Customer reviews from Samsung US
Samsung - 65 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
178
4 Stars
36
3 Stars
9
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
98 out of
111)
Customer Reviews for Samsung - 65 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Convenient media central
on April 15, 2026
Posted by: Geowulf
from Chandler AZ
[This review was collected as part of a promotion.] This television is quite impressive. It gives me the opportunity to have a rolling photo frame or family content as well as give me quick access to shows and other media in a very easy and convenient manner
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Art Mode
on April 26, 2026
Posted by: Rishi
from USA
[This review was collected as part of a promotion.] Poor application to upload photos. Very slow and no duplicate detection. Thumbnails don't show photo for many photos unless TV is not disturbed for few hours after upload.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, April 27, 2026
Rishi,
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on April 28, 2026
Posted by: Pagewinner
from Dallas, Tx
[This review was collected as part of a promotion.] It's amazing the artwork is great and I can add my own. Game changer.
Written by a customer while visiting Samsung US
Customer Rating
3
Its good but...
on April 29, 2026
Posted by: Izak
[This review was collected as part of a promotion.] Pretty solid TV but I would not pay the extra again if given the opportunity. The art functionality isnt thay wow to be honest and have some settings issues as well.
Response from Samsung USBy Samsung Specialist, April 29, 2026
Izak,
Thank you for your review. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Quality all the way around
on May 2, 2026
Posted by: Micro Syko
[This review was collected as part of a promotion.] Perfect for my Dwarf museum. Aesthetic, brightness and interface for perfect in decor
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do not purchase.
on May 10, 2026
Posted by: TCD2030
Samsung’s The Frame TV is disappointing, to say the least. I purchased this television only 8 months ago and now it is completely unresponsive. It is obviously defective. I don’t want it repaired. I want it replaced or refunded, but clearly Samsung does not stand behind its products.
Response from Samsung USBy Samsung Specialist, May 11, 2026
TCD2030,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Defective TVs
on May 11, 2026
Posted by: NTM2
This generation of Samsung Frame TV is technically deficient in every way. The video and audio are not crisp and the audio and video inevitably fall out of sync with one another approximately 5 to 15 minutes into any show. This generation of Samsung Frame TV also suffers from significant latency issues in turning on and off and switching between programs and apps. When I tried to invoke my warranty to get TVs that were not defective, the Samsung troubleshooting rep repeatedly gas lit me despite the clear evidence of deficiencies. I will never buy Samsung again and I suggest you do not either.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, May 12, 2026
NTM2,
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Thank you for your feedback on the lip sync issues you're experiencing with your Samsung TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
FrameTV Art Mode / My Photo Album UX Feedback
on May 20, 2026
Posted by: Alan
from Denver CO
[This review was collected as part of a promotion.] I recently purchased a 55” 2025 Samsung FrameTV and overall I think it is one of the most innovative and visually attractive televisions currently available. The concept of combining a high-quality television with a digital art display is excellent, and when properly configured, the Art Mode experience can be remarkably convincing. My wife and I are photographers, and after spending considerable time developing a workflow for exporting images from Adobe Lightroom and displaying them on the FrameTV, the final visual results have been outstanding.
The display quality itself deserves praise. Once I calibrated the settings and optimized image exports for the screen, the TV displayed photographs with excellent sharpness, color, and realism. In a properly lit room, guests often initially assume the displayed images are actual framed prints rather than a television panel. Samsung clearly succeeded in the core mission of making the TV disappear into the room aesthetically.
That said, I believe Samsung significantly underestimated how many owners would want to use the FrameTV as a true personal photography gallery rather than simply displaying Art Store content. The current “My Photo Album” management tools feel surprisingly primitive compared to the sophistication of the hardware itself.
The largest issue is photo management. Once you begin working with collections of 50–200 photographs, the interface becomes cumbersome. Deleting photos requires entering a separate delete mode, scrolling through large thumbnail grids, selecting images, and then navigating back to the top of the screen to confirm deletion. There is currently no fast delete shortcut, no efficient batch management, and no way to organize personal galleries into multiple albums.
Another major limitation is metadata support. The thumbnail view only displays the import date rather than the image filename or EXIF capture date. For photographers managing curated collections exported from Lightroom, filenames are far more useful than import dates. Samsung is already reading the image files, so adding optional filename or metadata display would dramatically improve usability.
The handling of mats and filters also needs improvement. Mats can look excellent on photography, but they currently must be adjusted one image at a time. There is no “apply to all” option for mat style, filter, or brightness settings. This becomes tedious when working with larger collections.
I also discovered that the USB workflow works much better than Samsung’s SmartThings transfer process for high-quality photography. USB importing is reliable and preserves image quality well, but even here the software lacks important features such as preventing duplicate imports, replacing existing images with matching filenames, or preserving folder structure from the USB drive.
Despite these frustrations, I still believe the FrameTV is a terrific product. The hardware, display panel, and Art Mode concept are exceptional. What is holding the experience back is primarily software and user interface refinement. Most of the issues I encountered appear solvable through firmware updates rather than hardware changes.
If Samsung invested more heavily in the My Photo Album experience — especially filename display, batch editing tools, multiple albums, and improved navigation — the FrameTV could become the definitive display platform for photographers, digital artists, and collectors.
In short: beautiful hardware, impressive image quality, excellent concept, but the personal gallery management software still feels unfinished for advanced users. I hope Samsung continues to improve the Art Mode experience because the product has enormous potential.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US