Hi Rebecca,

We are always here to assist with any issue you may have. You can email us at mysupport@forno.ca or call at 1-866-231-8893 extension 232. We will guide you step by step on how these issues can be resolved. Regarding the oven flame going out, this model range comes installed with a gas cut off valve so if the flame is not on, all gas stops entering the unit but still please reach out to us regardless. There is a helpful manual that comes with our range that will guide you so that the flame will no longer go out. This manual construction with almost no electronics allows this oven to have a much greater longevity, it can even work during a power outage being be lit with a BBQ lighter. When using the oven, push and turn the oven knob counter-clockwise to the desired temperature (ex: 325 F) and hold until the oven burner ignites. As it ignites, wait 5 to 7 seconds before releasing the knob. Note that the flame will be large for the whole preheating process. Once preheated, the flame will automatically decrease in size, indicating the oven is ready for cooking. Open the door, place the food inside the oven and wait until the flame is visibly larger before closing back the door (this may take a few seconds). You can also watch this helpful video that explains how to properly operate this unit. https://www.youtube.com/watch?v=7vw7Pv2JVOU&t=1s