Customer Reviews for PopSockets - Multi-Surface Magnetic Suction Phone with MagSafe for Mobile Phones - Metallic Eucalyptus
Customer Rating
2
Great at first, now flops phone around
on January 23, 2023
Posted by: Monica m.
It was GREAT when I first got it! It stayed on the windshield with no problem, as my dash is contoured and textured. There are alot of bumpy roads around here so the weight of the phone has caused the springs to stretch and the release/tighten lever is loose. I still use it daily although my phone is flopping around haha
I have bought 2 now 1 for my car and one for my desk. I needed to move it to my room and detached it from the popsocket base and moved it to my other base. It doesn't stay gripped well anymore after some time it just falls over.
Like the original still but this new version holds all styles of pop tops plus sits out away from vent more which makes it easier to see controls if place in certain vents. Also love the 2 sizes of openings to fit your vent. I have no problem with it falling off vent either. Some complained it dose not fit snug with pop top. I’ve learned once you Read more about review stating Love!place your pop top in holder squeeze pop top closed as much as you can and it will not budge. Great product would recommend.
Sadly after getting a new phone, I am realizing my 14 pro max is too heavy for the pop mount. It will no longer stay suctioned and just falls down which is dangerous while driving. I’ve also tried sticking it to the windshield but the weight of the phone makes it not only, again lose suction but the actual stand falls over. I’m pretty bummed as I don’t know what I can use with my pop socket now. ):
Response from PopSocketsBy EcommDev, December 29, 2022
Hi Courtney, thank you for taking the time to leave a review. I'm sorry that you had a bad experience, this is not the norm, and we would be happy to know more and try to find a solution for you. Keep an eye out for an email from one of our dedicated customer advocates who will soon be reaching out to you.
This does not work if you have a Popwallet+ on a Samsung Galaxy S22 Ultra. The wallet sits low due to the camera placement and when I used this car mount, my phone angled down due to the weight and it not being centered. It holds the phone securely, but just doesn't work with the popwallet on my phone.
I live Popsockets but this went straight into the the recycling bin. Did. NOT. Work. At.All.
Response from PopSocketsBy PopSockets Customer Service, November 11, 2022
Hi Michelle, thank you for taking the time to write a review, if your mount seems loose, we recommend rotating prongs 90º to use a narrower gap, also, we highly recommend collapsing your PopGrip when mounted and placing the PopGrip as centered as possible or have the heaviest part of your phone below the Mount, this may help prevent the phone from rotating/falling out.
It works ok but for some reason my adhesive is stretching and the mount is trying to come off my smooth flat dash. I'm hoping it's just a flook in my mounting placement.