Customer reviews from geappliances.com
GE Profile - 1.2 Cu. Ft. Built-In Microwave Drawer Oven with Sensor Cooking and Flush Installation Capability - Stainless Steel
Average customer rating
4.5
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
22
4 Stars
1
3 Stars
3
2 Stars
2
1 Star
0
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for GE Profile - 1.2 Cu. Ft. Built-In Microwave Drawer Oven with Sensor Cooking and Flush Installation Capability - Stainless Steel
Customer Rating
3
Major design flaw
on March 11, 2025
Posted by: Think of Nickname
Nice microwave, but it has a major design flaw. It's designed to be a drawer (as in below the countertop). This means the controls are at waist level, making them extremely difficult to read/use. You have to lean all the way over to read/use the controls. They should have the controls tilt up to make them useable.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, March 13, 2025
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
2
Overpriced and low quality
on September 3, 2025
Posted by: Florida game show
[This review was collected as part of a promotion.] So far, this is an overpriced and horrible product. Almost every time I open it it squeaks, especially after I put something in the microwave that ends up, causing some steam.
I go to collect food out of the microwave and the door just closes automatically on me at times. It’s like it has a mind of its own.
If I had it to do over again, I would never buy this product
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, September 4, 2025
We'd like to help out with the door closing on you. We recommend trying out an electronic reset. This can be done by shutting off power at the breaker for 2-3 minutes, then powering it back on. If the reset didn't help any, we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
3
Just OK
on October 11, 2025
Posted by: Battib
from Monroe, CT
[This review was collected as part of a promotion.] The microwave works fine. The drawer design looks nice in my new kitchen but it is difficult to clean. At times after pushing the open button the drawer opens fully but then immediately closes.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Dianna, GE Appliances, October 13, 2025
We are glad to hear that your new unit is working well. We'd like to help with some care and cleaning tips for your unit. A good tip to know is that an occasional thorough wiping with a solution of baking soda and water keeps the inside fresh. More in depth cleaning information can be found in the manual on page 18 at the link here- https://products-salsify.geappliances.com/image/upload/s--fYq8PQ09--/j0ks1pdwr3utvkhx9b4f.pdf.
Regarding the door closing on you. We recommend if this were to happen again, trying out an electronic reset. This can be done by shutting off power at the breaker for 2-3 minutes, then powering it back on.
If the reset doesn’t help, then service with our Bodwell team may be needed. We will put their phone number and link below. 833-426-3393 https://www.geappliances.com/ge/service-and-support/service.htm
Regarding the door closing on you. We recommend if this were to happen again, trying out an electronic reset. This can be done by shutting off power at the breaker for 2-3 minutes, then powering it back on.
If the reset doesn’t help, then service with our Bodwell team may be needed. We will put their phone number and link below. 833-426-3393 https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Insufficient number of features and functionality.
on January 28, 2026
Posted by: Micro complaints
from Grayling, Michigan
I am not thrilled with this appliance. The sensor cook and reheat functions overheat and overcook on every setting. There are not enough options for reheating different types of foods. There are not enough options for melting or softening. You cannot melt or soften anything under 1/2 a stick of butter or 4 oz. of chocolate. It is attractive.
Features
2
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, January 29, 2026
We’re glad to hear you like the appearance of the microwave drawer oven, and we’d like to address any issue you’re having.
Your manual has information about using Sensor Features starting on page 13; the manual is linked here: https://products-salsify.geappliances.com/image/upload/s--fYq8PQ09--/j0ks1pdwr3utvkhx9b4f.pdf. The manual also has information about the other features, troubleshooting tips, etc.
We can advise that Sensor Reheat is designed for single servings of recommended foods, and Cook Time should be used for large amounts of food. If the correct amount is being used, then to address the issue with overheating and overcooking we recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it. We also have information about what to check when food isn’t cooking properly at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18800
Your feedback regarding the available options, the appearance, etc. will be shared with our product team for consideration. If you aren’t able to solve the issues and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.bodewell.com/schedule-repair-service
Your manual has information about using Sensor Features starting on page 13; the manual is linked here: https://products-salsify.geappliances.com/image/upload/s--fYq8PQ09--/j0ks1pdwr3utvkhx9b4f.pdf. The manual also has information about the other features, troubleshooting tips, etc.
We can advise that Sensor Reheat is designed for single servings of recommended foods, and Cook Time should be used for large amounts of food. If the correct amount is being used, then to address the issue with overheating and overcooking we recommend disconnecting the microwave from power for a couple of minutes before reconnecting, to reset it. We also have information about what to check when food isn’t cooking properly at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18800
Your feedback regarding the available options, the appearance, etc. will be shared with our product team for consideration. If you aren’t able to solve the issues and think service is needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online at this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
5
Top Notch Appliance
on February 20, 2025
Posted by: Hummingbird575
from Holland MI
Of course it works great! And it looks wonderful with our cabinetry, most importantly to me is the fact that it frees up counter top space.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Must have
on August 16, 2024
Posted by: anthonyh107
[This review was collected as part of a promotion.] This thing is amazing. It’s so sleek and efficient. Installation was quick and easy. The amount of stuff you can fit inside is unreal. It looks great in the kitchen. I will never buy an over the range microwave again.
Written by a customer while visiting influenster.com
Customer Rating
5
Must have in the kitchen!!!
on August 19, 2024
Posted by: bonnie9
[This review was collected as part of a promotion.] OMG I am in love with this drawer microwave!!! It looks so beautiful, elegant and luxurious in stainless steel color, which matches all my other appliances as well as the color of my cabinet! We have not yet installed it to our cabinet yet but by looking at the instructions and how our cabinet set up, it seems super easy and quick to install. It is quite large so can accomodates large plates easily. The thing that I like is that it’s easy to open and close, you just need to press the open or close button. It has a wide range of cooking options for you to choose, and especially the Sensor cook and heat to adjust the time and power so you don’t have to worry about your foods are burned by the time you open the microwave.
It looks so beautiful in my kitchen, replacing my over the range microwave, which is so inconvenient for me because I am short LOL.
It looks so beautiful in my kitchen, replacing my over the range microwave, which is so inconvenient for me because I am short LOL.
Written by a customer while visiting influenster.com
Customer Rating
5
Beautiful Design. It's Perfect for our Kitchen!
on August 20, 2024
Posted by: thomasjamestjd
[This review was collected as part of a promotion.] I recently received the GE Profile Microwave Drawer Oven, and I couldn’t be happier with it. It looks so great in my kitchen and matches my other stainless appliances perfectly.. The drawer design is sleek and super convenient, allowing for easy access without bending over or reaching high. We love the pull out drawer style design. It's perfect for my wife who is shorter and has difficulty with a traditional microwave. She absolutely loves it. Another nice feature is that the drawer itself slides in and out with a push of a button. The buttons and controls on the main display are simple to use and straight forward. It has all the programs you will need, along with a button for adding additional time if needed. I personally use this feature daily. The microwave performs flawlessly and I see no issues with temperature. The GE Profile Microwave Drawer Oven does everything we will ever need it to do and looks beautiful doing so. We have already received a couple compliments on it from friends and family. I highly recommend it.
Written by a customer while visiting influenster.com