Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Average customer rating
4.5
(801 Reviews)
Rating breakdown 801 reviews
5 Stars
567
4 Stars
165
3 Stars
28
2 Stars
5
1 Star
36
92%of customers recommend this product.
(
343 out of
372)
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Customer Rating
4
Yes, great features..econo etc.
on July 29, 2019
Posted by: Motomaryoh my
[This review was collected as part of a promotion.] This is our second one of these our last one we had for 7years. We would take it out of the window each winter. This last winter it mildew in it that we could not get at. Husband can't be around mildew. We gave it to a friend who could clean it good enough for him.
We like this one and it cools most of our small house.
We like this one and it cools most of our small house.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cools GREAT
on July 28, 2019
Posted by: Nelliejo
[This review was collected as part of a promotion.] I bought a new ac and it works great. Cools the living room and kitchen area.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Air is super cold
on July 26, 2019
Posted by: Lileee
[This review was collected as part of a promotion.] Even thou my AC control panel is not working when it did turn on my room was like a freezer !!! I bought this unit 2 yrs ago and i call Frigidaire and they told me that they will send me a brand new one to the house . So not so bad after all.. Very satisfied
Written by a customer while visiting frigidaire.com
Customer Rating
5
works great
on July 25, 2019
Posted by: simon591
[This review was collected as part of a promotion.] I got this unit as a fathers day gift 2019,IT's a big unit, very powerful and very capable of cooling a 600 square feet room easily.Most people talk of a unit being Quiet,OK this unit compressor is very Quiet for such a big powerfull unit,But you can clearly hear the fan blowing the output air.You could still hold a conversation near the unit.I highly recomend this unit.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Failed in the 4th year.
on July 17, 2019
Posted by: smaruokany
from New York NY
Bought this new in summer ‘16. Worked great for three summers. Now in the 4th year it keeps blowing warm air. I clean the front filter at least once a week. It needs to be more durable.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , July 19, 2019
Hi, Smaruokany! We thank you for taking the time out to share your feedback with us and bringing your concerns to our attention. Some tips that can help alleviate your matter is to ensure that the front of unit is not blocked by drapes, blinds, furniture, etc. Any blockages can restrict air distribution.
If the tip above does not resolve your concerns, feel free to reach out to us directly at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
If the tip above does not resolve your concerns, feel free to reach out to us directly at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
DISAPPOINTED
on July 7, 2019
Posted by: Jayoc
from New Jersey
This is my 2nd season with this unit. I take it out of the window and store it in my garage in the off season. From day one it did not keep my room at the temp I set it at. Now it has condensation in the temp screen and the buttons do not respond also it will not respond to the remote...... soooooo it is stuck on one temp and i have to unplug it to turn it off!
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 10, 2019
Hello, Jayoc.
We apologize for your experience. We would like to see what options we have available. Please be on the lookout for an email for additional information. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
We apologize for your experience. We would like to see what options we have available. Please be on the lookout for an email for additional information. Should you need immediate assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
very good cooling
on July 7, 2019
Posted by: snoop19
from adams, ma.
[This review was collected as part of a promotion.] I bought this 2 months ago and just started using it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
stuck on 70 degrees does not respond to remote
on July 4, 2019
Posted by: steve 57
from PENNSLYVANIA
i bought this air conditioner 2 years a go it started giving me problem after about 2 months later i live in PA. i covered it for the winter. i uncovered it June of this year it ran good for around 3 weeks now its stuck on 70 degrees again
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 10, 2019
Hello Steve 57. Thank you for your quick feedback. Your air conditioner is covered by a 2nd-5th year warranty on the sealed system. Please be on the lookout for an email correspondence from our team regarding a resolution. We do apologize for any inconvenience you have incurred with these concerns. If needed, our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com