Thanks for sharing your experience. Connection performance with the MEATER Pro Duo can sometimes be affected by factors like range, interference, or if the probe is still docked during use. We recommend confirming that the probe is fully undocked, and that your mobile device, dock, and grill are within signal range without large obstructions between them. For further support specific to MEATER products, feel free to reach out to their team directly at +1 888-407-0303 or visit support.meater.com for their Support Wizard, FAQs, and customer service options.

Best regards,
Traeger

Thank you for your feedback. Based on your experience, it sounds like the probe is being exposed to temperatures beyond its intended range when used over direct flame. MEATER probes are designed for indirect heat environments where the ambient temperature is more stable. Using them over direct high heat or open flame, especially during flare-ups, can trigger overheating alerts or damage the probe over time.

For optimal results, we recommend placing the probe in areas of the grill where it’s protected from direct exposure to flame, such as using a two-zone cooking setup or placing a barrier between the flame and the meat. This helps maintain accurate readings and prolongs the life of the probe.

If you'd like help optimizing your setup or have any other questions, feel free to contact us at 1-800-TRAEGER. Our team is happy to assist by phone or chat.