Customer reviews from nightowlsp.com
Night Owl - 12 Channel, 4 - Camera Indoor / Outoor Wired 4K 2TB NVR Security System with 2- Way Audio - Black/White
Average customer rating
3.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
4
4 Stars
5
3 Stars
1
2 Stars
2
1 Star
0
78%of customers recommend this product.
(
7 out of
9)
Customer Reviews for Night Owl - 12 Channel, 4 - Camera Indoor / Outoor Wired 4K 2TB NVR Security System with 2- Way Audio - Black/White
Posted by: Iceman 57
from Cheyenne, WY
Gender:Male
Verified Purchase:Yes
Had to replace my original NVR because it crashed at a little over a year and a half old, just outside warranty. I like the system but really hope this unit lasts longer
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Microbyte
from Rossford Ohio
Gender:Male
Verified Purchase:Yes
This is my 4th Night Owl system. Still figuring it out. Most of the settings are done from my smart phone which im not sure I like, maybe just because I was use to doing it all on they system in the past models. Picture is crystal clear compared to my last system and I like have sound back.
Response from nightowlsp.comBy Customer Support, April 18, 2023
Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com
Customer Rating
3
Video export sucks!
on October 10, 2023
Posted by: DLL2950
from Louisiana
Gender:Male
Overall the system is nice excellent images but the app messes up a lot. The real problem is when you go to export video you can only export things that are labeled as an event with the new Bluetooth DVRs. The older systems you were able to export video from any time on the timeline. Night Owl needs to change this. If I would have known this I would have never bought this system.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: NickK
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
Setup via Bluetooth was amazingly easy. Also connected it to a TV screen later just for ease in reviewing all the camera recordings. Hookup to cameras easy, hookup to NVR easy, although I did two cameras one day, and the the other cameras later during the week. I found I had to reset the NVR occasionally during the process for the Android App to hook up. No problem, all cameras installed, all working and recording and I get alerts on my app. I can bring up the app while traveling and I can view all the cameras live and the recordings. The one problem is the PC Windows CMS program worked the first day and hasn't since, so I hooked up to a tv via HDMI. I called chatted with customer service about the CMS and they said engineering was working on it. We will see.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, August 25, 2023
Thank you for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
4
I don't know why they hide the frame per second
on December 17, 2023
Posted by: Tarantta
Gender:Male
Frame Per Second is the true quality of the video. Until I see how many fps the video has, I won't buy it
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Great System
on February 21, 2023
Posted by: ntwrktc
from Oklahoma
Gender:Male
The system itself is great, however my only complaint is that i ran all my cables to a patch panel in my closet where all my network gear is at. After punching all of the cables down into the patch panel i found out that the other end was not pinned out according to industry standard. all of the RJ-45 heads were reversed and i had to redo all of the cables. I used the industry standard of T568-B. Most people would have never found this issue because they would just plug the cable end directly into the NVR.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, February 27, 2023
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Pat57
from Kansas City
Gender:Male
Verified Purchase:Yes
I had for about a week. Poe system, hard wires and instructions straight forward. Setting all the functions for the cameras has not been easy. (not a tech guy) All the instructions and videos were for the wiring, which was the easy part. No instructions or videos for all the camera settings. Web support not help again because it was all about initial set up. Did chat support and Ana F was very helpful .Did not provide phone number for tech support with set up guide, had to look it up. Still working on a few issues nut it's up and running.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 31, 2023
Thank you for taking the time to review your product. We truly appreciate your feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
2
Not that great
on March 14, 2025
Posted by: Bobucker1234
Gender:Male
Had these work for only a year and a half before they crapped the bed still havent gotten them to work i would try a different brand
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Night Owl SP Digital Support Team, March 20, 2025
We’re sorry to hear that you’ve experienced issues with your system. Our goal is to provide reliable security solutions, and we’d like to help troubleshoot the problem. Please reach out to our support team at (866) 390-1303, and we’ll do our best to assist you in getting your system back up and running. We appreciate your feedback and the opportunity to improve your experience.
Written by a customer while visiting nightowlsp.com