Customer reviews from Samsung US
Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Average customer rating
4.7
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
276
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 360 15.6" Touch Screen Laptop - Intel Core Ultra 7 with 16GB Memory - 512GB SSD - Gray
Posted by: Luminita
from GA
Expertise:Intermediate
Verified Purchase:Yes
I recently started using the Galaxy Book5, and so far it’s exceeded my expectations. From multitasking to everyday work and casual use, it handles everything smoothly. The 15.6″ Full HD screen is bright and easy on the eyes — ideal for work,streaming or browsing. I highly recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great laptop other than the WIFI.
on November 22, 2024
Posted by: Jack
Expertise:Intermediate
The Galaxy Book 5 Pro 360 is a fantastic laptop in many ways, offering a great balance of premium features, portability, and performance. The standout for me has been the display—it's stunning, vibrant, and sharp, making it a pleasure to use for both work and entertainment. Pair that with the typing experience, which feels crisp and comfortable for long sessions, and the day-to-day speed that handles multitasking effortlessly, and you have a machine that ticks almost every box.
However, my experience with the Wi-Fi performance has been disappointing. Despite trying all the troubleshooting steps—updating drivers, uninstalling and reinstalling them, and testing across different networks—the issues persist. The Wi-Fi disconnects frequently, and when it does connect, the speeds are nowhere near what I get on my Galaxy S24 Ultra using the same network. In fact, I’m seeing nearly a 70% drop in speed on the laptop compared to my phone, which is frustrating for streaming, downloads, and even general browsing.
For a device at this price point, reliable Wi-Fi is a basic expectation. While the core experience of the Galaxy Book 5 Pro 360 is excellent, the connectivity issues seriously undermine its usability. I hope Samsung addresses this with a firmware update soon because it has the potential to be a near-perfect device. Until then, if Wi-Fi reliability is critical for you, I would recommend waiting or looking at alternatives.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Hi Jack, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Book5 Pro 360 with us. We are happy to hear you are pleased with the display quality and features of your new laptop. We completely understand how important your Wi-Fi connection is to you laptop every day for seamless usage. In addition to the troubleshooting steps you mention with your laptop, we have also shared a link to an additional troubleshooting article we have available. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
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Cannot connect Samsung PC to internet
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality
on November 5, 2024
Posted by: Priscilla25
[This review was collected as part of a promotion.] School RN nursing school to further my studies in nursing currently an LVN
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a gem
on February 14, 2025
Posted by: MiminJeje
[This review was collected as part of a promotion.] The Samsung Galaxy Book5 Pro 360 is a well-rounded 2-in-1 laptop that excels in battery life, display quality, and versatility, making it a great choice for both productivity and entertainment
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Book5 pro 360
on June 30, 2025
Posted by: Love2Samsung
[This review was collected as part of a promotion.] Using my Samsung device with Galaxy AI has completely changed how I interact with my phone every day. The Galaxy AI features are smart, intuitive, and incredibly helpful—especially for multitasking and productivity. I use it for work, entertainment, and even learning new skills.
Galaxy AI helps me summarize documents, translate in real-time, and edit photos and videos with ease. The voice assistant is more accurate than ever and truly feels personalized. Whether I'm streaming shows, gaming, or just browsing, the performance is smooth and lightning-fast.
One of the features I love most is how Galaxy AI helps me stay organized—suggesting responses, summarizing notes, and even drafting messages. It feels like having a personal assistant right in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
dont buy
on September 1, 2025
Posted by: jreyes
terrible battery, its a lie it lasts 25 hours, i bought this computer because of the battery and it disappointed me
Response from Samsung USBy R&R Team, May 8, 2026
Hello Jreyes,
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
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Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US
Posted by: Christina
from California
Expertise:Expert
Verified Purchase:Yes
🌟🌟🌟🌟🌟
I am absolutely thrilled with my purchase! The Galaxy Book5 Pro 360 16" is an outstanding machine.
The laptop's performance is truly exceptional—the Intel® Core™ Ultra 7 handles everything I throw at it with incredible speed and responsiveness. Multitasking is seamless, and the large 1Tb storage provides plenty of room for all my files.
Beyond the power, the design is stunningly beautiful. The gray finish is sleek and professional, and the 360-degree hinge adds amazing versatility.
This has been a choice I absolutely do not regret. A fantastic combination of high performance and elegant design!
I am absolutely thrilled with my purchase! The Galaxy Book5 Pro 360 16" is an outstanding machine.
The laptop's performance is truly exceptional—the Intel® Core™ Ultra 7 handles everything I throw at it with incredible speed and responsiveness. Multitasking is seamless, and the large 1Tb storage provides plenty of room for all my files.
Beyond the power, the design is stunningly beautiful. The gray finish is sleek and professional, and the 360-degree hinge adds amazing versatility.
This has been a choice I absolutely do not regret. A fantastic combination of high performance and elegant design!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use!
on April 13, 2026
Posted by: LoveGalaxyAI
[This review was collected as part of a promotion.] The Galaxy AI features make it so much easier to use my laptop and quicker to get assignments done
Value
5
Written by a customer while visiting Samsung US