Customer reviews from lg.com
LG - Counter-Depth MAX 25.1 Cu. Ft. French Door Smart Refrigerator with Zero Clearance Hinge System - Stainless Steel
Average customer rating
4.8
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
17
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for LG - Counter-Depth MAX 25.1 Cu. Ft. French Door Smart Refrigerator with Zero Clearance Hinge System - Stainless Steel
Customer Rating
3
Mixed Feelings
on June 22, 2025
Posted by: LisaDoo
from Houston, TX
The refrigerator was delivered 24 hours ago. It looks nice and it fits. My main reason for choosing this model was the zero clearance hinges and the lack of handles. One side is up against a wall. The right door opens into the door to my laundry room. My previous refrigerator was a side-by-side and I needed to keep my laundry room door open to open the refrigerator door wide enough to open my crisper doors. This LG solves that problem. However, there are some drawbacks. The doors on the LG allow for the interior drawers to open when the door are at 90 degrees, which is perfect but they don’t open much wider than 90 degrees and the drawers can’t be removed without lifting the full size shelf above it. This is a little bit cumbersome but it can be done. I read through the manual and didn’t find these instructions. They should definitely be added. If the drawers were just a little bit narrower, they would clear the door. Because this refrigerator is made for tight spaces, I was disappointed to learn that there isn’t an option for a 90 degree hinge limiter/restrictor. I hope they consider offering one for this model soon. I would love to add one to my right door that opens against the wall.
Another thing we had to fix ourselves was the entire refrigerator would pull forward when opening the doors and roll back when closing the doors. My husband had to put the leveling feet down to lift the refrigerator off the rollers. This seems like something that should have been done when it was installed. Also, the left door closes really hard and rattles everything inside the refrigerator.
I can't speak to the quality yet as I just received it yesterday. Time will tell.
Features
3
Value
3
Response from lg.comBy LG Digital Care Team, June 23, 2025
Thank you for the thoughtful and detailed feedback on your new refrigerator. We appreciate you highlighting the drawer and shelf configuration, as well as your note about the need for a potential 90-degree hinge limiter accessory. If anything else comes up as you continue using it, feel free to reach out through social media @LGUSSupport. We'd love to hear all your feedback! -Jose
Written by a customer while visiting lg.com
Customer Rating
4
Missing key features
on September 22, 2025
Posted by: StarrJ
from Ohio
I like the size of the refrigerator and it fits nicely within the space. The zero clearance is great! This refrigerator replaced a previous LG that offered more amenities that I will definitely miss. For instance, this LG LF25Z6211S refrigerator does NOT have humidity control on the crisper drawers, the door shelves are NOT adjustable, the ability to reposition the shelving is very limited and results in a lot of wasted space, there is NOT an on/off switch for the ice maker and there is NOT an adjustable divider in the freezer. I wish I had looked a little closer at the pictures and asked more questions of the chat assistant; it likely would have resulted in my choosing another model.
Pros: Style/Design
Quality
4
Features
2
Value
4
Response from lg.comBy LG Digital Care Team, September 23, 2025
Thanks for sharing your experience with the LG LF25Z6211S Refrigerator, we’re glad the zero-clearance design is working well in your space. We also understand how important customizable features can be when it comes to everyday convenience. While this model is designed with a clean, space-saving layout, we offer alternative models with adjustable storage solutions and advanced crisper drawers. If you ever want to find other model features or have any questions, reach us through social media @LGUSSupport! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Fantastic zero clearance
on October 2, 2025
Posted by: Calc4fun
from Washington
I love this new refrigerator. The zero clearance is fantastic when placed up against the wall. It’s so roomy on the inside also. Well laid out.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, October 3, 2025
Hey there, thanks for the love! 😊 We’re so glad the zero clearance design of your LG Fridge is making a big difference in your kitchen while still giving you all that roomy, well-laid-out space inside. If you ever share more peeks of your setup, be sure to tag @LGUS on social media—we’d love to see it shine! ✨ *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Zero clearance = max room
on October 14, 2025
Posted by: Anonymous
from Astoria, NY
[This review was collected as part of a promotion.] The zero clearance hinges plus the counter-depth allowed us to maximize space and have a fridge that acts bigger than it is. Our kitchen gained more fridge space and more floor space. The doors open well, and a perk of being counter-depth is that items don't get pushed to the back and out-of-sight. The visibility is much better than our old fridge. The fridge works well with the app, has great ice-making, and the filtered water spigot on the inside fills anything fast. Like another reviewer mentioned the doors don't close with much authority, but the bell will remind you if it's open.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 15, 2025
Hello, Matthew. Thank you for the thoughtful review! We're so glad to hear how the counter-depth design and zero clearance hinges have helped you maximize both fridge and floor space. It’s great to know the visibility, app features, ice-making, and water dispenser are all adding to your positive experience.
If you ever have any questions about the door closure or need assistance with your product, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. ^James.
If you ever have any questions about the door closure or need assistance with your product, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on December 8, 2025
Posted by: BstnFan
Love my new counter-depth fridge without handles. Easy to clean, plenty of room & fits perfectly in my kitchen.
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy LG, December 9, 2025
Hi there. Thank you for sharing your experience with us. We understand your inquiry. We are pleased to hear that you love your new LF25Z6211S counter-depth refrigerator.
It is wonderful that the design without handles is easy to clean and that the unit fits perfectly in your kitchen while still providing plenty of room. We are glad that this unit is meeting your needs and enhancing your space.
https://www.lg.com/us/refrigerators/lg-lf25z6211s-french-3-door-refrigerator
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
It is wonderful that the design without handles is easy to clean and that the unit fits perfectly in your kitchen while still providing plenty of room. We are glad that this unit is meeting your needs and enhancing your space.
https://www.lg.com/us/refrigerators/lg-lf25z6211s-french-3-door-refrigerator
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Space Saving, Efficient, Great Technology
on September 19, 2025
Posted by: DrsB
from Huntington Beach, CA
[This review was collected as part of a promotion.] Space Saving, Technology Forward, Materials could feel sturdier.
We have only had this fridge one day. The cooling is efficient and we notice that its icing operation is quiet. Where this product shines is how it can easily fit small doors and small elevators. We put this in a galley kitchen and easily have 3-4 inches more space due to its smaller foot print. We do notice it having marginally less capacity compared to our older fridge but the design makes up for that. The bottom drawer is clear from the top allowing us to see everything stored including those behind the shelves. The only thing I would change are sturdier shelving and a more confidence inspiring latch where the shelves attach to the fridge.
We have only had this fridge one day. The cooling is efficient and we notice that its icing operation is quiet. Where this product shines is how it can easily fit small doors and small elevators. We put this in a galley kitchen and easily have 3-4 inches more space due to its smaller foot print. We do notice it having marginally less capacity compared to our older fridge but the design makes up for that. The bottom drawer is clear from the top allowing us to see everything stored including those behind the shelves. The only thing I would change are sturdier shelving and a more confidence inspiring latch where the shelves attach to the fridge.
Pros: ease of use, Quality, Style/Design, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy LG Digital Care Team, September 20, 2025
Thank you for sharing your experience with the LF25Z6211S refrigerator! We’re glad to read it’s already making a difference in your kitchen with its efficient cooling, and quiet operation. It’s great that the clear bottom drawer is helping you keep everything visible and organized. We’ll be sure to pass your feedbacks along to our teams, thank you for choosing LG! If you ever need assistance, reach us through social media @LGUSSupport! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Very satisfied with the new product!
on October 13, 2025
Posted by: Kaylee Park
[This review was collected as part of a promotion.] "I am a [friend or family member] of an LG employee and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG."
I’m very happy with this refrigerator. It keeps temperatures consistently cold and stable, and it runs so quietly that I barely notice it. I thought the integrated recessed door handles might be awkward, but in daily use they feel completely natural. The exterior design is clean and elegant, and the transparent compartment doors make it easy to see what’s inside at a glance. I also appreciate the side-mounted thermometer—it’s a simple, useful touch. If I had one minor critique, it’s that the doors don’t have that firm, “snap-shut” feel; the close is a bit on the loose side. Overall, though, the performance, design, and convenience easily outweigh that small nit—highly recommended!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 15, 2025
Hello, Kaylee. Thank you for the thoughtful and detailed review! We're so glad to hear your refrigerator is delivering consistent cooling, quiet operation, and a design that complements your space beautifully. It's great to know the recessed handles and transparent compartments are adding to the everyday convenience. If you'd like assistance with the door closure feel, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Sleek, Spacious & Smart – Perfect for Condos
on October 20, 2025
Posted by: Live2Eat
from San Francisco
[This review was collected as part of a promotion.] I am a family member of an LG employee, and I received this product for free in exchange for my honest review. All opinions expressed in this post are personal and should not be attributed to LG.
I've been using the LG Counter-Depth MAX with Zero Clearance 3-Door French Door Refrigerator with Thin Door Design (Model LF25Z6211S) for a few weeks now, and I’m genuinely impressed. It’s a well-built, thoughtfully designed refrigerator that fits seamlessly into our condo lifestyle.
At 25 cubic feet, the size is just right—spacious enough to hold everything we need, without overwhelming the kitchen. From large kimchi containers to takeout boxes and multiple cartons of milk, there’s plenty of room, and the internal layout makes it easy to keep everything organized. The French door design is both practical and elegant, offering easy access and a clean, open feel.
The stainless steel finish gives the fridge a sleek, modern appearance, and the overall build quality feels solid and durable. Shelves, drawers, and bins are sturdy and well-constructed, adding to the premium feel. It also runs quietly and maintains consistent internal temperatures, thanks to a user-friendly digital interface.
Another big plus: it’s energy efficient, which is especially important for both the environment and monthly utility bills. It's nice knowing such a large appliance is designed to run efficiently without compromising performance.
One of my favorite features is the internal ice maker and water dispenser. By keeping everything inside, the exterior stays minimalist and uncluttered. The large ice cubes, ample ice storage, and effective water filter make everyday use feel just a bit more elevated.
In short, the LG LF25Z6211S hits the sweet spot between style, space, and smart functionality. If you're looking for a reliable, energy-efficient, and visually clean refrigerator that fits well in condos or apartments, this is a fantastic choice.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy LG, October 20, 2025
Hello there — thank you for the thoughtful and detailed review! We're delighted to hear how well the LG LF25Z6211S refrigerator complements your condo lifestyle and delivers on both design and performance. From the spacious interior and sleek stainless steel finish to the energy efficiency and internal ice maker, it’s great to know the features are making a meaningful impact in your daily routine. We truly appreciate you sharing your experience! ^James.
Written by a customer while visiting lg.com