Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with In-Door Water and Ice Maker - White
Average customer rating
4.2
(322 Reviews)
Rating breakdown 322 reviews
5 Stars
177
4 Stars
77
3 Stars
33
2 Stars
16
1 Star
19
81%of customers recommend this product.
(
164 out of
202)
Customer Reviews for Whirlpool - 36 in. Wide 30 cu. ft. French Door Bottom Freezer Refrigerator with In-Door Water and Ice Maker - White
Customer Rating
2
Ice maker broke after a couple months.
on March 4, 2026
Posted by: Joe6610
(This review was collected as part of a promotion.) Ice maker broke after a couple months of purchasing the fridge. It is under warranty so I called for a repair. The repair man came 3 time and it still isn't fixed. We have had to miss work to accommodate the repair man. Now we are supposed to wait weeks for him to order a new door. Very disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, March 5, 2026
Hello, Joe! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your Review ID: 299158627. Take care! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the ice maker
on March 3, 2026
Posted by: Stick32
from North Carolina
[This review was collected as part of a promotion.] Excellent Refrigerator. It replaced a Samsung which was horrible
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good product but factory QC left me disappointed
on March 1, 2026
Posted by: Matt073
from Plano, TX
[This review was collected as part of a promotion.] Unit arrived with two problems: 1. LH fridge door not aligned with RH door by 1/2" and 2. LH side of freezer door would not seal against the chassis by half an inch, allowing for frost buildup in the freezer. WP includes a shim kit for the fridge door adjustment, which solved the problem. WP had to send a repair tech out to find the problem with the LH side of the freezer door. Turns out the LH freezer door slide was improperly installed at the factory, enough so that it prevented the LH side from closing properly and sealing. Tech corrected the defect and resolved the issue. The refrigerator/freezer itself has good and bad features. With the ice maker built into the LH refrigerator door, the door will not stay in place when opened; it will try to close when you let go of it. This is incredibly annoying when retrieving items from inside the LH side of the fridge. However, in exchange, you do get additional space in the fridge that would otherwise would be taken by having the ice maker located in the refrigerator section. The LED lighting in the freezer is poor. When you pull the freezer open, the lighting only illuminates the top drawer section, no light gets to the bottom freezer bin. All-in-all the product is a good unit and well-featured, but the initial quality from the factory was sadly disappointing from a standard of the industry such as Whirlpool. In summary, this product gets an average rating as all the other refrigerators in this size/class are all similarly featured. There was nothing that really set this one apart from the others. The factory faults were annoying but hopefully an anomaly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on March 1, 2026
Posted by: JOD51
[This review was collected as part of a promotion.] Amazing handprint free exterior. Very easy access and shelving arragemnet is perfect. Stores more than you think.
Written by a customer while visiting whirlpool.com
Customer Rating
3
on March 1, 2026
Posted by: Unhappy customers
[This review was collected as part of a promotion.] I think the ice/water feature is not good. The ice base n is way too small and the tray for deli is bad because you have to open both doors to use it.
Not totally pleased with this appliance.
Not totally pleased with this appliance.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Service not good
on March 1, 2026
Posted by: Nudson1
from Venice Florida
[This review was collected as part of a promotion.] Love the room in this But icemaker quit working after only 4 months so I called apparently there is only one company in the state of Florida that is contracted to work on whirlpool appliances and they are on the other coast. I called whirlpool few weeks ago they made an appointment I stayed home day of apt then all of a sudden had message they was not coming to reschedule so I did then had another appointment and once again had message that day that was not going to make it so had to reschedule so now I have appointment for tomorrow we shall see
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 3, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: http://spr.ly/6428h4nae
Instagram: http://spr.ly/6429h4na5
Live Chat: http://spr.ly/6420h4nag (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928871.
We’re looking forward to hearing from you.
Marie Q
Facebook: http://spr.ly/6428h4nae
Instagram: http://spr.ly/6429h4na5
Live Chat: http://spr.ly/6420h4nag (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 928871.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Best Family-Friendly Refrigerator 🏆
on March 1, 2026
Posted by: Khushbu
from Saskatoon
(This review was collected as part of a promotion.) We really like this refrigerator. It’s very spacious, looks modern, and works well for our family’s daily needs. The French doors make it easy to organize food, and the water and ice dispenser is super handy — for example, my son loves filling his water bottle before school, and it’s quick and easy every time. Overall, a great fridge that’s practical, convenient, and stylish.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Exceptional storage
on February 28, 2026
Posted by: Whirlpool
from Hendersonville, NC
[This review was collected as part of a promotion.] I have had great experiences with Whirlpool appliances!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com