Customer reviews from cuisinart.com
Cuisinart - PerfecTemp 14C Coffee Maker w Over Ice - White
Average customer rating
4
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
52
4 Stars
11
3 Stars
6
2 Stars
3
1 Star
13
81%of customers recommend this product.
(
57 out of
70)
Customer Reviews for Cuisinart - PerfecTemp 14C Coffee Maker w Over Ice - White
Customer Rating
1
Cuisinart 3500SS worked for 3 months, but that all
on February 25, 2026
Posted by: rs327
I purchased a new Cuisinart DCC-3500 coffee maker from a department store. Worked great for about 3 months. Then it didn't... A complete waste of money - total Crap. They used to be some of the best on the market, but apparently Cuisinart doesn't produce the quality products they once did. ...sad
Response from cuisinart.comBy Cuisinart, February 26, 2026
We’re truly sorry to hear about your experience, as Cuisinart is committed to producing high-quality, dependable products and this is not the standard we aim to deliver. If the unit has stopped brewing, we recommend confirming the reservoir is properly seated, ensuring the unit is fully plugged in, and running a cleaning/descaling cycle to address any potential mineral buildup that could affect performance. Your feedback is important to us, and we would appreciate the opportunity to review your situation and help with a resolution. Please contact our Consumer Assistance Center at **1-800-726-0190** and reference ticket #8900546037 so we can assist you further.
Written by a customer while visiting cuisinart.com
Posted by: recall DCC-3500
Gender:Male
Verified Purchase:Yes
A heating element issue caused two machines to shut down with and ErH error code after two uses. It was also boiling the coffee and the unit smelled like burning wire.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, March 10, 2026
Thank you for sharing your feedback—we’re very sorry to hear about the heating element issues and the Err error code on your machines. That is not the experience we want for our consumers, and we understand how concerning this must be. Sometimes ensuring the water reservoir is properly seated, the unit is on a flat, level surface, and that the machine is plugged directly into a grounded outlet can help prevent errors. Our Consumer Assistance Center would be happy to provide additional troubleshooting or arrange a replacement if needed—please call 1-800-726-0190 and reference Ticket #8900557709 so we can assist you further.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Improved hot plate temperature
on March 8, 2026
Posted by: CMC/
I have had this same coffee maker for years and this one is definitely improved that when the coffee is finished brewing it’s actually very hot which is a big plus will continue to stick with Cuisinart for all my kitchen appliances.
Written by a customer while visiting cuisinart.com
Posted by: Scott Coffee
Gender:Male
Verified Purchase:Yes
Works great! Easy to use. It was readily available at a local store.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Nick Boskovich
Verified Purchase:Yes
We've been using our coffeemaker a few weeks now and are really satisfied with it. Easy to use and the coffee is good.
Written by a customer while visiting cuisinart.com