Customer Reviews for Fellow - Corvo EKG Pro Electric Kettle - Matte Black
Customer Rating
1
missing bumper causing kettle to wobble
on March 24, 2025
Posted by: dan
I bought this and it is missing a bumper on the bottom of the kettle. I submitted a request 10 days ago about this and still have yet to hear back.
No, I would not recommend this to a friend.
Response from FellowBy CX, Customer Experience Team, March 27, 2025
Hello Dan,
Thank you for your feedback regarding the missing bumper causing your Corvo EKG Electric Kettle to wobble.
We apologize for any inconvenience caused by the missing bumper and the delay in our response.
One of our agents has already contacted you about this issue to help resolve it. You can follow up with them via email; they would be happy to help you resolve this matter. If you need further assistance, please feel free to contact us anytime for any feedback or inquiries at hello@fellowproducts.com. If there is anything we can do to assist you, just let us know; we will gladly help.
The kettle heats up quickly which is a plus. The minus is that the lit quickly stopped fitting as the gasket kept coming loose. Fellow doesn’t have a replacement lid for me but is sending me a new gasket. If that works to make the lid function as it should I will give the product a 5.
I would recommend this to a friend!
Response from FellowBy CX, Customer Experience Team, March 25, 2025
Hello,
Thank you for your input and feedback on the Corvo EKG Electric Kettle. We're sorry for the trouble with the lid and gasket issue.
We are already sending you a new gasket, which should help resolve the issue with the lid fitting properly. Please let us know if you encounter any further issues or if the new gasket does not fix the problem. You can reach out to us at hello@fellowproducts.com. If there is anything that we can do to assist you in the meantime, just let us know, and we’ll be happy to help.
I love how well this works. From the preheat function, to how quickly it heats up to your desired temperature, and it doesn’t bubble out at all - and it’s simply beautiful.