Customer reviews from wyze.com
Wyze - Duo Cam Pan, 2K Wired Dual Pan/Tilt Camera with Spotlight, Indoor/Outdoor, Motion-Tracking with Color Night Vision - White
Average customer rating
4.5
(518 Reviews)
Rating breakdown 518 reviews
5 Stars
365
4 Stars
80
3 Stars
37
2 Stars
22
1 Star
14
91%of customers recommend this product.
(
372 out of
409)
Customer Reviews for Wyze - Duo Cam Pan, 2K Wired Dual Pan/Tilt Camera with Spotlight, Indoor/Outdoor, Motion-Tracking with Color Night Vision - White
Posted by: Eklere ta
Verified Purchase:Yes
The pan camera keep on moving non stop.
All my wyze cameras have been ok up until this one..
All my wyze cameras have been ok up until this one..
Response from wyze.comBy WyzeMay, November 4, 2025
Hi there! Thanks for reaching out! I totally understand how frustrating it must be to have your Wyze Duo Cam Pan moving non-stop, especially when all your other cameras have been working perfectly.
We have a list of further troubleshooting steps you may try here: https://support.wyze.com/hc/en-us/articles/39905933520155
Often, these steps help resolve issues like constant movement.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site, fill out the questionnaire, and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible.
Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you.
Thank you and have a great day!
We have a list of further troubleshooting steps you may try here: https://support.wyze.com/hc/en-us/articles/39905933520155
Often, these steps help resolve issues like constant movement.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site, fill out the questionnaire, and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible.
Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective, we will be happy to exchange it for you.
Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
Pretty decent camera with some good features.
on November 4, 2025
Posted by: GD22
from Lee's Summit, MO
Verified Purchase:Yes
Easy to install and gives pretty good picture, including night vision. I wish the notifications were separate for each of the cameras so that I would only receive notifications when someone entered the detection zone established on my fixed cam rather than getting them for the pan cam too, which doesn't have a detection zone (to allow it to follow motion). I also have walked down my driveway within the fixed cam detection zone without the cam picking up an event, but since I have an SD card, I can see those events if I need to go back to them. Overall, I'm pretty happy with the purchase.
Response from wyze.comBy Maribeth, Wyze, November 5, 2025
Hi there! Thank you for your feedback on the Wyze Duo Cam Pan! Currently, separate notifications for the fixed and pan cams aren’t supported, but we’ve shared your suggestion with our team. For missed events, please check detection and firmware settings. If you haven't already, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we can further assist you with your devices.
Written by a customer while visiting wyze.com
Posted by: N0ISV
from State of confusion.
Verified Purchase:Yes
I have been testing the new Duo Pan Cam for 2 weeks. Works good. So far no issues.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Success Akinwale
from Fayetteville NC
Verified Purchase:Yes
The camera is helpful for my shop, very clear covers every angles.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Aynz
from El Paso, TX
Verified Purchase:Yes
Love the setup and was easy to link. The only thing I had to do was switch out the old cable from my wyze cam v3 since this cam uses the USB C.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Moni
from New Mexico
Verified Purchase:Yes
Great cameras & equally great coverage. I'd recommend to anyone looking for a new security system.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Nj
Verified Purchase:Yes
Moving camera always facing down, even if is calibration
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, November 11, 2025
Hi there, we’re sorry to hear your Wyze Duo Cam Pan keeps facing downward. We know that can be really frustrating, and we’d love to help you get it working properly again.
First, please ensure your Wyze app and camera firmware are both fully up to date. If everything is current, you can try the steps in this troubleshooting guide for more ways to fix the issue:
https://support.wyze.com/hc/en-us/articles/39905933520155-My-Wyze-Duo-Cam-Pan-is-moving-by-itself
If the issue persists, please reach out to our Wizards Team at Wyze Support (https://support.wyze.com/hc/en-us). Just describe your issue under “How can we help?” and follow the prompts to get in touch with one of our Support Wizards. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your patience, and we truly appreciate the chance to help.
First, please ensure your Wyze app and camera firmware are both fully up to date. If everything is current, you can try the steps in this troubleshooting guide for more ways to fix the issue:
https://support.wyze.com/hc/en-us/articles/39905933520155-My-Wyze-Duo-Cam-Pan-is-moving-by-itself
If the issue persists, please reach out to our Wizards Team at Wyze Support (https://support.wyze.com/hc/en-us). Just describe your issue under “How can we help?” and follow the prompts to get in touch with one of our Support Wizards. Our products come with a 1-year manufacturer's warranty, so if the device is determined to be defective, we will be happy to exchange it for you. Thank you for your patience, and we truly appreciate the chance to help.
Written by a customer while visiting wyze.com
Posted by: Juli
from Southern California, USA
Verified Purchase:Yes
This little duo cam pan is pretty good for the price point. It tracks motion fairly well while you can create a detection zone on the most important area with the stationary one. I was even able to observe a bobcat walking along a wall on one side of our property. The only thing is I wish you could create blocked off zones for the pan cam because it will often get distracted at night by its own light, then just turn and stare at the wall of my house instead of following motion since I have it under the eve of one corner so it can pan around the front and side. That's the only real annoying issue.
I would recommend this to a friend!
Written by a customer while visiting wyze.com