Customer reviews from Samsung US
Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Average customer rating
4.4
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
377
4 Stars
88
3 Stars
21
2 Stars
9
1 Star
35
89%of customers recommend this product.
(
391 out of
440)
Customer Reviews for Samsung - 6.3 cu. ft. Front Control Slide-In Electric Convection Range with Air Fry & Wi-Fi, Fingerprint Resistant - Stainless Steel
Customer Rating
4
Great Range - Consistent cooking, Great Fit
on September 20, 2021
Posted by: MFish
from Spring, Texas
[This review was collected as part of a promotion.] We bought this after remolding. I was hesitant about purchasing because some other reviews I read regarding the knobs on front accidently getting turned on. Honestly it isn't a big problem as I thought. It might have be knocked on maybe twice in the last 6 months and I noticed right away. Only thing disappointing is the WIFI/Smart feature. I know this is setup this was because of safety so I understand. The App only notifies you when the oven is preheated and finished cooking. I was hoping to have a preheat option. Like if you pick up something from the store and you could preheat the oven via APP. We don't keep anything in the oven or have small children so this would work but this could be a safety issue so I understand why this isn't a feature. As far as the Oven's operations. It is reliable and cooks evenly. I am glad we purchased it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, September 21, 2021
Thank you so much, for letting us know what you think of the range. Samsung values the opinions of all our customers.
Written by a customer while visiting Samsung US
Customer Rating
4
Nice range
on September 23, 2021
Posted by: ALP8
from St. Louis
[This review was collected as part of a promotion.] This is my first range and glass cooktop and so far it’s been great. I don’t love cooking on the glass as it’s not easy to clean, but it heats up nicely. The air dry option on the oven is great, we use it a lot
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Pat, Samsung Care, October 29, 2021
We're happy you feel this way. Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Easy and fun to use!
on September 27, 2021
Posted by: Mikspr
from Trotwood Ohio
[This review was collected as part of a promotion.] The Features on this are great! It's easy to use, and has a nice look in the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 11, 2021
Making cooking fun! Thanks for your review! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Many features - sleek style
on September 27, 2021
Posted by: Elnorigby
from Port Clinton, Ohio
[This review was collected as part of a promotion.] I am pleased with the stove but the manual is awful. It doesn’t explain one of the features
It only cautions you on what not to do. It feels like the manual was written by a lawyer
It only cautions you on what not to do. It feels like the manual was written by a lawyer
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Pat, Samsung Care, October 8, 2021
Thank you for sharing this feedback with us. If you have any questions about the manual. Feel free to reach out to us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great and performs well!
on September 27, 2021
Posted by: Moms Stove
from Millbury MA
[This review was collected as part of a promotion.] Not only does this look much nicer in my space, but I am really happy with how much better it performs than my old stove. Baking is more precise.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 7, 2021
What an amazing review! We're happy the range is performing up to standards. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
huge let down
on October 11, 2021
Posted by: trey
from charlotte nc
the controlls are not well designed at all. while reaching above the range in the cabinet to get cook books, if you barely press up against the controll's they turn on. this is extremely dangerous. it happens all the time.
next, it is so hard to clean the cook top. you can not wipe off small spices when spilled. they always get caught in the front rubber gasket.
last, the qr code on the front door does not work. the clock is horrible to program.
very let down by this unit, that is a few weeks old.
next, it is so hard to clean the cook top. you can not wipe off small spices when spilled. they always get caught in the front rubber gasket.
last, the qr code on the front door does not work. the clock is horrible to program.
very let down by this unit, that is a few weeks old.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, October 12, 2021
You bring up really important points about the range and we appreciate you taking the time to share these concerns with us. These are all features we need to look into. You can also try taking a look at these troubleshooting tips in the link below regarding turning on your range accidentally. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Written by a customer while visiting Samsung US
Customer Rating
4
Solid performance
on November 1, 2021
Posted by: demody
from Ohio
[This review was collected as part of a promotion.] This electric range performs better than expected. Range has three cooking options: traditional, with fan, and air fry (speciality). All three perform as expected. Cooktop burners are practically instantaneous heat and evenly distributed. Electronic controls are touch activated and will require some learning. The Wi-Fi connection is a 3.5 star. Installation was a breeze. You’ll need a electronic chord (I used the one off existing range).
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, Samsung.com, November 29, 2021
Thank you for sharing your experience with the range. Happy to hear the installation wasn't a problem. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Easy to turn on knobs
on November 1, 2021
Posted by: Suzy
from Port Orange Florida
[This review was collected as part of a promotion.] I am obviously not a quick study as I have accidentally turned the burners on by accident three times. The first two times I caught the mistake quickly. The last time resulted in a kitchen fire. They are extremely touchy and I would not recommend. Especially if you have kids, dogs or slow learning adults (lol).
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Trisha, Samsung Care, May 13, 2022
Hi Suzy,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range knob turning on so easily. We truly understand that this causes inconvenience especially if we have small kids and pets in our household. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144500250
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range knob turning on so easily. We truly understand that this causes inconvenience especially if we have small kids and pets in our household. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NE63T8511SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Reference Ticket number: 1144500250
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US