Customer reviews from https://www.asus.com
ASUS - Vivobook S 15 15.6" OLED Laptop - Copilot+ PC - Snapdragon X Elite - 32GB Memory - 1TB SSD - Cool Silver
Average customer rating
3.8
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
0
Customer Reviews for ASUS - Vivobook S 15 15.6" OLED Laptop - Copilot+ PC - Snapdragon X Elite - 32GB Memory - 1TB SSD - Cool Silver
Posted by: Afp1
Frequency of use:Daily
Verified Purchase:Yes
Internet is slow to work...keeps dropping it. Backlighting does not help. In fact, I can't see some of the letters and numbers a lot of the time. Nice size, though, and light. 17 hour battery only goes about 8 hours or so.
Response from https://www.asus.comBy CLM, November 5, 2024
Dear Afp1,
We do understand your disppointment with the poor color contrast between the keys and the keyboard, and the inconvenience this may have caused if you are experiencing internet connection issues.
To resolve the issue with the internet connection, please verify if the laptop is within range to an established wireless router or access point and internet service is stable and working properly. Also, please check if the unit is running with the most current system Windows and WIFI driver update. Regarding the color contrast on keyboard, it is recommended to turn it off or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Fn + F7", repeatedly.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disppointment with the poor color contrast between the keys and the keyboard, and the inconvenience this may have caused if you are experiencing internet connection issues.
To resolve the issue with the internet connection, please verify if the laptop is within range to an established wireless router or access point and internet service is stable and working properly. Also, please check if the unit is running with the most current system Windows and WIFI driver update. Regarding the color contrast on keyboard, it is recommended to turn it off or adjust the keyboard brightness level while working in a well illuminated room or area, by tapping the hotkeys, "Fn + F7", repeatedly.
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Md North
Frequency of use:Daily
Verified Purchase:Yes
Easy to set up and transfer my existing information from my other PC
Written by a customer while visiting https://www.asus.com
Posted by: Jim Hlad
Frequency of use:Daily
Verified Purchase:Yes
So far I like it, not as fast as I was expecting. Keypad is a little small.
Response from https://www.asus.comBy CLM, September 12, 2024
Dear Jim Hlad,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409005034-0003) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409005034-0003) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Jacob123456
Frequency of use:Daily
Verified Purchase:Yes
Computer is great for college, light, long battery life, screen easy to look out for long periods of time. Build quality is good and mine is still as new, also they got crazy warranties on these so that's a plus. Only downside is that the integrated AI, which is probably (hopefully) a work in progress doesn't stand up to competitors
Written by a customer while visiting https://www.asus.com
Posted by: GNPK
Frequency of use:Daily
Verified Purchase:Yes
It's an average laptop. Ok for normal use but price is higher
Response from https://www.asus.comBy CLM, December 16, 2024
Dear GNPK,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering. The price tag of this laptop is competitive considering the cool features that are included on it. For more information regarding this laptop, please visit our Product support page at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-s-15-s5507/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will help us improve our future product offering. The price tag of this laptop is competitive considering the cool features that are included on it. For more information regarding this laptop, please visit our Product support page at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-s-15-s5507/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: James Taylor
Verified Purchase:Yes
Amazing top-of-the-line tech specs for the price! Great computer.
Written by a customer while visiting https://www.asus.com