Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
377
4 Stars
88
3 Stars
21
2 Stars
9
1 Star
35
89%of customers recommend this product.
(
391 out of
440)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
4
Great stove
on December 13, 2021
Posted by: Anonymous
from Oregon
only issue we have had in the last 10 months is the knobs get turned very easily. our aussie can bump them and the burners turn on. we started removing the knows to prevent a fire or burn and the inside of one of the knobs came off and now we can not use that burner. hoping it is fixable!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on December 14, 2021
Posted by: Maggie
i've had this range for one month now and i have been extremely careful with the glass top. however, it already looks like i've owned it for years. it is extremely sensitive. spills do not wipe up easily, they get burnt on and are very hard to clean. my old range looked better than this one and it was over 10 years old. i use the recommended cleaner. i follow the instructions. even the burner that i have only used for heating up a tea kettle has marks on it. i don't understand why it is so sensitive and why it stains so easily. if i had the option to return this appliance, i would. i am so disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsungcare, December 16, 2021
Hi there, Maggie! I'd like to help with this. I actually have this link (https://bit.ly/3jYiWPK) that has some great information on how to keep you cooktop looking it's best. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
2
Design flaw
on December 18, 2021
Posted by: Lisa
from Brenton WV
i have had this oven only 3 weeks. i like most features. but the smooth top (which i loved on previous ovens) is way to fragile. i have been so careful and kept it cleaned and polished with thw proper cleaner. and it has streaks and surface scratches that will not go away. every time i use it, it is worse. i am so disappointed spending this much money on a stove and already dealing with this. if i could trade it for a durable cheap stove i think i would! dont waste your money. appliances should make your life easier not have to spend all your time keeping it cleaned and polished.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Camille , Samsung Care, April 21, 2022
Hi Lisa.
Thank you for reaching out regarding your 6.3 cu. ft. Smart Slide-in Electric Range with Air Fry cooktop is fragile. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this ink to guide you on the issue.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Best cookware to use on your Samsung cooktop
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144429117
^Camille
Thank you for reaching out regarding your 6.3 cu. ft. Smart Slide-in Electric Range with Air Fry cooktop is fragile. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix this, I will be providing you with this ink to guide you on the issue.
Clean and care for your Samsung electric cooktop
https://www.samsung.com/us/support/answer/ANS00060833/
Best cookware to use on your Samsung cooktop
https://www.samsung.com/us/support/answer/ANS00045483/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144429117
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great look and features
on January 3, 2022
Posted by: Ol4ik
from Maryland
[This review was collected as part of a promotion.] I bought this range about a month ago and very happy with my choice. I definitely like the slick look without the back, all the features are great, I love that it’s a WiFi and I connect it to my phone and control it from there. Heating center is very convenient, air fryer is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This range is the BEST!!
on January 3, 2022
Posted by: Ashalikei
from Pennsylvania
[This review was collected as part of a promotion.] I bought this range because my old one didn't "fit" the rest of my appliances (also Samsung) and I LOVE the convection options! I'm always baking something so convection bake is GREAT!! I love this range!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So versatile
on January 3, 2022
Posted by: TimLikesToCook
from Madison, WI
[This review was collected as part of a promotion.] I’ve had my range for about 6 months now and love all its features. It air frys, bakes, air bakes, dehydrates, convection bakes, and all kinds of other handy things. I just love it’s style
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good range
on January 3, 2022
Posted by: Alp8
[This review was collected as part of a promotion.] This is a good range. Works as expected and has nice features. The only drawback is that the stovetop knobs are easy to turn on if leaned on or brushed against so this may not be an ideal appliance for someone with small children
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Look great but…
on January 3, 2022
Posted by: ATXjin
from Austin, TX
[This review was collected as part of a promotion.] I love the look of this range and the air fryer feature. However, the top scratches very easily and hard to keep clean. Additionally the Wi-Fi connect on the smart home app works in consistently and has only worked for me for one week before it booted me out multiple times again and again and again and again. I’ve given up on using my app to turn on the range or use any of those functionality.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, Samsungcare, January 11, 2022
Hello, I can definitely see where you are coming from. Let us see what we can do to fix this dilemma. I have attached a link to a guide to caring for your Samsung cooktop (https://bit.ly/3qfEQ49). In addition, for your concern on your app kicking you out, i recommend reaching out to our dedicated SmartThings team at (866-813-2404). If you have any additional concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064924) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Written by a customer while visiting Samsung US