Love the grill! I have 2 issues…1) the packaging, while neat and secure, makes it difficult to locate some parts. 2) one of the pre-inserted bolts for the side table was cross threaded and stripped out upon trying to screw it in. I need to buy a replacement and retap the bolt
The main wheels. which are one of the first parts needed, are buried deep in some sub-packaging and not visible unless everything is un-packaged. I ended up setting the base on some blocks so I could continue assembling the grill assuming the wheels were forgotten in packaging. There is nothing in the documentation of where the parts are packaged, so unless you have the room to un-package an lay out everything and are confident that you won't need to box everything back up because something is missing, it can be a very frustrating experience. This could easily be avoided by labeling each of the sub-packages and listing the contents. A frustrating first experience with a product leaves a lasting impression
Response from CharbroilBy Care, June 13, 2026
Thank you for sharing your feedback and choosing Charbroil. We understand your frustration with the packaging and the difficulty locating the wheels during assembly. We appreciate your detailed suggestions regarding labeling sub-packages and identifying contents more clearly. Feedback like this is valuable and will be shared with our team as we continue working to improve the assembly experience for our customers.