Customer reviews from Char-Broil, LLC
Charbroil - The Big Easy Outdoor Air Fryer - Black
Average customer rating
4.3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
15
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
78%of customers recommend this product.
(
14 out of
18)
Customer Reviews for Charbroil - The Big Easy Outdoor Air Fryer - Black
Posted by: givingfite
from Orlando, FL
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 year or longer
Verified Purchase:Yes
Absolutely the best turkey i have ever eaten. Can't wait to do a roast. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Posted by: JenSara
from Cle
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
It was so easy to use. Everyone loved the turkey - probably the favorite of what we served.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Impossible to assemble.
on November 18, 2024
Posted by: This is last attempt
from Brunswick County North Carolina.
Gender:Male
Length of ownership:1 week
I truly believe this is a good product. However, the inability to assemble it because of the directions means I will return it tomorrow.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Eric W., Pit Boss Customer Care, May 6, 2025
Thank you for your feedback. We're glad to hear you believe in the product's quality, and we're sorry the assembly instructions made it difficult to put together. Your comments will be shared with our team as we work to improve the user experience.
If you have any questions or decide to give it another try, our Customer Care Team is here to help at 1-866-239-6777.
If you have any questions or decide to give it another try, our Customer Care Team is here to help at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Everything I cooked is raw in the middle
on October 21, 2025
Posted by: failed_turkey
from WA
Gender:Female
Level of expertise:Intermediate
Length of ownership:3 months
I am considering getting rid of this.
I have used it 3 times.
1st I made a turkey for Thanksgiving. It ended up overcooked (the temperature raised much quicker than I expected at the end)
2nd I tried a turkey again. The outside is good this time, but the middle is undercooked.
3rd I tried 3 cornish hen. The outside of the hen were ok but the back is almost raw.
I have used it 3 times.
1st I made a turkey for Thanksgiving. It ended up overcooked (the temperature raised much quicker than I expected at the end)
2nd I tried a turkey again. The outside is good this time, but the middle is undercooked.
3rd I tried 3 cornish hen. The outside of the hen were ok but the back is almost raw.
No, I would not recommend this to a friend.
Written by a customer while visiting Char-Broil, LLC
Posted by: Melvin Walle
Verified Purchase:Yes
My first try was awesome. Just looking forward to more
Written by a customer while visiting Char-Broil, LLC
Posted by: Jhal
Verified Purchase:Yes
Easy to use, cooks evenly, clean up pretty easy as well.
Written by a customer while visiting Char-Broil, LLC
Posted by: Twins Dad
from Georgia
Gender:Male
Level of expertise:Intermediate
Verified Purchase:Yes
I have had the Big Easy for approximately 15 years! Wore one out and just replaced it! Cooks almost anything you wish but since we are approaching Thanksgiving, the ability to cook up to a 20 bird in about half of the oven time makes the purchase price amazing! The outside is golden brown while the inside is so tender and moist!
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Posted by: KPKY
from Hebron
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
This air fryer did an amazing job! We had 3 friends go out the next day after our gathering and bought their own!
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC