Customer reviews from Whisker
Whisker - Litter-Robot 4 Litter Hopper Black
Average customer rating
4
(653 Reviews)
Rating breakdown 653 reviews
5 Stars
399
4 Stars
74
3 Stars
56
2 Stars
42
1 Star
82
Customer Reviews for Whisker - Litter-Robot 4 Litter Hopper Black
Customer Rating
3
Not yet impressed
on August 15, 2024
Posted by: Kash y L.
So I just got the LitterHopper and so far, I think I either installed it wrong or I can do without it. Installation instructions were pretty good, especially the YouTube video. I got the thing to connect, but when the litter is low, the amount of litter that is dispensed is so minimal that I end up just adding from the box. The app says it's installed correctly so I can only assume it's not a user error, but the dispensing doesn't match the amount of litter being cleaned and dumped.
Written by a customer while visiting Whisker
Customer Rating
5
Hopper is great
on August 15, 2024
Posted by: Patm
It was easy to install with the step by step instructions.
The only thing that I have a concern over is it's not showing up on the cellphone app.
The only thing that I have a concern over is it's not showing up on the cellphone app.
Written by a customer while visiting Whisker
Customer Rating
4
Great time saver
on August 14, 2024
Posted by: Vanessa
It’s a really great invention. Saves me a lot of time. The only problem I see with it is it kinda wastes litter. I feel like the drawer fills up quicker with extra litter than it did before. Other than that, saves me from having to fill it up every other day.
Written by a customer while visiting Whisker
Customer Rating
1
DOES NOT WORK. CANNOT GET SUPPORT
on August 14, 2024
Posted by: David
Awful. NEVER DISPENSES. I have been manually filling it since I got the hopper. Tried to recalibrate as per Whisker support page (press and hold middle 3 buttons). But it didn't work. Also, the online support does not list the hopper for help and the support hours are very limited for chat/phone from the west coast. DO NOT BUY.
Written by a customer while visiting Whisker
Customer Rating
2
Constant Error Messages
on August 14, 2024
Posted by: JG
I have had the unit 3 weeks. It is constantly getting an error message. I follow the troubleshooting, the unit resets and a couple of days later it happens again. Maybe it's a faulty unit?
Written by a customer while visiting Whisker
Customer Rating
2
Constant error messages
on August 14, 2024
Posted by: JG
About every other day I get an error message and have to troubleshoot over and over again
Written by a customer while visiting Whisker
Customer Rating
3
Doesn’t line up correctly
on August 14, 2024
Posted by: Mikaela
The new pieces don’t line up properly like it doesn’t fit. It is assembled but I have to keep closing the gap that won’t stay together.
Written by a customer while visiting Whisker
Customer Rating
5
Game changer
on August 13, 2024
Posted by: Christine
The hopper was easy to install and works well. There is a status message on the app which will let you know when it dispenses litter. It’s nice to be able to leave it for a few days and not worry the litter is low in the unit.
Written by a customer while visiting Whisker