Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with In-Door Water and Ice Maker - Black Stainless Steel
Average customer rating
4.2
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
161
4 Stars
72
3 Stars
31
2 Stars
15
1 Star
17
81%of customers recommend this product.
(
151 out of
186)
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with In-Door Water and Ice Maker - Black Stainless Steel
Customer Rating
4
What an upgrade!
on June 15, 2026
Posted by: Mlm100
[This review was collected as part of a promotion.] The layout of this fridge is perfect. No more reaching to find items in the freezer because it pulls out in a drawer that has many drawers inside it! The ice is easily accessible (and the quick-cool shelf is a nice touch). We can fit so much more in this fridge than our old fridge. Having filtered water is nice, and there’s many settings for how it all dispenses.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Features
on June 16, 2026
Posted by: Bossmom18
[This review was collected as part of a promotion.] Overall, it is a great fridge, but I had some installation issues with the water and ice not working. Once the service person came out, he was able to fix the problem. I do enjoy the water filtration and capacity of the fridge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features, fridge is very cold!!
on June 16, 2026
Posted by: Mistoncat
[This review was collected as part of a promotion.] Great job on cooling and efficiency! Ice maker and water dispensing work wonderful!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Looking Product with excellent functinality.
on June 16, 2026
Posted by: Indian Lake resident
[This review was collected as part of a promotion.] Product looks great and makes ice which was my problem with the last unit I had.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great organization
on June 16, 2026
Posted by: Sandstone
[This review was collected as part of a promotion.] We are very happy with the refrigerator. The only reason I gave it a 4 is that the doors are not aligned perfectly. I seem to be the only one that is bugged by it because I have asked others if they notice anything and they don't see it. The installers tried and I tried too so it is something bigger. The seals are fine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Garbage.
on June 17, 2026
Posted by: George32259
[This review was collected as part of a promotion.] The door handles have come loose within a couple months of ownership. The ice dispenser always throws a couple cubes far beyond the range of any reasonably sized drinking container. The water dispenser is strangely designed and dispenses water very near the edge of the glass, resulting in frequent spills. The interior of the refrigerator seems poorly designed. No drawers can be pulled out without opening both doors. Shelves on the doors are not large enough to be very useful. Freezer compartment frequently causes containers to be damaged upon closing. Honestly, this refrigerator has negatively impacted my perception of all Whirlpool products. We will dispose of it soon.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 17, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator ice and water dispenser. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 977660.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 977660.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features but door are uneven
on June 17, 2026
Posted by: Suesue432
This customer did not provide a text review.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
So sleek
on June 17, 2026
Posted by: pinkflamingo823
[This review was collected as part of a promotion.] Love the black stainless option. The ice/water dispenser works well for cups, but a little more difficult for bottles and tumblers. We've had this fridge for ~5 months and haven't had any issues.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com