Customer reviews from Char-Broil, LLC
Charbroil - Performance Series FlavorMax 4 Burner Gas Grill Cabinet with Side Burner - Gray
Average customer rating
4.2
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
33
4 Stars
16
3 Stars
5
2 Stars
5
1 Star
2
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Charbroil - Performance Series FlavorMax 4 Burner Gas Grill Cabinet with Side Burner - Gray
Customer Rating
3
I do not recommend
on June 4, 2025
Posted by: pam_the_westie_mom_3573
[This review was collected as part of a promotion.] F- for assembly! Purchase this put together! Instructions had zero words and none of the pieces were marked in any way . Did not come with a tank. Cooking space is adequate. Shiny stainless just amplifies any dirt. Not for me
Response from influenster.comBy Alex, Customer Care, August 13, 2025
"Thank you for sharing your feedback. We value your opinion and are always working to improve. If there’s anything specific, you’d like to address, don’t hesitate to give us a call at 1-866-239-6777."
Written by a customer while visiting influenster.com
Customer Rating
5
Five star starter Grill
on June 9, 2025
Posted by: teajaygoodman_4308
[This review was collected as part of a promotion.] Overall grill is a five star performer. Easy to assemble. Easy to load up and unload. Easy to clean. Haven’t had any problems so far. I bought a cover for it and it’s been great so far.
Written by a customer while visiting influenster.com
Customer Rating
4
Grill
on June 15, 2025
Posted by: Steve W
The grill is a perfect size some parts did come damaged but we will see if we can make it work once we put finish putting it together. We got this for my dad after he had his old grill for years so we hope this will last just as long.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Burners don't light
on June 15, 2025
Posted by: James A
It looks nice, but I can only get the side burner to light. The four burners across the front do not light. I have tested them one by one. There is gas coming from them when I push the dial in and turn it to High and immediately after, as I press and hold the ignition switch it clicks away, but the gas does not ignite on any of the burners I have tested except the side one.
Response from Char-Broil, LLCBy Alex, Customer Care, August 14, 2025
"We sincerely apologize for your disappointing experience. We take customer satisfaction seriously. Please don’t hesitate to contact us at 1-866-239-6777 so we can address any concerns."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Instructions
on June 17, 2025
Posted by: David R
The directions need more explanation besides pictures
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Assembly/finding parts
on June 20, 2025
Posted by: Deenna W
Assembly was difficult as parts were hidden inside parts and areas you would never expect parts to be. Understand trying to cram everything into one box, but a little more organized with putting parts that go together in the same place would've saved on swearing like a sailor.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Catches fire too easily
on June 23, 2025
Posted by: CaptScot
from Southeast CT
Gender:Male
Length of ownership:1 month
The heat shields flatten out to channels, and the grease just get caught up in there. Even on the lowest flame setting the grease catches fire every time over searing everything and heating the whole grill up to 800 if you don't closely monitor and move the meat around to new spots that aren't currently on fire. Even if I clean the heat shields every time, this still happens. I can't believe this isn't reported more.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alex, Customer Care, August 14, 2025
"Thanks for the review! We are glad to hear you had a decent experience, but we want to ensure we meet your expectations completely. Please contact us at 1-866-239-6777 so we can better understand how we can improve."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Inferno
on July 1, 2025
Posted by: Zabe
from Illinois
Gender:Male
Length of ownership:1 month
Well I like how the grill looks I got the stainless and gray. However the third time grilling which I did clean it out after the first time the whole top under the grates started on fire it holds too much grease up on top and does not drain down I believe they need to reconfigure the baffles so they allow the grease to run down not sit up on the top I was cooking six hamburgers and half a dozen hot dogs.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alex, Customer Care, August 14, 2025
"We appreciate your review and are sorry to hear about the issues you faced. Your feedback is important to us, and we would like to address any concerns you have. Please contact us at 1-866-239-6777 so we can improve your experience."
Written by a customer while visiting Char-Broil, LLC