Customer reviews from Samsung US
Samsung - 65 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
179
4 Stars
36
3 Stars
9
2 Stars
7
1 Star
13
88%of customers recommend this product.
(
98 out of
111)
Customer Reviews for Samsung - 65 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
5
The picture quality is the best,
on August 22, 2025
Posted by: jamesdinla
[This review was collected as part of a promotion.] The quality is awesome, slim and lightweight, easy setup and the sound is good, I'm using a Samsung sound bar for theater sound and it's amazing. The TV itself is so easy for me to use and the ease of wireless connection I can use my Samsung phone with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still going Strong
on January 23, 2026
Posted by: Chef John Paul
I bought a 65" back in 2020 it's still going strong. I bought another about 3 weeks ago an upgrade, but very nice. The only thing I didn't care for was the picture part of it had changed mostly for pay.
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible for streaming
on February 5, 2026
Posted by: Frustrated
[This review was collected as part of a promotion.] Very unhappy with the amount of lag. I can’t steam without it lagging. My internet provider has come out multiple times and I don’t have any issues with other devices. Overall very frustrated
Response from Samsung USBy Samsung Specialist, February 5, 2026
Hi,
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback regarding response time. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Interface is good
on February 12, 2026
Posted by: melis
from chicago
Looks more like a screen saver than a picture.
Viewing quality, just ok. Would not buy again.
Viewing quality, just ok. Would not buy again.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, February 12, 2026
melis,
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Frame TV very disappointing
on March 20, 2026
Posted by: Susan
[This review was collected as part of a promotion.] VERY DISAPPOINTED! Faces are awful-- pasty, too much contrast, not natural! Wasted many hours (unsuccessfully) trying to connect to Samsung to activate art. Altogether, a VERY unhappy customer!!!
Response from Samsung USBy Samsung Specialist, March 20, 2026
Hi,
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s Frame TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Did not like
on April 18, 2026
Posted by: Azbro
[This review was collected as part of a promotion.] This Frame TV was difficult to set up and decided to return. The reason I wanted this Frame TV was because I wanted to use my photos and was unable
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, April 20, 2026
Azbro,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or visit our website for LiveChat.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Smart.. modern., nice
on April 14, 2025
Posted by: Elicea
from Atlanta GA
Perfect tv outside and inward technology upgrade AI
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on April 17, 2025
Posted by: mpani
from Wilton
[This review was collected as part of a promotion.] TV looks great. I don’t think much has changed from the 2024 model (besides the AI stuff which seems pretty irrelevant) but it’s a nice-looking TV. Setup was easy, the OS is easy to use, and it works very well in our bright room. The 50 inch might have fit in the spot but I am happy with the smaller size because it’s more convincing as a photo. I waited to buy the bezel til we got the tv and to be honest I think it looks fine without it. I liked that the mount came with it. The matte screen is great for our bright living room. No clue on the video game oriented features (144 Motion Xcelerator)
I would recommend this to a friend!
Response from The InsidersBy Samsung Specialist, April 17, 2025
Hi mpani,
Thank you for your review! We’re thrilled to hear Art Mode is transforming your Frame TV into a captivating piece of art. With access to a curated collection of masterpieces or the ability to upload your own, it’s the perfect addition to any room. We appreciate you choosing Samsung.
If you ever need assistance, whether it’s optimizing settings or exploring new features, feel free to reach out to Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, 7 days a week. You can also visit us online at the Samsung website, where you can access:
• LiveChat with an agent
• Manuals, software, and warranty info
• Easy product registration for quick access to support, promos, and offers
~ Samsung Specialist
Thank you for your review! We’re thrilled to hear Art Mode is transforming your Frame TV into a captivating piece of art. With access to a curated collection of masterpieces or the ability to upload your own, it’s the perfect addition to any room. We appreciate you choosing Samsung.
If you ever need assistance, whether it’s optimizing settings or exploring new features, feel free to reach out to Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, 7 days a week. You can also visit us online at the Samsung website, where you can access:
• LiveChat with an agent
• Manuals, software, and warranty info
• Easy product registration for quick access to support, promos, and offers
~ Samsung Specialist
Written by a customer while visiting The Insiders
