Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Average customer rating
4.5
(801 Reviews)
Rating breakdown 801 reviews
5 Stars
567
4 Stars
165
3 Stars
28
2 Stars
5
1 Star
36
92%of customers recommend this product.
(
343 out of
372)
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Customer Rating
1
do not buy
on July 4, 2018
Posted by: disappointedinbrooklyn
from new york, ny
this didn’t even last two summers before it broke. Pathetic. The control panel suddenly froze and the only way to turn it on and off was to unplug it and never change the setting. Didn’t have time to investigate getting it repaired since it is the middle of a deadly heat wave and had to replace immediately
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, July 9, 2018
Hi, disappointedinbrooklyn.
Thank you for your feedback and rating.
I feel awful to hear about your experience with our 12,000 BTU Window-Mounted Room Air Conditioner.
I understand the urgency in replacing during this unusually hot summer month, however, please reach out to us whenever your unit is not performing as designed; some of our models typically come with a 2-5 year seal system warranty.
We can be reached at 888 203 1389 and open Monday through Friday from 8am-8pm EST/Saturday from 9am-6pm EST.
- Kind Regards, Derrick
Thank you for your feedback and rating.
I feel awful to hear about your experience with our 12,000 BTU Window-Mounted Room Air Conditioner.
I understand the urgency in replacing during this unusually hot summer month, however, please reach out to us whenever your unit is not performing as designed; some of our models typically come with a 2-5 year seal system warranty.
We can be reached at 888 203 1389 and open Monday through Friday from 8am-8pm EST/Saturday from 9am-6pm EST.
- Kind Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on July 4, 2018
Posted by: Dgasp
I have another Frigidaire AC in our bedroom that works great so we got a bigger version for downstairs. After getting it set up it didn't get cold. It blew out cool air but not cold. We returned it and got another one thinking the first was a dud.. nope. Second one out of the box doesn't work. No matter what setting or temperature it was on it didn't get any colder.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 9, 2018
Hi Dgasp. Thank you for taking the time to provide feedback on your purchase. We deeply regret the experience you have endured during this time, with both air conditioners. If needed, please contact our customer service team by calling 1-888-203-1389 Mon-Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
GOOD VALUE
on July 3, 2018
Posted by: LTUNA03
from NEW JERSEY
[This review was collected as part of a promotion.] LIVE IN AN APARTMENT, UNIT IS ABLE TO COOL 2 LARGE ROOMS LOVE THE ENERGY SAVER MODE
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
DO NOT BUY
on July 3, 2018
Posted by: RANMAN
from MOODY, ALABAMA
I BOUGHT YHIS UNIT A YEAR AGO AND NOW NONE OF THE BUTTONS ON THE FRONT WILL REPOND.I HAVE MISPLACED THE REMOTE.IT LOOKS LIKE UNLESS I FINE OR BUY A NEW REMOTE I AM STUCK WITH WHAT EVER SETTING IT HAS. I HAVE TO UNPLUG IT TO TURN IT OFF.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, July 5, 2018
I'm terribly sorry to hear about the buttons on your A/C, RANMAN. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dead out of the Box
on July 2, 2018
Posted by: harryd1955
from Upper Darby PA
This is the second of these models I purchased. It did not work out of the box. Powers on, fan on, compressor on but no cold air. This one was replacing a previous purchase of the same model that was also dead out of the box. Frigidaire did offer to refund the first one so we ordered a replacement but it had the same problem. It doesn't work.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, July 6, 2018
Hi, harryd1955.
I appreciate you taking the time to make us aware of recent experience. I can understand your frustration and the inconvenience this poses.
We value our consumers and never condone service that is a substandard performance with one of our authorized dealers. I will gladly forward this information on to our leadership team, for further investigation about the two units you received.
I know no amount of words can change your views and experience at this time. I wish I could erase your experiences, however, I can work hard to improve your future exposure to our brand and products based on your experience.
Please contact us directly with any further questions via phone at 888 203 1389 or email at socialcare@frigidaire.com. Our Customer Care phone line is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
I appreciate you taking the time to make us aware of recent experience. I can understand your frustration and the inconvenience this poses.
We value our consumers and never condone service that is a substandard performance with one of our authorized dealers. I will gladly forward this information on to our leadership team, for further investigation about the two units you received.
I know no amount of words can change your views and experience at this time. I wish I could erase your experiences, however, I can work hard to improve your future exposure to our brand and products based on your experience.
Please contact us directly with any further questions via phone at 888 203 1389 or email at socialcare@frigidaire.com. Our Customer Care phone line is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Doing the job of a 15,000 btu unit.
on June 28, 2018
Posted by: Outerlimits
from MA
[This review was collected as part of a promotion.] I have a 912-ish square foot 2 bedroom ranch. In 6-2017 I purchased this for the primary purpose of conditioning the living room and kitchen aprox 510 sq ft. The unit is installed in the kitchen and even on a 90+ degree day it keeps the kitchen and living room comfortable and the rest of the house is tolerable. Even under these conditions the unit would still cycle and not run continuous. I use all Frigidaire air conditioners and the 6,000 btu in the bedroom takes up the slack . The unit might be a little loud but that is why they are called window shakers, and I find the volume quite acceptable. The remote sensing feature is great, it allows me to have the remote in the living room pointed at the unit to insure that I achieve my desired temperature in that space. This year I purchased the 2018 12,000 btu model FFRE1233U1 to replace this in the house. I have moved this unit (FFRE1233S1) to a room above my garage aprox 576 sq ft. to replace an older Frigidaire 8,000 btu unit that I have moved to my bedroom. In this open space it is performing excellent, perhaps running a little long to initially cool the space, but by the book it is undersized so that is expected and much better than the 8,000 btu unit I had. Two reasons that I choose the 12,000 btu rather than a larger 15,000 btu which would be better for my applications...
First; The amp draw would put the circuit close the breaker limit.
Second; I set the requirement of weight that I have to be able to install/remove and carry up and down stairs alone. The 15,000 btu unit weighs in over 110 lbs and the 12,000 is around 75.
If this lasts me as long as my 6 and 8,000 btu units which are 6 years old and still running strong I will be very happy.
First; The amp draw would put the circuit close the breaker limit.
Second; I set the requirement of weight that I have to be able to install/remove and carry up and down stairs alone. The 15,000 btu unit weighs in over 110 lbs and the 12,000 is around 75.
If this lasts me as long as my 6 and 8,000 btu units which are 6 years old and still running strong I will be very happy.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit at a great price.
on June 27, 2018
Posted by: Arby69
from Maryville, Tn
[This review was collected as part of a promotion.] This unit is better than expected. Cooling a 800 SQ foot room.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good ac
on June 25, 2018
Posted by: Dksull
from Harrisville, NY
[This review was collected as part of a promotion.] Good AC is fairly quiet cools room nicely it has a good look and is quiet
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com