Customer reviews from Samsung US
Samsung - 65 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
178
4 Stars
36
3 Stars
9
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
98 out of
111)
Customer Reviews for Samsung - 65 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
Beautiful TV!
on May 11, 2026
Posted by: Roberta
from Rochester, MN
[This review was collected as part of a promotion.] We love our Frame TV! The display, on and off, is great. This TV is a wonderful addition to our space.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on May 11, 2026
Posted by: Potatocat
[This review was collected as part of a promotion.] Has worked great and is beautiful in the living room
Written by a customer while visiting Samsung US
Customer Rating
3
Back light issues.
on May 11, 2026
Posted by: JayMare
[This review was collected as part of a promotion.] I think the thin bezel and the matte screen is beautiful. I love it, however the backlight on the right side has been failing lately. comes and goes. not sure if the newer models have the same issue but it definitely has me thinking twice about buying another The Frame. may try another model. The new Samsung Smart interface is pretty good though! has me using it more than my Chromecast.
Response from Samsung USBy Samsung Specialist, May 12, 2026
JayMare,
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear about your experience with Samsung’s Frame TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 11, 2026
Posted by: Mwma
from Dallas tx
[This review was collected as part of a promotion.] Fantastic picture, lots of options to watch and use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Work of art!
on May 17, 2026
Posted by: Samsungchris
from Tomball
[This review was collected as part of a promotion.] One of the greatest TVs I've ever owned, it is literally a piece of art when it's not on...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV that I ever had
on May 17, 2026
Posted by: Beautiful Pictures TV
[This review was collected as part of a promotion.] this is TV I ever had great picture sound the only thing I don't care for is the remote still getting used to the remote nice picture looks like a picture frame in my wall I would recommend purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on May 18, 2026
Posted by: Harleenquin
[This review was collected as part of a promotion.] I absolutely love my TV. I would pick it over a Apple tv any day!!
Written by a customer while visiting Samsung US
Customer Rating
2
Frame art is too dark
on May 20, 2026
Posted by: Connie
[This review was collected as part of a promotion.] Frame art is too dark and doesn’t appear to be adjustable
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, May 20, 2026
We appreciate your feedback on the picture quality of Samsung’s Frame TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Written by a customer while visiting Samsung US