Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
377
4 Stars
88
3 Stars
21
2 Stars
9
1 Star
35
89%of customers recommend this product.
(
391 out of
440)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
4
Overall great, besides 2 issues...
on November 1, 2021
Posted by: Concept211
from Orlando, FL
[This review was collected as part of a promotion.] All features and general functions work really great and am very happy with it. Just a couple of quirks that bug me which might be useful for someone looking to purchase.
1) The knobs on the front are very easy to bump into accidentally and it ends up turning on one of there range top burners without realizing. This has happened to myself, wife and visitors on more than one occasion. This is very dangerous for obvious reasons especially with little ones around. I'm always very cautious to double check all of the knobs even when just passing through the kitchen to make sure none of them are on.
2) I really don't like the rear vent at the back left of the unit. If I'm cooking, there have been times where a piece of food has accidentally fallen out and right into the vent with no way of getting it out unless I were to pull the entire unit out and disassemble the rear.
Other than that, the features are very nice and cooks very well. The airfry feature is nice, although food on the outer edges tend to burn if you're not constantly mixing up the food.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
the blue tooth showing on my phone and tv
on November 1, 2021
Posted by: joe m
from nashville
[This review was collected as part of a promotion.] rally awesome feature. can set controls hit start and go watch tv. when preheat is done it flashes on tv screen oven at temp and beeps on my phone. put in food hit timer, automatically shuts off and sends message your food is done to phone and tv. love it. Only thing is air-fryer/convection fan does not work repairman coming today.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 7, 2021
That is a pretty cool feature! Thank you for sharing this with us! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 1, 2021
Posted by: Momo
from Toledo
[This review was collected as part of a promotion.] After lots of research this is the range I wanted
Only wish it had a better manual to explain how to enjoy all of the features
Only wish it had a better manual to explain how to enjoy all of the features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 29, 2021
It sounds like you have put a lot of effort to make sure you get the perfect range for yourself. If you would like to check out some of the unit's features. Try checking out the link below and scroll to the section that says features on the left. ^Pat
https://www.samsung.com/us/support/home-appliances/ranges/electric/slide-in/
https://www.samsung.com/us/support/home-appliances/ranges/electric/slide-in/
Written by a customer while visiting Samsung US
Customer Rating
5
The best electric range I have ever had!!!
on November 2, 2021
Posted by: Mazinkaiser the best
from Arlington TN
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did it by
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 30, 2021
This means a lot to us! Happy to hear our range is the best you've had. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great Utility
on November 2, 2021
Posted by: SANGAL
from Englewood, OH
[This review was collected as part of a promotion.] We have now had our range for about 6 months and we still are discovering new features and benefits. The surface provides more even cooking and control than our previous aging GE range (which we loved), and baking results are much more successful, eg pies are evenly cooked, meats roasted uniformly. The Airfry really is a nice feature and the ability to start / manage the oven remotely with my phone and app has really come in handy. The only thing that does take a little more effort is keeping the black cook surface clean and shiny. Then black surface shows smudges and streaks more than the previous white one. But it is easily done with a ceramic surface polish and microfiber cloth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 30, 2021
We're glad you took the time to leave this feedback for us. Samsung appreciates you being a customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Great Features, but flawed implementation.
on November 2, 2021
Posted by: James
from Lake Mary, FL
[This review was collected as part of a promotion.] This stove has some great features but does lack in some design aspects and in quality.
The three-size burner is nice, but the knob is difficult to read. The numbers are small and there is no immediate indication of which setting you are using.
In the past, we have always put a drip pan under the oven burner element. However, the element is flush with the bottom of the oven, leaving no place to collect spills.
By the way, we are both retired and eat out often. Ergo, the stove is not used that much. In spite of low usage, the paint on the front trim is peeling away. Our last stove was a Kenmore smooth top surface and held up for 20 years. We have had this stove for just under a year, and I do not believe this stove will make it beyond 10.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Angelica, Samsung Care, July 25, 2022
Hello James,
Thank you for reaching out. We appreciate you informing us that your Samsung range has excellent features; however, the knobs are difficult to read, and there's no indication of which setting you're using. It also does not have a place to collect spills, and the paint on the front is peeling. We apologize for the inconvenience this may have caused you, especially since you just had it for less than a year. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the user manual. See page 28 to learn more about operating the appliance and pages 43-52 for maintaining it.
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
I've also included a link to our Warranty page for information about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144729710
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that your Samsung range has excellent features; however, the knobs are difficult to read, and there's no indication of which setting you're using. It also does not have a place to collect spills, and the paint on the front is peeling. We apologize for the inconvenience this may have caused you, especially since you just had it for less than a year. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the user manual. See page 28 to learn more about operating the appliance and pages 43-52 for maintaining it.
https://downloadcenter.samsung.com/content/UM/202206/20220613144743273/NE63T851_AA_DG68-01210A-05_EN_MES_CFR_220414.pdf
I've also included a link to our Warranty page for information about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63T8511SG/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144729710
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Love that Air Fry
on November 4, 2021
Posted by: Rickster
from Greenwood Indiana
[This review was collected as part of a promotion.] My wife loves this stove and I love the meals she makes with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, January 26, 2022
That's great news! We're happy that you choose Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 6, 2021
Posted by: Sunshine
from Florida
[This review was collected as part of a promotion.] I am very pleased with my new Samsung range. Love the features, the steam oven cleaning and the fact it is wifi connected to my app
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US