Hello,
We value your time and would like to look into the concerns with your Refrigerator. If you are experiencing issues with your refrigerator doors not swinging fully closed on their own, the "soft-closure" or "self-closure" feature is likely not operating as intended. This feature is designed for convenience, ensuring the doors automatically seal shut with just a gentle push.Were the Doors Removed During Installation or Service?
One of the most common reasons for the soft-closure feature to fail is an improper reinstallation of the refrigerator doors. For your convenience, the refrigerator doors are equipped with specialized bottom hinges that contain the door-closing mechanism.
Critical Removal Procedure:
For the door closers to function properly after reinstallation, the doors must be removed only when they are open to a precise 90-degree angle relative to the front of the refrigerator cabinet.
The Necessity of a Hinge Reset:|
If one or both doors were not positioned at this mandatory 90-degree angle when they were lifted or taken off the lower hinge pin, the internal spring mechanism within the bottom door hinge will become disengaged or misaligned. When this occurs, the critical tension required for the self-closure feature to operate is lost, preventing the door from automatically swinging shut. In this scenario, the bottom door hinge for the affected door(s) must be manually reset to restore the soft-closure functionality.
https://youtu.be/AhLyhBvUd5I
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 896937
We’re looking forward to hearing from you.
Christy T