Customer reviews from Whisker
Whisker - Litter-Robot 4 Litter Hopper - White
Average customer rating
4
(653 Reviews)
Rating breakdown 653 reviews
5 Stars
399
4 Stars
74
3 Stars
56
2 Stars
42
1 Star
82
Customer Reviews for Whisker - Litter-Robot 4 Litter Hopper - White
Customer Rating
3
Not yet impressed
on August 15, 2024
Posted by: Kash y L.
So I just got the LitterHopper and so far, I think I either installed it wrong or I can do without it. Installation instructions were pretty good, especially the YouTube video. I got the thing to connect, but when the litter is low, the amount of litter that is dispensed is so minimal that I end up just adding from the box. The app says it's installed correctly so I can only assume it's not a user error, but the dispensing doesn't match the amount of litter being cleaned and dumped.
Written by a customer while visiting Whisker
Customer Rating
5
Hopper is great
on August 15, 2024
Posted by: Patm
It was easy to install with the step by step instructions.
The only thing that I have a concern over is it's not showing up on the cellphone app.
The only thing that I have a concern over is it's not showing up on the cellphone app.
Written by a customer while visiting Whisker
Customer Rating
4
Great time saver
on August 14, 2024
Posted by: Vanessa
It’s a really great invention. Saves me a lot of time. The only problem I see with it is it kinda wastes litter. I feel like the drawer fills up quicker with extra litter than it did before. Other than that, saves me from having to fill it up every other day.
Written by a customer while visiting Whisker
Customer Rating
2
Constant Error Messages
on August 14, 2024
Posted by: JG
I have had the unit 3 weeks. It is constantly getting an error message. I follow the troubleshooting, the unit resets and a couple of days later it happens again. Maybe it's a faulty unit?
Written by a customer while visiting Whisker
Customer Rating
3
Doesn’t line up correctly
on August 14, 2024
Posted by: Mikaela
The new pieces don’t line up properly like it doesn’t fit. It is assembled but I have to keep closing the gap that won’t stay together.
Written by a customer while visiting Whisker
Customer Rating
1
DOES NOT WORK. CANNOT GET SUPPORT
on August 14, 2024
Posted by: David
Awful. NEVER DISPENSES. I have been manually filling it since I got the hopper. Tried to recalibrate as per Whisker support page (press and hold middle 3 buttons). But it didn't work. Also, the online support does not list the hopper for help and the support hours are very limited for chat/phone from the west coast. DO NOT BUY.
Written by a customer while visiting Whisker
Customer Rating
2
Constant error messages
on August 14, 2024
Posted by: JG
About every other day I get an error message and have to troubleshoot over and over again
Written by a customer while visiting Whisker
Customer Rating
5
Fantastic Product - Game Changer
on August 13, 2024
Posted by: Turk
This has been a game-changer for our Litter Robot. I've had this for a few weeks now and haven't had to worry about filling the Litter Robot with litter anymore. If you follow the instructions thoroughly created by the Whisker Team, installing this will be a breeze. Their Youtube Video was straighforward and easy to follow. I would recommend to thoroughly clean your LR4 before installing, especially the sensors because they are used to determine the litter level. I rarely write reviews on products I purchase, but felt the need to do one for this because of how much of a game changer this has been for us!
Written by a customer while visiting Whisker