Customer reviews from broan-nutone.com
Broan - 21 inches - Convertible - Range Hood Insert - Stainless Steel
Average customer rating
4.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
1
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for Broan - 21 inches - Convertible - Range Hood Insert - Stainless Steel
Customer Rating
2
Very Loud
on November 2, 2026
Posted by: Tammy L
from Greenville SC
Gender:Female
The unit is extremely loud on high, making it hard for anyone to have a conversation near it.
No, I would not recommend this to a friend.
Response from broan-nutone.comBy Customer Care, November 2, 2026
Hi Tammy,
Thank you for taking the time to review your PM400SS range hood. We're sorry to learn the product didn't perform as expected. We appreciate your honest review and will use your comments for future improvements.
If we can be of any assistance, please reach out to our Product Support team directly at 800-637-1453 or email to tech.support@broan.com. We'll be glad to try to assist you more.
Thank you for taking the time to review your PM400SS range hood. We're sorry to learn the product didn't perform as expected. We appreciate your honest review and will use your comments for future improvements.
If we can be of any assistance, please reach out to our Product Support team directly at 800-637-1453 or email to tech.support@broan.com. We'll be glad to try to assist you more.
Written by a customer while visiting broan-nutone.com
Customer Rating
5
Perfect replacement for PM390
on September 6, 2026
Posted by: Skuhner37064
from Franklin, TN
Gender:Male
This was a great upgrade and replacement for our PM390. Much quieter and the lights are much brighter. Rotating knobs are way more intuitive than slide controls on the 390. The best part is that this fit perfectly through the existing cabinet opening and metal hood enclosure. Biggest complaint is the instructions are very poorly laid out. They were trying to cram various models into one instruction sheet and then also mix in what to do if rear discharge vs top discharge which becomes very confusing. Instruction sheet seemed very jumbled up.
I would recommend this to a friend!
Response from broan-nutone.comBy Customer Care, September 10, 2026
Thank you for taking the time to share your experience with the PM400SS! We're delighted to hear it was a perfect replacement for your PM390 and that you're enjoying the quieter operation, brighter lighting, and more intuitive rotary controls. It's also great to know the unit fit seamlessly into your existing cabinet opening and hood enclosure, making the upgrade process easier.
We also appreciate your candid feedback regarding the installation instructions. We understand how frustrating it can be when multiple models and venting configurations are combined into a single guide, and we'll be sure to share your comments with our product team as we continually look for ways to improve the installation experience.
Thank you again for choosing Broan-NuTone and for recommending the PM400SS. We truly appreciate your feedback and are glad you're enjoying your new range hood!
We also appreciate your candid feedback regarding the installation instructions. We understand how frustrating it can be when multiple models and venting configurations are combined into a single guide, and we'll be sure to share your comments with our product team as we continually look for ways to improve the installation experience.
Thank you again for choosing Broan-NuTone and for recommending the PM400SS. We truly appreciate your feedback and are glad you're enjoying your new range hood!
Written by a customer while visiting broan-nutone.com
Customer Rating
1
Worst exhaust fan I’ve ever owned
on January 18, 2026
Posted by: Mikeydia
from South Carolina
Gender:Male
Every time we use stove top we find oil deposits/droppings on top of burners. Screen catches nothing and grease ends up around motor housing which then drips off when mild heat hits it.
No, I would not recommend this to a friend.
Response from broan-nutone.comBy Customer Care, January 19, 2026
Hi Mikeydia
We are sorry to learn of your experience with PM400SS model. Please contact our Product Support team directly at 800-637-1453. We will be happy to go over the installation and application with you and determine if this is the correct hood for your needs.
We are sorry to learn of your experience with PM400SS model. Please contact our Product Support team directly at 800-637-1453. We will be happy to go over the installation and application with you and determine if this is the correct hood for your needs.
Written by a customer while visiting broan-nutone.com
Posted by: Bob Kumse
from Baton Rouge LA
Verified Purchase:Yes
We love the new power pack cooktop fan. It is very quiet and does stellar job of keeping food odor down in the kitchen. And having a current unit that fit perfectly into our 14 year old hood assembly was fantastic!! Broan knows the needs of its customers.
I must say the installation instructions were sketchy. And the design of the adapter piece for a circular pipe was not thought out. It had an overhang off the assembly larger than the hood opening. Some REAL manipulation was needed to complete the insertion process.
I must say the installation instructions were sketchy. And the design of the adapter piece for a circular pipe was not thought out. It had an overhang off the assembly larger than the hood opening. Some REAL manipulation was needed to complete the insertion process.
Response from broan-nutone.comBy Customer Care, June 30, 2025
Hi Bob
Thank you for the 5-star review regarding model number PM400SS! We sincerely appreciate your feedback and will be sure to pass along your information. Thank you for sharing your experience with us and enjoy your new hood!
Thank you for the 5-star review regarding model number PM400SS! We sincerely appreciate your feedback and will be sure to pass along your information. Thank you for sharing your experience with us and enjoy your new hood!
Written by a customer while visiting broan-nutone.com
Customer Rating
2
Okay Quality, Easy Install, Lights TOO Bright
on February 8, 2025
Posted by: hohenlage
from Colorado (CO)
Gender:Male
We bought this unit to replace our tried and true Broan-Nutone model PM390-HS, this unit was recommended as the replacement. Overall the installation was straightforward, minus the fact you have to buy an appliance cord and strain relief for it, these used to come with the appliance, our PM390-HS came with that. Upon installation and startup, the unit makes an annoying and 'slow old wheel' sound on the lowest fan setting, we're guessing we got a lemon. The lights when you turn them on are reminiscent of a prison guard tower, be prepared to be blinded! Literally the lights are way too bright, I'm not sure which product development team thought this bright of light would be pleasant, especially when a lot of people leave this light on at night to 'gently' illuminate their kitchen. Not so with this one, it's annoyingly bright.
Back to our older unit, the PM390-HS has been wonderful, minus a new screeching sound during the cold months that we assume is a bearing and the plastic damper breaking and flying deep into the exhaust vent. We looked at just repairing it, and the motor alone was as much as a new one.
Overall we'd say the quality of this new unit is just okay, the metal filter screen is flimsy and you have to tap around the latch fitting to get it to seat correctly. Disappointed in the quality.
No, I would not recommend this to a friend.
Response from broan-nutone.comBy Customer Care, February 10, 2025
Hi hohenlage
We are sorry to learn of your experience with PM400SS model. Please reach out to our Product Support team directly at 800-637-1453 regarding fan issue you have described. You do have a warranty that comes with the purchase of your hood. This model offers a bright, one level LED modules to enhance your cooking experience. It doesn't offer a night-light feature. We are here to support you and your product!
We are sorry to learn of your experience with PM400SS model. Please reach out to our Product Support team directly at 800-637-1453 regarding fan issue you have described. You do have a warranty that comes with the purchase of your hood. This model offers a bright, one level LED modules to enhance your cooking experience. It doesn't offer a night-light feature. We are here to support you and your product!
Written by a customer while visiting broan-nutone.com
Customer Rating
4
Do I need a Carbon filter to trap the oil fumes?
on November 27, 2023
Posted by: JFSFlorida
from Land O Lakes FL
Gender:Male
I have a PM400SS installed in my new house and I would like to know if an additional carbon filter can be attached to the exhaust blower(as I used to have in my previos house with another type of kitchen hood?
I would recommend this to a friend!
Response from broan-nutone.comBy Broan-NuTone Customer Service, November 28, 2023
Thank you for your four-star review on the PM400SS power pack! The non-ducted filters are used only when the hood is not ducted to the outside. For additional discussion, please contact our Product Support team directly at 800-637-1453.
Written by a customer while visiting broan-nutone.com
Customer Rating
4
Bad Switches
on August 19, 2023
Posted by: Clay27
Gender:Male
Like the unit but both switches were bad out of the box. Now I have to take it back out and get it replaced or repaired.
I would recommend this to a friend!
Response from broan-nutone.comBy Broan-Nutone, August 21, 2023
Hi Clay27, Thank you for your review of the PM400SS. We are sorry to hear there is an issue with this unit. Please call our product expert team at 800-637-1453 so we can try to assist you with this issue.
Written by a customer while visiting broan-nutone.com
Customer Rating
5
Very sleek
on June 16, 2023
Posted by: Dylansdad82
from El dorado
Gender:Male
[This review was collected as part of a promotion.] Thank you for the opportunity to test. This product is very sleek. Very easy to install an overall. Just a great look and great addition to my kitchen I would definitely recommend products from this company to friends and family. Thanks again.
I would recommend this to a friend!
Written by a customer while visiting broan-nutone.com