Customer reviews from Samsung US
Samsung - BESPOKE 6.3 cu. ft. Smart Bespoke Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - White Glass
Average customer rating
4.5
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
73
4 Stars
14
3 Stars
3
2 Stars
3
1 Star
6
89%of customers recommend this product.
(
74 out of
83)
Customer Reviews for Samsung - BESPOKE 6.3 cu. ft. Smart Bespoke Slide-in Electric Range with Smart Dial, Air Fry & Wi-Fi - White Glass
Customer Rating
2
Be careful!
on February 20, 2024
Posted by: Khalil
The knobs are extremely sensitive we've had this set for 1 day and we've turned the knobs on accidently twice already. It's a poor design that could be very dangerous
Response from Samsung USBy SEA CARE, February 22, 2024
Your household safety is our top priority. Allow us to extend our assistance, Khalil.
This link will help explain how the knobs are turned on easily and offer suggestions for how to use it most effectively.
Samsung range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146878886, to help our team pull up your information.
Have a great day!
^Chrystel
This link will help explain how the knobs are turned on easily and offer suggestions for how to use it most effectively.
Samsung range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146878886, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet range!
on January 17, 2023
Posted by: BoricuaCookin21
[This review was collected as part of a promotion.] Looks extremely slick, all options are extremely functional, and works extremely well with app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 4, 2023
Posted by: Bill
from Selden NY
[This review was collected as part of a promotion.] Awesome stove no issues. I would recommend it to anyone.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Easily scratches
on October 5, 2022
Posted by: Martin
Beautiful electric range but scratches way too easily, after second use of just having pans on there the cook top has minor little scratches. I check my pan and they never had any issues on previous cooktops. Disappointed in the quality here for the price that was paid.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, October 6, 2022
Hi Martin,
We're glad that you're using our electric range! We are here to help you with your Samsung appliance.
Choosing the right cookware and preventing scratches is the best strategy. Wiping off the bottom of pots and pans before setting them down on the burners will keep grit from scratching the smooth top.
For protecting the cooktop, you can utilize this user manual on page 27 for your reference:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
If you have questions or queries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145002561, to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Liked pretty much
on May 2, 2023
Posted by: Sandy
from Ocala Fl
[This review was collected as part of a promotion.] Love the air fryer
Disappointed with the fact that I couldn’t remove knobs to clean finger prints and grease
Disappointed with the fact that I couldn’t remove knobs to clean finger prints and grease
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 9, 2023
Sandy, let's go ahead and figure out how to clean the knobs of your range.
Maintaining and protecting the surface of your glass cooktop is easy. Use only the recommended cleaning agent to avoid damage.
Normal daily use cleaning Use only a ceramic cooktop cleaner. Other creams may be less effective. By following these steps, you can maintain and protect the surface of your glass cooktop.
1. Before using the cooktop for the first time, clean it with a ceramic cooktop cleaner. This helps protect the top and makes cleanup easier.
2. Daily use of a ceramic cooktop cleaner will help keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of cleaner directly to the cooktop.
4. Use a paper towel or a cleaning pad for ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning residue—no need to rinse.
For reference, please turn to page 52 of the user manual. See Care and cleaning of the glass cooktop:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145754294, to help our team pull up your information when you message us.
Have a great day.
-John
Maintaining and protecting the surface of your glass cooktop is easy. Use only the recommended cleaning agent to avoid damage.
Normal daily use cleaning Use only a ceramic cooktop cleaner. Other creams may be less effective. By following these steps, you can maintain and protect the surface of your glass cooktop.
1. Before using the cooktop for the first time, clean it with a ceramic cooktop cleaner. This helps protect the top and makes cleanup easier.
2. Daily use of a ceramic cooktop cleaner will help keep the cooktop looking new.
3. Shake the cleaning cream well. Apply a few drops of cleaner directly to the cooktop.
4. Use a paper towel or a cleaning pad for ceramic cooktops to clean the entire cooktop surface.
5. Use a dry cloth or paper towel to remove all cleaning residue—no need to rinse.
For reference, please turn to page 52 of the user manual. See Care and cleaning of the glass cooktop:
https://downloadcenter.samsung.com/content/UM/202112/20211214153015960/NE63T8711_AA_DG68-01209A-07_EN-MES-CFR_211207.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145754294, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Nice stove
on July 29, 2023
Posted by: Funz51
from Virginia Beach va
[This review was collected as part of a promotion.] Air fryer works great. Surface works great. Looks terrific with our other three new bespoke appliances
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lock it down!
on March 17, 2024
Posted by: Samsung Fan
We bought this because we got the Bespoke refrigerator, Dishwasher and Dryer and love them. We also like that we can match the colors of all of our appliances.
- The self-cleaning feature did not clean completely even though I followed the instructions.
- We almost had a house fire because during a power outage I bumped the knobs, and it was turned on. Luckly the item on the stove was a water bottle. We just had a lot of smoke. We learned our smoke detectors and security company works. The lock should lock down ALL of the knobs. To find the lock option you have to scroll through a menu. There should be a lock icon that is available without having to scroll though menu options. I see that there are others that have had the same issue. This is a major safety issue. Not child proof if an adult can walk by accidently bump and turn it on.
The clock on the oven is not visible unless we turn on the oven? Shouldn't this show all the time like a microwave? The first day it scratched and there is a tiny crack.
Other than that, it looks nice and is sleek.
- The self-cleaning feature did not clean completely even though I followed the instructions.
- We almost had a house fire because during a power outage I bumped the knobs, and it was turned on. Luckly the item on the stove was a water bottle. We just had a lot of smoke. We learned our smoke detectors and security company works. The lock should lock down ALL of the knobs. To find the lock option you have to scroll through a menu. There should be a lock icon that is available without having to scroll though menu options. I see that there are others that have had the same issue. This is a major safety issue. Not child proof if an adult can walk by accidently bump and turn it on.
The clock on the oven is not visible unless we turn on the oven? Shouldn't this show all the time like a microwave? The first day it scratched and there is a tiny crack.
Other than that, it looks nice and is sleek.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
4
Response from Samsung USBy SEA Care, March 19, 2024
Hi there,
Your safety is our priority. Let us give you the details you need.
Please see the "How to run a self-cleaning cycle" section on page 49 of the user's manual to help you make the self-clean option function properly.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231109160655492/01._DG68_01209A_08_IB_FULL_NE63T8711_AA_EN.pdf
Also, here is a link to help you with the range knobs. Please follow the instructions and click the hyperlink for further help.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146963424 to help our team pull up your information.
Have a great day.
^Aloe
Your safety is our priority. Let us give you the details you need.
Please see the "How to run a self-cleaning cycle" section on page 49 of the user's manual to help you make the self-clean option function properly.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231109160655492/01._DG68_01209A_08_IB_FULL_NE63T8711_AA_EN.pdf
Also, here is a link to help you with the range knobs. Please follow the instructions and click the hyperlink for further help.
Samsung Range knobs may be activated by inadvertent push and turn.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146963424 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Hudge Purchase Mistake! Don’t Buy!
on May 13, 2021
Posted by: Juls
from Chatfield Mn
i hate this oven! dangerouse buttons, just bump and turn on! extreme safety issue, could burn house down. top aweful to look clean! finger prints always show on front. when baking, a drip on bottom will billow smoke and set your fire alarm off! air frye will give you house full of smoke! racks in oven too short for my pizza screen to even fit. so unhappy wirh this oven! big mistake! :(
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 14, 2021
You bring up some really important concerns to have about the range. I'm sorry to hear about your experience. I can see from your point of view on the issue. I understand some customers don't like the sensitivity of the range's knobs. To help with this, we have covers that would stop the range from accidentally turning on. You can find some in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01203557/. Regarding the prints that are being left on the appliance. You can find a stainless steel cleaner at your local retailer. However, if you have noticed the unit smoking, please reach out to us as soon as possible using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143309451
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143309451
Written by a customer while visiting Samsung US