for Pan Scan to function properly.
Calibrate the camera in the Pan Cam Controls section.
Power cycle the camera by unplugging it for 5-10 seconds and plugging it back in.
If the issue persists, consider performing a factory reset.
For more help with Pan Scan issues, check out: Wyze Duo Cam Pan Pan Scan Troubleshooting (https://support.wyze.com/hc/en-us/articles/41333466614171)
If you need further assistance, please let us know!
1. Improving Color Quality:
Make sure the Wyze app is up to date.
Check that your Wyze Duo Cam Pan’s firmware is current.
Clean the camera lens gently with a soft cloth to remove any dust or debris.
Adjust the camera’s resolution from the live stream by tapping the resolution icon and setting it to 2K for the best image quality.
Cycle through Night Vision Mode in the camera’s settings under Advanced Settings (Auto, On, Off) and set it to Auto.
Restart or power cycle the camera if needed.
For detailed troubleshooting steps, please visit: Wyze Duo Cam Pan Image Quality Troubleshooting (https://support.wyze.com/hc/en-us/articles/39903779629595)
2. Reducing False Person Detections (Garden Flag):
Adjust the Detection Settings in the camera’s settings:
Set Motion Detection Sensitivity to a lower level.
Use the Detection Zone feature to exclude the area where the garden flag is located.
Customize Detections under Event Recording to fine-tune what the camera tags and notifies you about.
3. Pan Feature Getting Stuck:
Ensure the app and firmware are up to date.
Confirm that at least two Waypoints are set up for Pan Scan to function properly.
Calibrate the camera in the Pan Cam Controls section.
Power cycle the camera by unplugging it for 5-10 seconds and plugging it back in.
If the issue persists, consider performing a factory reset.
For more help with Pan Scan issues, check out: Wyze Duo Cam Pan Pan Scan Troubleshooting (https://support.wyze.com/hc/en-us/articles/41333466614171)
If you need further assistance, please let us know!
Written by a customer while visiting wyze.com