Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
276
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
4
Product has great features
on May 27, 2026
Posted by: BestBuyer
[This review was collected as part of a promotion.] The Galaxy AI feature allows so much simplicity in my daily work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features
on June 10, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I'm using it for TikTok . It's great to have a extra device !
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hello Mistyhayes,
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We appreciate the time you've taken to share your insights. We're thrilled to hear how pleased you've been with the purchase of your Galaxy Book5 Pro 360. The Galaxy Book5 Pro 360 is an elite, ultra-slim 2-in-1 Copilot+ PC featuring an Intel Core Ultra (Series 2) processor with up to 47 NPU TOPS. It combines exceptional battery life, immersive audiovisuals, and the signature S Pen into a highly versatile convertible form factor. Its 360-degree hinge allows for seamless transitions between clamshell laptop, tent, and tablet modes. If you would like to share additional thoughts with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Book5 Pro 360. We appreciate the time you've taken to share your insights. We're thrilled to hear how pleased you've been with the purchase of your Galaxy Book5 Pro 360. The Galaxy Book5 Pro 360 is an elite, ultra-slim 2-in-1 Copilot+ PC featuring an Intel Core Ultra (Series 2) processor with up to 47 NPU TOPS. It combines exceptional battery life, immersive audiovisuals, and the signature S Pen into a highly versatile convertible form factor. Its 360-degree hinge allows for seamless transitions between clamshell laptop, tent, and tablet modes. If you would like to share additional thoughts with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
ALL THAT I NEED
on June 29, 2026
Posted by: OkerMato
[This review was collected as part of a promotion.] In this rapidly evolving environment, I am increasingly utilizing this computer tablet, particularly for my nursing lectures on Samsung Notes, where connectivity is seamlessly facilitated. The substantial 16-inch display positions this device as a sound investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic device
on June 30, 2026
Posted by: CognitiveCaveat
[This review was collected as part of a promotion.] Thisnis a fantastic device. I upgraded from the Book3 Pro to a Book5 360 for the 2 in 1. I have not been disappointed with this device.
Value
5
Written by a customer while visiting Samsung US