Customer reviews from Char-Broil, LLC
Charbroil - Performance Series FlavorMax 4 Burner Gas Grill Cabinet with Side Burner - Gray
Average customer rating
4.2
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
28
4 Stars
14
3 Stars
5
2 Stars
4
1 Star
2
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Charbroil - Performance Series FlavorMax 4 Burner Gas Grill Cabinet with Side Burner - Gray
Customer Rating
2
Catches fire too easily
on June 23, 2025
Posted by: CaptScot
from Southeast CT
Gender:Male
Length of ownership:1 month
The heat shields flatten out to channels, and the grease just get caught up in there. Even on the lowest flame setting the grease catches fire every time over searing everything and heating the whole grill up to 800 if you don't closely monitor and move the meat around to new spots that aren't currently on fire. Even if I clean the heat shields every time, this still happens. I can't believe this isn't reported more.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alex, Customer Care, August 14, 2025
"Thanks for the review! We are glad to hear you had a decent experience, but we want to ensure we meet your expectations completely. Please contact us at 1-866-239-6777 so we can better understand how we can improve."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Inferno
on July 1, 2025
Posted by: Zabe
from Illinois
Gender:Male
Length of ownership:1 month
Well I like how the grill looks I got the stainless and gray. However the third time grilling which I did clean it out after the first time the whole top under the grates started on fire it holds too much grease up on top and does not drain down I believe they need to reconfigure the baffles so they allow the grease to run down not sit up on the top I was cooking six hamburgers and half a dozen hot dogs.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alex, Customer Care, August 14, 2025
"We appreciate your review and are sorry to hear about the issues you faced. Your feedback is important to us, and we would like to address any concerns you have. Please contact us at 1-866-239-6777 so we can improve your experience."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Great grill
on July 1, 2025
Posted by: Carol O
Enjoy the side burner, excellent heating and cooking.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
New Grill
on July 5, 2025
Posted by: Denver B
Love the build quality of it! Very happy with my purchase!
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Assembling grill is time consuming.
on July 5, 2025
Posted by: Lyle P
Grill looks nice. Instructions could be better. Pictures can't replace words !
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
CB Performance 4-Burner
on July 6, 2025
Posted by: Brad B
Easy to follow assembly instructions. Takes approximately one hour.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Looks nice but
on July 7, 2025
Posted by: Jon I
Grill looks nice but handle came with no threads in it to attach handle, also had a couple slightly bent part. Instructions were OK to understand
Response from Char-Broil, LLCBy Alex, Customer Care, August 19, 2025
"We appreciate your review. We're always looking for ways to enhance our service and product offerings. Please feel free to give us a call at 1-866-239-6777 if there’s anything more we can do for you."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Grill so far works great!
on July 8, 2025
Posted by: Jayme S
So far so good! The grill worked well for our first cookout
Written by a customer while visiting Char-Broil, LLC