Customer reviews from wyze.com
Wyze - Duo Cam Pan Dual 2K Indoor/Outdoor Plug-in WiFi Security Camera with Pan/Tilt Motion Tracking & Color Night Vision - White
Average customer rating
4.4
(536 Reviews)
Rating breakdown 536 reviews
5 Stars
372
4 Stars
85
3 Stars
39
2 Stars
24
1 Star
16
90%of customers recommend this product.
(
382 out of
423)
Customer Reviews for Wyze - Duo Cam Pan Dual 2K Indoor/Outdoor Plug-in WiFi Security Camera with Pan/Tilt Motion Tracking & Color Night Vision - White
Posted by: 1Customer
Verified Purchase:Yes
I am regretting purchasing the Duo Pan Cam. The views cannot be separated in the app. The notifications cannot be separated. I thought I was getting two cameras that share a mount and a power supply. Instead in many ways it operates as one camera. I wish I would have purchased a separate fixed camera and Pan Cam instead of the Duo.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 23, 2025
Hi there! Thank you for sharing your experience with the Wyze Duo Cam Pan. We truly appreciate your honest feedback and understand your concerns. Here’s some clarification about how the Wyze Duo Cam Pan works:
Two Cameras in One Device: The Wyze Duo Cam Pan combines a stationary (fixed) camera and a pan-and-tilt camera into a single unit. While this provides comprehensive coverage, both cameras are managed together within the app.
App Experience: The views and notifications from both cameras are not separated in the app—they function as a unified device rather than two completely independent cameras.
Design Intent: The goal was to offer complete coverage with one device, sharing a mount and power supply, but with a single interface for simplicity.
We understand that this may not meet everyone’s expectations, especially if you were hoping for two fully independent cameras. Your feedback is valuable and helps us improve our products and user experience.
If you are still experiencing any issues or other concerns, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedbac,k and have a great day!
Two Cameras in One Device: The Wyze Duo Cam Pan combines a stationary (fixed) camera and a pan-and-tilt camera into a single unit. While this provides comprehensive coverage, both cameras are managed together within the app.
App Experience: The views and notifications from both cameras are not separated in the app—they function as a unified device rather than two completely independent cameras.
Design Intent: The goal was to offer complete coverage with one device, sharing a mount and power supply, but with a single interface for simplicity.
We understand that this may not meet everyone’s expectations, especially if you were hoping for two fully independent cameras. Your feedback is valuable and helps us improve our products and user experience.
If you are still experiencing any issues or other concerns, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your feedbac,k and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mike
Verified Purchase:Yes
I love these cameras you can keep a eye where you want and look around and track at the same time and the cameras images are great and the price cant be beat!
Written by a customer while visiting wyze.com
Customer Rating
4
A few improvements and one issue with camera angle
on December 30, 2025
Posted by: Anonymous
Verified Purchase:Yes
Improved AC boot, software calibration, separate cam controls
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Gg
from Florida
Verified Purchase:Yes
Works pretty well. Color isn't as nice as expected and it keeps mistaking a garden flag for a person. The camera that pans around often gets stuck in one position .
Response from wyze.comBy WyzeCarmelita, January 11, 2026
Hi there! Thank you for sharing your experience with the Wyze Duo Cam Pan! We’re here to help you get the best performance from your camera. Here are some steps you can take to address the issues you mentioned:
1. Improving Color Quality:
Make sure the Wyze app is up to date.
Check that your Wyze Duo Cam Pan’s firmware is current.
Clean the camera lens gently with a soft cloth to remove any dust or debris.
Adjust the camera’s resolution from the live stream by tapping the resolution icon and setting it to 2K for the best image quality.
Cycle through Night Vision Mode in the camera’s settings under Advanced Settings (Auto, On, Off) and set it to Auto.
Restart or power cycle the camera if needed.
For detailed troubleshooting steps, please visit: Wyze Duo Cam Pan Image Quality Troubleshooting (https://support.wyze.com/hc/en-us/articles/39903779629595)
2. Reducing False Person Detections (Garden Flag):
Adjust the Detection Settings in the camera’s settings:
Set Motion Detection Sensitivity to a lower level.
Use the Detection Zone feature to exclude the area where the garden flag is located.
Customize Detections under Event Recording to fine-tune what the camera tags and notifies you about.
3. Pan Feature Getting Stuck:
Ensure the app and firmware are up to date.
Confirm that at least two Waypoints are set up for Pan Scan to function properly.
Calibrate the camera in the Pan Cam Controls section.
Power cycle the camera by unplugging it for 5-10 seconds and plugging it back in.
If the issue persists, consider performing a factory reset.
For more help with Pan Scan issues, check out: Wyze Duo Cam Pan Pan Scan Troubleshooting (https://support.wyze.com/hc/en-us/articles/41333466614171)
If you need further assistance, please let us know!
1. Improving Color Quality:
Make sure the Wyze app is up to date.
Check that your Wyze Duo Cam Pan’s firmware is current.
Clean the camera lens gently with a soft cloth to remove any dust or debris.
Adjust the camera’s resolution from the live stream by tapping the resolution icon and setting it to 2K for the best image quality.
Cycle through Night Vision Mode in the camera’s settings under Advanced Settings (Auto, On, Off) and set it to Auto.
Restart or power cycle the camera if needed.
For detailed troubleshooting steps, please visit: Wyze Duo Cam Pan Image Quality Troubleshooting (https://support.wyze.com/hc/en-us/articles/39903779629595)
2. Reducing False Person Detections (Garden Flag):
Adjust the Detection Settings in the camera’s settings:
Set Motion Detection Sensitivity to a lower level.
Use the Detection Zone feature to exclude the area where the garden flag is located.
Customize Detections under Event Recording to fine-tune what the camera tags and notifies you about.
3. Pan Feature Getting Stuck:
Ensure the app and firmware are up to date.
Confirm that at least two Waypoints are set up for Pan Scan to function properly.
Calibrate the camera in the Pan Cam Controls section.
Power cycle the camera by unplugging it for 5-10 seconds and plugging it back in.
If the issue persists, consider performing a factory reset.
For more help with Pan Scan issues, check out: Wyze Duo Cam Pan Pan Scan Troubleshooting (https://support.wyze.com/hc/en-us/articles/41333466614171)
If you need further assistance, please let us know!
Written by a customer while visiting wyze.com
Posted by: Lori Silloway
from Ocala, Florida
Verified Purchase:Yes
This is absolutely perfect for my needs. I have two dogs and an acre of land so with this camera, I am able to see wherever they are. It also covers the entrances into our yard.
Written by a customer while visiting wyze.com
Posted by: dlassalle
from Kenner Louisiana, suburb of New Orleans
Verified Purchase:Yes
Your form is not user friendly. Hard to adeq describe. Revise instructions to advise position hinge of camera mount to be able to position stationary camera at below a 90 degree view, ie., to point down from just a horizontal view
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: SnarlingJoker
from Houston Texas
Verified Purchase:Yes
Purchased and had to return it. Image looked very bad. I have better pictures from the first razor flip phone
No, I would not recommend this to a friend.
Response from wyze.comBy Maribeth, Wyze, January 28, 2026
We’re truly sorry to hear about your experience with the Wyze Duo Cam Pan and appreciate you sharing your feedback. We understand how disappointing it can be when image quality doesn’t meet expectations.
In some cases, image quality issues can be related to settings, firmware, lighting conditions, or setup. If you haven’t already, we recommend reaching out to our Wizards team at https://support.wyze.com/hc/en-us
so we can help diagnose the issue and explore possible solutions.
Our team can assist with steps such as checking app and firmware updates, adjusting resolution and night vision settings, and ensuring the camera is positioned for optimal lighting. Thank you for taking the time to share your experience, we truly appreciate your feedback.
In some cases, image quality issues can be related to settings, firmware, lighting conditions, or setup. If you haven’t already, we recommend reaching out to our Wizards team at https://support.wyze.com/hc/en-us
so we can help diagnose the issue and explore possible solutions.
Our team can assist with steps such as checking app and firmware updates, adjusting resolution and night vision settings, and ensuring the camera is positioned for optimal lighting. Thank you for taking the time to share your experience, we truly appreciate your feedback.
Written by a customer while visiting wyze.com
Posted by: Max Hemi
from Pa
Verified Purchase:Yes
Great field of view up down left to right nothing escapes this camera’s pov
I would recommend this to a friend!
Written by a customer while visiting wyze.com