Customer reviews from samsonite.com
Samsonite - Silhouette 18 28" Expandable Spinner Suitcase - Slate Blue
Average customer rating
4.7
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
53
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
3
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Samsonite - Silhouette 18 28" Expandable Spinner Suitcase - Slate Blue
Customer Rating
1
Very Disappointed Terrible Zippers
on July 16, 2025
Posted by: Massi
from Kew Gardens, New York
Gender:Female
[This review was collected as part of a promotion.] I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke.
For the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed.
Included the picture of the faulty carry-on zipper (the medium check-in looked the same, but didn't get a chance to take a picture as I had to get to the airport).
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 19, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very Disappointed Terrible Zippers
on July 16, 2025
Posted by: Massi
from Kew Gardens, New York
Gender:Female
[This review was collected as part of a promotion.] I am completely disappointed in the quality of this luggage. I purchased both the medium check in and the carry on. BOTH zippers were faulty. Both luggages were underweight and properly packed. The check-in zipper popped right before my flight, I had to buy a luggage belt to help keep my belongings secure & just hoped during my flight that my belongings would arrive intact. The carry-on zipper popped open when I was already at my destination. Now I have to order a luggage belt for my carry-on, an absolute joke.
For the amount of money and weight the Samsonite name carries I expected better. And now, I am not back state-side until the end of August and am unsure how to get this fixed, reimbursed.
Included the picture of the faulty carry-on zipper.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Don't purchase. Look elsewhere
on October 24, 2025
Posted by: KRomon
2 trips.. Twice the zipper has come apart.. Glad had my clothes in the compression straps. The zipper on this luggage is trash. I previously purchased a 3 piece set of off brand luggage that was much cheaper and more durable. Lasted years. Decided to spend a more money on a bigger name brand.. Big mistake. The return and repair process is complicated and expensive. They designed it that way to discourage getting luggage repaired.
Response from samsonite.comBy Samsonite US Care Team, October 25, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great features
on February 8, 2025
Posted by: Jlou6000
from Raleigh NC
Gender:Male
[This review was collected as part of a promotion.] It’s just plain great! Love that it has a TSA key made in and worth every penny.
Written by a customer while visiting samsonite.com
Customer Rating
5
Nice
on November 18, 2024
Posted by: janup814_735978
[This review was collected as part of a promotion.] Received this from Influenster. I love it. It is great. Packaging could have been better. It came with a cover. But overall, no damages to the product. Inside is amazing, has a ton of pockets.
Written by a customer while visiting influenster.com
Customer Rating
5
Wow!!
on November 19, 2024
Posted by: kaylyng9_176192
[This review was collected as part of a promotion.] This suitcase is the absolute best suitcase I have ever own! I wasn’t expecting all the different additional spaces inside! This will make packing for trips SO much easier! I am extremely impressed!
Written by a customer while visiting influenster.com
Customer Rating
5
Durable and great design
on November 19, 2024
Posted by: marinaw15_173797
[This review was collected as part of a promotion.] The Samsonite Silhouette 18 Hardside Medium Spinner is a sleek and durable suitcase designed for frequent travelers. Its standout features include a tough polycarbonate shell that resists scratches, smooth-rolling spinner wheels for effortless maneuverability, and a well-organized interior with compression straps and zippered dividers. The integrated TSA lock enhances security, and the ergonomic handle ensures comfortable handling. While it’s a bit pricier than some competitors, its quality and functionality make it a worthy investment for those seeking reliability and style in a mid-sized travel companion.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect !
on November 19, 2024
Posted by: ahnanh54_318643
[This review was collected as part of a promotion.] I am so in love with this suitcase. I honestly don't have anything negative to say about this suitcase. The only improvement I can think of is the zipper pulls in the main compartment, which have a bit of an awkward angle, but nothing that would stop me from using it. I would highly recommend this carryon to anyone looking for a suitcase that does it all and will last a lifetime. It is my favorite suitcase and has replaced my other carryon luggage
Written by a customer while visiting influenster.com