Broken valve, broken tube burner and d only gets to 300 now. Worked perfect for 15-20 grills
Response from CharbroilBy Gavin, CARE Team, October 14, 2025
Hi Brian, thank you for sharing your experience. Please contact our CARE Team at 1-866-239-6777 so we can troubleshoot your grill, review the valve issue, and help get it back to proper operation.
It's okay. Seems to flare up a lot. Have had char-broil before. This one seems to have more even heating.
Response from CharbroilBy Alex, Customer Care, October 22, 2025
"Thanks for taking the time to leave us a review! We’re happy to hear you were somewhat satisfied, though we always strive for perfection. Let’s discuss any concerns you have at 1-866-239-6777."