Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-in Electric Convection Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant - Black Stainless Steel
Average customer rating
4.6
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
71
4 Stars
16
3 Stars
5
2 Stars
1
1 Star
3
90%of customers recommend this product.
(
69 out of
77)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-in Electric Convection Range with Smart Dial, Air Fry & Wi-Fi, Fingerprint Resistant - Black Stainless Steel
Customer Rating
2
Knobs too touchy when trying to wipe clean.
on April 17, 2024
Posted by: Snow
from Michigan
I want to return my stove after a week of use. Every time I lean forward to wipe the back burner, the oven dial keeps turning on. Or if i try to clean it , the oven screen keeps turning on the oven. It’s annoying!! And the cooking surface gets scratched easily.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy SEA Care, April 18, 2024
Snow, we understand that owning a range with sensitive control knobs can be concerning. Let us help.
Here is a link to help you with what needs to be done if your range knobs are sensitive.
Samsung Range knobs may be activated by inadvertent push and turn
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
To prevent your control panel from accidentally turning on, we recommend that you enable your range's lock feature.
Please see page 42 under the "Lock" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231109160655492/01._DG68_01209A_08_IB_FULL_NE63T8711_AA_EN.pdf
Below is a link for tips and tricks to keep your cooktop pristine. Please click on the embedded words and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147056858) to help our team pull up your information.
Have a great day.
^Camille
Here is a link to help you with what needs to be done if your range knobs are sensitive.
Samsung Range knobs may be activated by inadvertent push and turn
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
To prevent your control panel from accidentally turning on, we recommend that you enable your range's lock feature.
Please see page 42 under the "Lock" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231109160655492/01._DG68_01209A_08_IB_FULL_NE63T8711_AA_EN.pdf
Below is a link for tips and tricks to keep your cooktop pristine. Please click on the embedded words and watch the video included.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147056858) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
DANGEROUS!!!
on April 26, 2024
Posted by: Scratch
from Stockton, Kansas
Dangerous to household with elderly who are unstable, small children or pets...
All it takes is to brush up against the controls and the cook top turns on, can't count how many times one of us reached above the stove to get something from the shelf above and ended up burning whatever was on the cook top, once time even started a fire.
All it takes is to brush up against the controls and the cook top turns on, can't count how many times one of us reached above the stove to get something from the shelf above and ended up burning whatever was on the cook top, once time even started a fire.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, April 29, 2024
Hello there,
We understand that owning a range with sensitive control knobs can be concerning. Let us help.
Below is a link to help with what needs to be done if your range knob is sensitive.
Samsung Range knobs may be activated by inadvertent push and turn
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147089567) to help our team pull up your information.
Have a great day.
^Camille
We understand that owning a range with sensitive control knobs can be concerning. Let us help.
Below is a link to help with what needs to be done if your range knob is sensitive.
Samsung Range knobs may be activated by inadvertent push and turn
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147089567) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on July 11, 2024
Posted by: NILSA
from Miami
[This review was collected as part of a promotion.] I bought this last November and I’m thrilled. Beautiful and cooks super fast and efficient.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 24, 2024
Posted by: Sherry
from Florida
[This review was collected as part of a promotion.] I bought this two years ago and it works great! It bakes nicely and evenly. The only problem with it is that it can be easily turn on to the touch because of the knobs being at the front. The positive thing is that Samsung sends you covers for the knobs so now it’s locked and can’t be turned on easily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great electric range!
on October 9, 2024
Posted by: Timbo
[This review was collected as part of a promotion.] I bought this last November to replace an old gas stove and range. This Samsung is great replacement. The electric range is so nice to cook on and clean up afterwords. Really enjoy the built-in air fryer to cook up chicken nuggets and tater tots for the kids.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well satisfied with this range.
on October 15, 2024
Posted by: Gwhiznel
from Pawleys Island, SC
[This review was collected as part of a promotion.] Very reliable and versatile range. The clean and functional lines upgfrade the look of our kitchen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy use
on October 17, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I have two family members in wheelchairs and the front controls allow them to use this range
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features....
on November 7, 2024
Posted by: Thorthor
[This review was collected as part of a promotion.] Best stove in the market thanks.2 years no problem.
Written by a customer while visiting Samsung US