Customer reviews from frigidaire.com
Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Average customer rating
4.5
(801 Reviews)
Rating breakdown 801 reviews
5 Stars
567
4 Stars
165
3 Stars
28
2 Stars
5
1 Star
36
92%of customers recommend this product.
(
343 out of
372)
Customer Reviews for Frigidaire - 550 Sq. Ft. 12,000 BTU Window Air Conditioner - White
Customer Rating
4
Efficient cooling
on October 10, 2019
Posted by: Heather42
[This review was collected as part of a promotion.] We bought this unit to replace an older unit that was leaking and no longer cooling. We shopped around looking for a quiet and efficient replacement and this unit fits the bill. It works well and is quiet enough that we can still watch TV at a comfortable volume.
Written by a customer while visiting frigidaire.com
Customer Rating
5
great unit
on September 28, 2019
Posted by: JHOFF
[This review was collected as part of a promotion.] unit fits in older home size windows each window is a different oddball size anyways.this compact unit works great among its useful features is a remote that acts as a thermostat .set to temp you want room then place remote as far as possible unit will run till it reaches desired temp .also i like that it will allow a fresh air mix and also can be used to exhaust stale air .It was easy to install and came with everything you could need .no making covers from cardboard and duct tape .2 thumbs up very satisfied
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible.
on September 10, 2019
Posted by: JWigfield
[This review was collected as part of a promotion.] Arrived drained of all coolant. Has been a huge hassle to dispose of.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, September 12, 2019
Hi, JWigfield.
Thanks for making us aware of your recent experience.
I’m bummed out to learn about the matter with your air conditioner.
In researching the details you provided, I see you are in the process of exchanging your unit. Typically, when exchanging or replacing your unit through your retailer/dealer, they will advise on how to properly dispose of your unit.
Should you need further assistance, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Thanks for making us aware of your recent experience.
I’m bummed out to learn about the matter with your air conditioner.
In researching the details you provided, I see you are in the process of exchanging your unit. Typically, when exchanging or replacing your unit through your retailer/dealer, they will advise on how to properly dispose of your unit.
Should you need further assistance, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Arrived and was not cooling at all
on September 7, 2019
Posted by: asorol
This is cheap made. Why is it all made from plastic and foam.
Response from frigidaire.comBy Online Outreach Specialist, September 10, 2019
Hey, asorol! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need additional assistance, please reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you need additional assistance, please reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cools nicely
on September 4, 2019
Posted by: Moon rider
[This review was collected as part of a promotion.] Owned several other winsow unit acs from frigidaire.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Keeps room 12x 24 ft. cold on 72 deg. and low fan
on August 29, 2019
Posted by: Peake27
[This review was collected as part of a promotion.] Have a large den not insulated and this keeps it cold. I'm a happy customer!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great AC for a 12000 BTU
on August 27, 2019
Posted by: Joemcm
[This review was collected as part of a promotion.] I bought 2 of them because I do not have central AC and I have a 2nd and 3rd Floor that can get up to 90+ of a hot day. With these 2 AC I can watch the thermostat on the AC remote drop the temperature fairly quickly and cool the floors off. What a life saver on hot days.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Features!
on August 21, 2019
Posted by: Chris1776
[This review was collected as part of a promotion.] I bought it a month or so ago and so happy I did so!
Written by a customer while visiting frigidaire.com