Customer reviews from tcl.com
TCL - 55" Class QM7K Series 4K UHD HDR QD Mini LED Smart TV with Google TV (2025)
Average customer rating
3.9
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
4
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
0
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for TCL - 55" Class QM7K Series 4K UHD HDR QD Mini LED Smart TV with Google TV (2025)
Customer Rating
5
TCL QM7K Series: Advanced Halo Control System and
on March 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Audioholics.com took a look at the new QM7K series today. TCL continues to push the boundaries of television technology. By integrating the Halo Control System, enhanced QD-Mini LED backlighting, and premium Audio by Bang & Olufsen, TCL is offering consumers a versatile and high-performance TV lineup that delivers both exceptional picture quality and immersive sound.
Read our full review at https://www.audioholics.com/hdtv-reviews/tcl-qm7k
Response from tcl.comBy Alison TCL Customer Support, March 20, 2025
Hi Tony,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
I love my new TCL 55 QM7k TV. Great value
on March 19, 2025
Posted by: Lycan
from Mississippi
[This review was collected as part of a promotion.] I bought this TV on 3/11/25, and I love it. Great picture quality, I am waiting for future updates to help make it even better! I think it is a great value for the money. I would buy it again. I am sold on TCL TVs.
I would recommend this to a friend!
Response from tcl.comBy Alison TCL Customer Support, March 20, 2025
Hi Lycan,
We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV!
Thank you,
TCL Customer Support
We appreciate you posting your thoughtful review. We hope that your new TCL TV helps you immerse yourself in whatever content you choose to watch or play! Please enjoy your TV!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
on April 7, 2025
Posted by: ‘’’’
from Walls, MS
[This review was collected as part of a promotion.] The QM7K is a must buy! Also Nick from the support team is excellent!!!
I would recommend this to a friend!
Response from tcl.comBy Alison TCL Customer Support, April 8, 2025
Hi ‘’’’,
We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family!
Thank you,
TCL Customer Support
We appreciate your thoughtful feedback. Please enjoy the great size and quality of this TV. Thank you for choosing TCL to be part of your family!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Outstanding Picture and Sound!
on April 8, 2025
Posted by: Robert72
from Dover, Pennsylvania
[This review was collected as part of a promotion.] Beautiful picture and the sound is incredible. The subwoofers really make a difference. I'm looking forward to further updates to address some small issues. Overall a Beautiful television.
I would recommend this to a friend!
Response from tcl.comBy Alison TCL Customer Support, April 8, 2025
Hi Robert72,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Disappointed in new features
on April 4, 2025
Posted by: Jamoon
from Maine
[This review was collected as part of a promotion.] I bought this tv about a month ago and have noticed issues with my refresh rate during movies and TV shows. Along with some brightness issues occurring on my TV. Making it hard to watch.
No, I would not recommend this to a friend.
Response from tcl.comBy Alison TCL Customer Support, April 7, 2025
Hi Jamoon,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
2
Good picture. Bad sound
on March 19, 2025
Posted by: Latti
from Claremore, Ok
[This review was collected as part of a promotion.] The picture quality is great. Volume below 40 is almost inaudible and above 40, the tv rattles if there are any low frequency sounds.
Response from tcl.comBy Alison TCL Customer Support, March 20, 2025
Hi Latti,
Thank you for your feedback regarding the volume level. This product features an advanced Bang & Olufsen audio system, designed to faithfully reproduce original sound quality and preserve every detail as intended by the creator. To enhance your experience, the default volume is set to 40, but feel free to adjust it to your preference. We understand that this may be different from other devices you have used but are confident you’ll enjoy the exceptional sound quality as provided by Bang & Olufsen. If you need any further assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for your feedback regarding the volume level. This product features an advanced Bang & Olufsen audio system, designed to faithfully reproduce original sound quality and preserve every detail as intended by the creator. To enhance your experience, the default volume is set to 40, but feel free to adjust it to your preference. We understand that this may be different from other devices you have used but are confident you’ll enjoy the exceptional sound quality as provided by Bang & Olufsen. If you need any further assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Fantastic... except for streaming sports
on April 17, 2025
Posted by: DavidL
from Milford, NH
[This review was collected as part of a promotion.] I've had this 65 inch QM7K TV for a few weeks and it is a beautiful TV.... Unless your streaming live sports. then its not so beautiful. It really is a great TV i think most people would love but for some reason Baseballs and golf balls (haven't had any live football yet) leaves a trail as the balls are traveling. For reference my Sony A90L TV did not have this issue. I fear this may be a processor issue. Hopefully I'm wrong and an update can fix it. I will update to 5 stars if this is correctable via update!!
I would recommend this to a friend!
Response from tcl.comBy Alison TCL Customer Support, April 17, 2025
Hi DavidL,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
3
Where is the detailed user manual? Not in box!
on May 26, 2025
Posted by: Russ1
75" version bought this week Memorial Day sales....alll is good so far, but WHERE CAN WE FIND the detailed MANUAL?!! Not visible anywhere I've looked,.
Response from tcl.comBy Alison TCL Customer Support, May 27, 2025
Hi Russ1,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com