Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(533 Reviews)
Rating breakdown 533 reviews
5 Stars
379
4 Stars
88
3 Stars
21
2 Stars
9
1 Star
36
89%of customers recommend this product.
(
392 out of
442)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
1
Smart phone makers cant seem to make appliances
on July 12, 2023
Posted by: matt
Interior enamel coating is coming off after 6 months of normal use. Now going through warranty process for this appliance too in addition to the microwave.
I also bought a Fridge, Dishwasher, Washer, Dryer. Can't wait for their issues too.
I also bought a Fridge, Dishwasher, Washer, Dryer. Can't wait for their issues too.
Response from Samsung USBy Leo, Samsung Care, July 18, 2023
Hi matt,
We thank you for your review of your Samsung range model.
It is good to know that you have reached out and we are assisting you with the warranty process of the range model. Should you need assistance apart from the warranty process or need to follow up with it, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146031158 to help our team pull up your information.
Leo
We thank you for your review of your Samsung range model.
It is good to know that you have reached out and we are assisting you with the warranty process of the range model. Should you need assistance apart from the warranty process or need to follow up with it, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146031158 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Make the burner knobs sturdier
on July 25, 2023
Posted by: Tamara
The burner knobs all broke off with general use within 6 months. If anything those should be the most well-made and sturdy part of the appliance. The trim on the right side also started coming off. Lots of cheap plastic everywhere on this item.
Response from Samsung USBy Leo, Samsung Care, July 31, 2023
Hi Tamara,
Thank you for taking the time out of your busy schedule to review your Samsung electric range model. I will be certain to let our product team know of your suggestion to make the burner knobs sturdier for current and future product developments.
If in the future, you will need assistance with how the range operates. please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146087966 to help our team pull up your information.
Leo
Thank you for taking the time out of your busy schedule to review your Samsung electric range model. I will be certain to let our product team know of your suggestion to make the burner knobs sturdier for current and future product developments.
If in the future, you will need assistance with how the range operates. please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146087966 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
New Oven
on July 30, 2023
Posted by: Ceedub
from West Chester, PA
[This review was collected as part of a promotion.] After a difficult time with hooking up to WiFi, we have more or less mastered the oven. There are still some issues but hopefully, we will get the hang of it. The features are great! I wish that the booklet that came with the oven was better at explaining the oven's functions
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great oven
on July 31, 2023
Posted by: Tmom
[This review was collected as part of a promotion.] Works so much better than my last convection oven by Whirlpool. Heats up very fast and cooks evenly. I do lock the oven controls because it is easy to turn knob accidentally and turn on burner. I love the sleek simple design of oven and entire top is glass rather than trimmed in metal that gets scratch marks.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on August 4, 2023
Posted by: shofarman
from englewood colorado
[This review was collected as part of a promotion.] so this stove, while expensive, so far has lived up to my expectations. samsung support was great and got the measurements exactly right based on the previous range dimentions
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Too high teck for me.
on August 4, 2023
Posted by: Sammygirl
from Poseyville, in
[This review was collected as part of a promotion.] It would be nice to have a book that tells how to use the oven and the banners. I think I have figured it out. The one thing I also don't like when I clean the top of the stove the knob's come on and the front of the oven comes on. I have to continue to hit clear off. 😪 the microwave is even worse!!!!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Ernest, Customer care, August 8, 2023
We understand where you are coming from. Let's get the information you need to make using the range easier, Sammygirl.
I have provided a link to the user manual for your reference. You can also check the link on how to use the cooktop to be more familiar with optimizing the function.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
How to use Samsung Cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146122168) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided a link to the user manual for your reference. You can also check the link on how to use the cooktop to be more familiar with optimizing the function.
User manual:
https://downloadcenter.samsung.com/content/UM/202103/20210322170107572/NE63T811_AA_DG68-01212A-04_EN-MES-CFR_210315.pdf
How to use Samsung Cooktop:
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146122168) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
EXTREME FIRE HAZARD
on August 7, 2023
Posted by: Steph
We have had this stove for almost 6 months and it has nearly caused several fires. The knobs up front can twist on just by brushing up against them. Just walked in to my house to find a dinner plate on fire. The dog jumped up to sniff while I was outside and turned on two elements. I love everything else about the stove EXCEPT THE KNOBS. I hope this is recalled soon so no one gets injured or loses their home. Samsung please come up with replacement dials. Until then they will be pulled off and in the drawer unless I am actively cooking.
Response from Samsung USBy Rainly, Samsung Care, August 18, 2023
Hi Steph,
Your safety always comes first, and we can see your point. We are always here to help.
Please see the link below for tips to help you not turn on the range accidentally. Also, click the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146168758, which will help our team pull up your information.
^Rainly
Your safety always comes first, and we can see your point. We are always here to help.
Please see the link below for tips to help you not turn on the range accidentally. Also, click the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146168758, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but …
on August 9, 2023
Posted by: Gary
from New Kent, VA
[This review was collected as part of a promotion.] We love the stove, all the features and positive reviews, however we have had the range for about 2 weeks now. I already have had a service call to fix the issues with the rangetop. Hot warning light is always on since 1st use, the coils heat up and shut off or at heat levels below 4 won’t turn on at all. Getting another service again to replace 3 burners and hopefully fix the hot surface warning. I asked about a new replacement, won’t happen till they try to fix all the issues. Lemon law should already apply to this product and I should be offered a new product for the price I paid!!!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
4
Response from Samsung USBy Ernest, Customer care, August 21, 2023
Hi Gary,
We understand why you feel that way. We want to ensure that all of the range's functions operate smoothly for you.
If you need assistance after the service call, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146176923) to help our team pull up your information.
Have a great day,
-Ernest-
We understand why you feel that way. We want to ensure that all of the range's functions operate smoothly for you.
If you need assistance after the service call, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146176923) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US