Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Average customer rating
4.5
(801 Reviews)
Rating breakdown 801 reviews
5 Stars
567
4 Stars
165
3 Stars
28
2 Stars
5
1 Star
36
92%of customers recommend this product.
(
343 out of
372)
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Customer Rating
5
Keeps us nice and cool!
on August 19, 2019
Posted by: Connie72
[This review was collected as part of a promotion.] I bought this at the beginning of summer. Actually I purchased two. They keep my whole house nice and cool. We have had some really hot days.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features
on August 17, 2019
Posted by: Andris
[This review was collected as part of a promotion.] We bought this air conditioner about 3 months ago. We love it. It keeps our house nice and cool. Really like the temperature sensing on it. Glad we got it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this window air conditioner.
on August 17, 2019
Posted by: Uniangel
[This review was collected as part of a promotion.] This is my 3rd window ac like this and I love it. It’s cooling a 550 sq ft area with no problem. The remote sensor is great - it helps be sure the room stays the perfect temperature. I would not hesitate to recommend this window air conditioner.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good unit but needs attention to the electronics
on August 15, 2019
Posted by: Brosie
[This review was collected as part of a promotion.] Great unit besides the control module shorted out do to moisture from the unit
Response from frigidaire.comBy Online Outreach Specialist, August 16, 2019
Oh no, Brosie! We hate to hear that you've had this experience with your A/C.
After further review of your account, we're happy to hear that Warranty was able to resolve your concerns. Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
After further review of your account, we're happy to hear that Warranty was able to resolve your concerns. Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
great features
on August 7, 2019
Posted by: eddies 1961
[This review was collected as part of a promotion.] Bought the unit about 2 months ago at Lowes Home Improvement, unit works well, but is extremely noisy.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, August 8, 2019
Hi, eddies 1961.
Thanks for stopping by with your feedback.
We are pleased to learn you are enjoying the performance of your new air conditioner! We are bummed out about the loud sounds you are experiencing.
We recommend checking your model’s installation guidelines to ensure your air conditioner is installed correctly. Typically, an incorrect install or poor wall/window construction may cause your unit to make loud sounds.
If the above suggestion proves ineffective, please contact us directly by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
Best Regards, Derrick
Thanks for stopping by with your feedback.
We are pleased to learn you are enjoying the performance of your new air conditioner! We are bummed out about the loud sounds you are experiencing.
We recommend checking your model’s installation guidelines to ensure your air conditioner is installed correctly. Typically, an incorrect install or poor wall/window construction may cause your unit to make loud sounds.
If the above suggestion proves ineffective, please contact us directly by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
It has great , features, just too loud
on August 7, 2019
Posted by: Cleverbetty
[This review was collected as part of a promotion.] I had a window air conditioner before in the same brand for 3 yrs and very happy with it , so since July I needed two bigger units and decided to buy the same brand , however I’m disappointed because they are extremely loud , and cools nicely for the first couple weeks and not not as good so I will be calling as I have insurance on both.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 9, 2019
Hi, Cleverbetty!
We are sorry to hear of your experience! In researching, we were able to offer a resolution for you when you contacted us by phone. If you have any further concerns, please feel free to call us back at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We are sorry to hear of your experience! In researching, we were able to offer a resolution for you when you contacted us by phone. If you have any further concerns, please feel free to call us back at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Sound
on August 5, 2019
Posted by: Nikki2777
[This review was collected as part of a promotion.] Power of unit and eco modes are good. Unit runs loud.
Written by a customer while visiting frigidaire.com
Customer Rating
5
The Frigidaire 12,000 BTU
on August 2, 2019
Posted by: John 2019
[This review was collected as part of a promotion.] I purchased this 2 months ago and I am quite satisfied with its performance. It has done a great job cooling our whole first floor. I have set the temperature and it has done the rest keeping us cool. I would highly recommend this product.
Written by a customer while visiting frigidaire.com