Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
377
4 Stars
88
3 Stars
21
2 Stars
9
1 Star
35
89%of customers recommend this product.
(
391 out of
440)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
5
Love my samsung
on November 10, 2021
Posted by: Luv it
from ChampionsGate, Florida
[This review was collected as part of a promotion.] Bought this range in March 2021 love the features and all the extras this has over my old Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never Again!
on November 11, 2021
Posted by: Dissappointed
from Houston, Texas
[This review was collected as part of a promotion.] I thought that the range was a good one especially with the warranty. We have had our range for less than a year and the cap that covers the electronics of the dials popped off when I was wiping it clean and chipped. It would not go back. When I called Samsung they said it was under warranty and a repair man was sent out. When he came out, she said it was not covered under the warranty and there was nothing he could do about it. He did not speak or understand English very well so he just picked up his bag and left. I then called back to customer service and they then advised it was not covered and transferred me to parts dept to see if I could order the part and snap it in myself. After speaking to 3 different people, I gave up. I am now worried that water may spill into the electrics and short out the range. I will not be buying Samsung products again. Customer service is everything!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello,
Thank you for reaching out. We appreciate you informing us that the cap that covers the electronics of the dials of your Samsung range popped off when wiping it and chipped. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210322165903067/NE63T851_AA_DG68-01210A-04_EN-MES-CFR_210315.pdf
Visit samsungparts.com should you wish to purchase the part.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583522
-Angelica
Thank you for reaching out. We appreciate you informing us that the cap that covers the electronics of the dials of your Samsung range popped off when wiping it and chipped. We apologize for the inconvenience this has caused you, especially with customer support. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202103/20210322165903067/NE63T851_AA_DG68-01210A-04_EN-MES-CFR_210315.pdf
Visit samsungparts.com should you wish to purchase the part.
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583522
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly designed
on November 11, 2021
Posted by: Carson
from Baton Rouge, LA
I couldn't be more disappointed with what I consider to be an expensive range. The stove has basic design flaws - you cannot read the dials because there isn't enough contrast. While this may seem small, I have to keep a flashlight by the stove so I can check the settings. Ridiculous. I'm going to have put stickers on the dials or use a permanent marker to make them readable.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
Thank you for your feedback. I can see where you are coming from about the display for the range. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Looks good
on November 11, 2021
Posted by: Howard
from Missouri
[This review was collected as part of a promotion.] We have use this range for a few month and we like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on November 11, 2021
Posted by: Pinkie
from TX
[This review was collected as part of a promotion.] Looks great, perfect fit and works great. Nice large oven.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on November 14, 2021
Posted by: Danny
from Miami
[This review was collected as part of a promotion.] Love the range. Looks and works great. After using it a few times you still can’t see any smudges.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on November 18, 2021
Posted by: Queket
from Indiana
[This review was collected as part of a promotion.] This electric range has turned out to be a great buy. WiFi connection is great. Being able to pre-heat the oven from anywhere is an awesome tool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 20, 2021
Posted by: kimmer3234
from La Valle, WI
[This review was collected as part of a promotion.] I bought this model to replace the range I'd had for 16 years. It cooks evenly, has great features and I love its stylish lines!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US