Customer reviews from Samsung US
Samsung - Bespoke AI Jet Lite Cordless Stick Vacuum with All-in-One Clean Station - Pebble Gray
Average customer rating
4.5
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
21
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
2
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for Samsung - Bespoke AI Jet Lite Cordless Stick Vacuum with All-in-One Clean Station - Pebble Gray
Customer Rating
3
Eh….Just OK
on April 7, 2026
Posted by: PRenee
from NYC
Vacuum is good, NOT great. I must say for the price point I would have preferred the battery last longer OR they supply a second one like my old Shark. Further, I find it does not pick up debris on the first pass and many times I have to retrace where I vacuumed. I do NOT recommend this vacuum for the price.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Meneleo, Samsung, April 15, 2026
Hi PRenee,
It’s helpful that you’re sharing your experience with battery runtime and pickup performance, as this highlights what matters most to you in everyday use and helps set clear expectations around how the vacuum fits your cleaning needs.
This model offers up to 60 minutes of runtime in standard mode, making it well‑suited for everyday whole home cleaning, while higher power settings provide added suction when needed. Regularly emptying the dustbin and cleaning the filter helps support smooth airflow and consistent performance during routine use.
Clean and care for your Jet Stick
https://www.samsung.com/us/support/answer/ANS10002354/
If you would like to connect with our Samsung Care team to discuss your experience further or explore available support options, you’re welcome to reach us through the channels below with your reference number 1152372573.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
It’s helpful that you’re sharing your experience with battery runtime and pickup performance, as this highlights what matters most to you in everyday use and helps set clear expectations around how the vacuum fits your cleaning needs.
This model offers up to 60 minutes of runtime in standard mode, making it well‑suited for everyday whole home cleaning, while higher power settings provide added suction when needed. Regularly emptying the dustbin and cleaning the filter helps support smooth airflow and consistent performance during routine use.
Clean and care for your Jet Stick
https://www.samsung.com/us/support/answer/ANS10002354/
If you would like to connect with our Samsung Care team to discuss your experience further or explore available support options, you’re welcome to reach us through the channels below with your reference number 1152372573.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Warranty
on January 16, 2026
Posted by: AN12345
from Smithers BC
We bought this vaccum and within a few months had issues with h power head. Samsung warranty has been absolutely horrible to deal with and now our vaccum head is completely broken. Do not purchase this vaccum if you want a high quality vaccum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 19, 2026
Hello there,
We are saddened by the condition of your vacuum's power head. We would like to have a direct conversation with you to discuss your overall experience with your vacuum, review alternative options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151876562 so our team can pull up your information when you message us.
Have a great day.
-John
We are saddened by the condition of your vacuum's power head. We would like to have a direct conversation with you to discuss your overall experience with your vacuum, review alternative options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151876562 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap parts, horrible customer service, sketchy
on January 4, 2026
Posted by: Dumplinguist
from Ashburn Virginia
The brush is brittle and ridiculously expensive to replace. A tiny little rip on the rubber fin got worse and worse and caused the entire vacuum to become clunkily and get hot/off balance.
Good luck with customer service. Wasted an hour of my time just for them to tell me they don't make the replacement part anymore. And it wouldn't be covered by warranty since it isn't the battery or motor.
Good luck with customer service. Wasted an hour of my time just for them to tell me they don't make the replacement part anymore. And it wouldn't be covered by warranty since it isn't the battery or motor.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 7, 2026
Hello there,
We understand how disappointing it can be to have a vacuum that falls short of your expectations. Let us help you out.
To get a recommendation for available compatible replacement parts for your vacuum, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151773277 so our team can pull up your information when you message us.
Have a great day.
-John
We understand how disappointing it can be to have a vacuum that falls short of your expectations. Let us help you out.
To get a recommendation for available compatible replacement parts for your vacuum, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151773277 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
The best vacuum I’ve ever had!
on December 21, 2025
Posted by: MSTVEN
from Fort Worth, TX
Incredible vacuum! Efficient, stylish, several useful attachments. Can’t recommend it enough!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Care, December 22, 2025
Hello,
We appreciate you taking the time to leave us a review on your Samsung vacuum. You made an excellent choice for your home, and we are pleased to hear about your happiness with the product.
Thank you for being a Samsung customer.
-Angelica
We appreciate you taking the time to leave us a review on your Samsung vacuum. You made an excellent choice for your home, and we are pleased to hear about your happiness with the product.
Thank you for being a Samsung customer.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous
on July 31, 2025
Posted by: Vk90
[This review was collected as part of a promotion.] Looks great and efficient. Best vaccum cleaner i have ever owned.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Welcome to the New World of Vacuums
on July 8, 2025
Posted by: traviswilson85
from Mint Hill
[This review was collected as part of a promotion.] This Samsung Bespoke AI Jet Lite cordless stick vacuum isn't just another cleaner; it's practically a piece of art! That slick "Pebble Gray" design totally blends in with any decor, so you won't feel the need to hide it away in a closet when company comes over.
But what really makes this vacuum awesome are its smart features. The AI Cleaning Mode is super cool – it figures out your floor type all on its own and adjusts the suction for the best clean and really good battery life. It was cool to witness it adjust the power needs based on the dirt it was sensing. And don't let its light weight fool you; the HexaJet motor packs a punch, sucking up everything from dust and pet hair to tiny bits of debris with no problem.
The All-in-One Clean Station is seriously a game-changer. It charges the vacuum and empties the dustbin automatically, so you don't have to touch a thing – no mess, no fuss! Throw in the HEPA filtration system and how easy it is to use, and you've got a super convenient and effective cleaning machine. It is nice to not have to empty the dust bin each time. I do wish the app informed the user how potentially full the bin is.
Bottom line? If you want a top-notch vacuum that looks great, is super convenient, and really gets the job done, the Samsung Bespoke AI Jet Lite is a fantastic pick. With its strong suction, self-emptying magic, and user-friendly design, it's perfect for homes with pets or anyone who just wants to avoid getting dusty hands!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Efficient!
on June 27, 2025
Posted by: Mrjames29
from CROUSE
[This review was collected as part of a promotion.] My new stick vacuum is so efficient with its AI cleaning mode. I love that it senses when to up the suction power and when to drop it back down, optimizing its battery life while not compromising cleaning! This is by far the most light weight, easy to maneuver stick vacuum i have ever owned. Highly recommend. Also, the charge doc/power station is sleek and modern giving a nice esthetic. All around amazing.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Looks Great, Cleans Even Better!
on June 27, 2025
Posted by: Kmalani85
from Prosper
[This review was collected as part of a promotion.] I’ve been using the Samsung Bespoke AI Jet Lite (VS80F28DMP/AA) for a couple of weeks now, and honestly—I'm impressed. First off, this thing looks good. The sleek pebble gray finish blends right in with my home, and the design is so minimal that I don’t mind leaving it out in the open.
Performance-wise, it’s a beast. The suction is powerful—I have a mix of hardwood and rugs, and it adjusts on its own using the AI cleaning mode. It picks up dust, pet hair, and even the fine stuff that usually gets left behind. The anti-tangle brush actually works too (finally, no more hair-wrapped rollers every other day).
The All-in-One Clean Station is a game changer. Emptying the vacuum used to be the grossest part, but now it empties and charges all in one go—totally hands-free and no dust clouds.
Only reason I’m giving it 4 stars instead of 5 is the battery. You get around 60 minutes on low power, but if you’re using the AI mode or higher suction, it drops to about 30. I’ll probably grab a second battery down the road, but I wish one came with it at this price point.
Overall though, I love it. It’s stylish, strong, smart, and keeps my place cleaner than ever—definitely worth the upgrade if you’re done with basic stick vacs.
I would recommend this to a friend!
Written by a customer while visiting The Insiders