Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Smart Slide-in Electric Range with Air Fry and Convection - Stainless Steel
Average customer rating
4.2
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
29
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
7
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Samsung - 6.3 cu. ft. Smart Slide-in Electric Range with Air Fry and Convection - Stainless Steel
Customer Rating
1
Safety Hazard
on June 23, 2023
Posted by: Twiceburned
I had this range installed almost a month ago, and I feel it is a safety hazard. If a person or even my large dog brushes past the cooktop control, the burner turns on. ITT heats up immediately and if I turn it off in 15 seconds or less, the hot surface light doesn’t turn on. The burner will remain very hot to the touch for up to 20 minutes, with no hot surface warning. It’s hot enough to burn my 2 yr old granddaughter or my 6 yr old grandson and the can’t tell that the surface is hot until they accidentally touch it. It is very unsafe.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Charles, Samsung Customer Care, June 28, 2023
Hi there,
Although our ranges and some cooktops come with a Child Lock feature, this will not prevent the knobs from turning on the cooktop. All Samsung range knobs must be made this way to meet international standards; third-party products are available to address this issue. Please click the link below for tips.
Range knobs accidentally turn on the cooktop too easily
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145949546) to help our team gather your information.
Have a great day.
^Charles
Although our ranges and some cooktops come with a Child Lock feature, this will not prevent the knobs from turning on the cooktop. All Samsung range knobs must be made this way to meet international standards; third-party products are available to address this issue. Please click the link below for tips.
Range knobs accidentally turn on the cooktop too easily
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145949546) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 5, 2023
Posted by: CTutt16
from Daytona Beach, Fl.
[This review was collected as part of a promotion.] OMG!! I/We absolutely love this stove. Love the wifi & how it let's me know when the ovens ready. Only thing I would like to see improved are the plastic knobs, I melted 1 of mine when I leaned a pan on it. Otherwise it's a fantastic oven.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad design, so not buy.
on December 24, 2023
Posted by: Angie
from Riverview, Florida
This stove is extremely flawed. I purchased it to match my refrigerator and have almost caught my house on fire at least four times due to the knobs. The knobs are beyond easy to turn on. Even if you brush against them, they’ll turn on. I commonly have something over top of the glass top, which I’m thankful it doesn’t catch fire easy. I think it’s stupid that I need child locks over each knob to feel safe.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Samsung Care, December 28, 2023
We know how frustrating it is to own an appliance that turns the knob on quickly, Angie. We're here to help.
The link below explains what to do when range knobs turn on too easily. It also includes other links to cooktop knob covers for reference.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146679732) to help our team pull up your information when you message us.
Thank you.
-Angelica
The link below explains what to do when range knobs turn on too easily. It also includes other links to cooktop knob covers for reference.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146679732) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Mislead
on October 14, 2023
Posted by: Nomosam
The cooktop takes long to heat and cool. Cleaner stained black paint by vent. Scratches easily. The old whirlpool was more powerful than this range
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy SEA Care, October 16, 2023
Hi Nomosam,
We always want to ensure the range works perfectly and use it long term. Let us guide you to get the range back on track.
Here is a link to help you with the temperature of the cooktop. Please read each section, choose the one that matches your experience, follow the steps, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Here is a link to help you maintain the cooktop. Please see each section, watch the full video, follow the steps, and click the hyperlinks for additional assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146412982 to help our team pull up your information.
Have a great day.
^Aloe
We always want to ensure the range works perfectly and use it long term. Let us guide you to get the range back on track.
Here is a link to help you with the temperature of the cooktop. Please read each section, choose the one that matches your experience, follow the steps, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Here is a link to help you maintain the cooktop. Please see each section, watch the full video, follow the steps, and click the hyperlinks for additional assistance.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146412982 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Great Smart Range
on September 5, 2023
Posted by: David
[This review was collected as part of a promotion.] I’ve had this range for a couple months now and so far I’m happy with the purchase. My only concern was the stain on the stove top after use but with baking soda and vinegar feel like brand new after each use. Also, love the smart features and integration with smart things.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on February 16, 2023
Posted by: Techfan
Did not come with air fryer tray, or cable. Smudges easily. Knobs feel plasticy and cheap. Disappointed.
Response from Samsung USBy Angelica, Samsung Care, February 21, 2023
Hi,
We understand it's essential to keep our appliances stunning. Let us help with your Samsung range.
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop can be easy. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to page 43-52 of the user manual for more information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202211/20221130134927789/NE63BG8315_AC_EN_MES_CFR_220627.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145478351) to help our team pull up your information when you message us.
Thank you!
-Angelica
We understand it's essential to keep our appliances stunning. Let us help with your Samsung range.
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop can be easy. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean electric and gas ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
You may also refer to page 43-52 of the user manual for more information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202211/20221130134927789/NE63BG8315_AC_EN_MES_CFR_220627.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145478351) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Good but one flaw
on June 26, 2023
Posted by: Charley1
from Fort Myers Fl
I would have given it a five but when it cleans grease runs between glass on oven door. You can’t get to it to clean it.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nope
on February 21, 2023
Posted by: Optimistic
Where is the tray that Samsung shows on the healthier air fry cooking video? It didn’t come with the range!
No, I would not recommend this to a friend.
Response from Samsung USBy Leo, Samsung Care, February 27, 2023
Hi Optimistic,
We appreciate your question about the air fry tray for this Samsung range model.
The tray is sold separately as indicated on the website where you watched the air fry cooking video. Please visit the website of our authorized distributor for parts and accessories shared below.
https://samsungparts.com/pages/supports
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145500646 to help our team pull up your information.
Leo
We appreciate your question about the air fry tray for this Samsung range model.
The tray is sold separately as indicated on the website where you watched the air fry cooking video. Please visit the website of our authorized distributor for parts and accessories shared below.
https://samsungparts.com/pages/supports
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145500646 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US