Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with In-Door Water and Ice Maker - Black Stainless Steel
Average customer rating
4.2 out of 5
4.2
(322 Reviews)
Open Ratings Snapshot
Rating breakdown 322 reviews
5 Stars
177
4 Stars
77
3 Stars
33
2 Stars
16
1 Star
19
81%of customers recommend this product. 
(
164 out of 202
)
Best Buy Privacy Policy
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with In-Door Water and Ice Maker - Black Stainless Steel
Customer Rating
1 out of 5
1
Broke after 3 days
on July 24, 2026
Posted by: JMG87
[This review was collected as part of a promotion.] Love the fridge style but after 3 days the fridge stopped cooling. The part was going to take 9 days to come. Now it’s potentially up to a month! And now the compressor seems to be bad. Very frustrated that we bought this great new fridge and then 3 days later we are now without a fridge for potentially a month or more. Been told we can’t replace or refund. Have to wait for the part.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 24, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24320598.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
perfect
on July 23, 2026
Posted by: abc3
[This review was collected as part of a promotion.] I love my new refrigerator. It though. The wider. The cold water and the ice maker are perfect for me with all the water that I have to drink. Umm, the space. Uh, the convenience. Everything is perfect, I love it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1 out of 5
1
Quit working after 4 days!
on July 23, 2026
Posted by: NotaHappyConsumer
[This review was collected as part of a promotion.] Would love to review this refrigerator, however, it quit working 4 days after being installed. Still waiting on parts.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 28, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Whirlpool® Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24328212.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Great refrigerator
on July 23, 2026
Posted by: Nick 2513
[This review was collected as part of a promotion.] Maintains consistent cooling temperature. Ice making capability is adequate for our household. Wish the deli drawer was a little deeper.
Written by a customer while visiting whirlpool.com
Customer Rating
3 out of 5
3
Ice maker failed only 6 months young
on July 22, 2026
Posted by: Irish8226
[This review was collected as part of a promotion.] 6 months young ice maker failed, 2 weeks without ice...manufacturer must start producing quality products that last as they use to last for 30 years, now products are made to break even though I spent over 2K dollars, extremely disappointed, Whirlpool do better for the consumer!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Water n Ice
on July 22, 2026
Posted by: V. Family
[This review was collected as part of a promotion.] We bought our fridge for space, water and ice. And we love it. It suites all our needs.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Works great
on July 22, 2026
Posted by: Joe701
[This review was collected as part of a promotion.] Working great. Plenty of room. Ice machine makes enough Ice
Written by a customer while visiting whirlpool.com
Customer Rating
5 out of 5
5
Great features
on July 22, 2026
Posted by: Chanda46
[This review was collected as part of a promotion.] Larger then I expected! Lots of room. Functions great! Modern look. Fingerprint resistant so the outside stays looking clean.
Written by a customer while visiting whirlpool.com
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