Customer reviews from cuisinart.com
Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Average customer rating
3.7
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
150
4 Stars
107
3 Stars
46
2 Stars
43
1 Star
42
69%of customers recommend this product.
(
202 out of
291)
Customer Reviews for Cuisinart - Burr Grind & Brew 10-Cup Coffeemaker - Stainless Steel
Posted by: Clarkema
from Arlington Heights, IL
Gender:Female
Verified Purchase:Yes
sorry to say this coffee maker has several flaws. 1. spills out when pouring. 2. not really that hot after brewing. 3. the basket for grinds is too small for 10 cups, it overflows. 4. there is no mechanism to stop brewing if pot is not there. After trying to use for a few weeks, I’m getting rid of
it!
it!
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, June 25, 2024
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Customer Rating
1
Spills, spills, and more spills
on May 13, 2025
Posted by: REK04
Gender:Male
The carafe for this machine is terrible. love thermal carafes for coffee. However, the pouring feature of this carafe is awful. When pouring from this carafe, coffee spills out regularly. Don’t pour it over important papers or clothing. Pour it over something you can wipe it up because more often than not, it's going to spill. This is especially true for the last little bit of coffee in the carafe. You have to turn the thing upside down to get all the coffee to pour out. This also causes a spill. The carafe is poorly designed. It is hard to imagine why such an impressive machine was put on the market with such a poorly designed carafe.
Most disappointing, when I contacted Cuisinart and shared my feedback, I was brushed aside. I was told that if I didn't like it, I could try returning it to the store where I bought it. How about listening to your customers and designing a better product? If I had it to do over again, I would choose a different brand. I will not buy another Cuisinart machine until they produce a better product.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, July 3, 2025
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Written by a customer while visiting cuisinart.com
Posted by: Yorkie96
from Cincinnati Ohio
Gender:Female
Verified Purchase:Yes
Purchased Dec 31 and returned 2 weeks later: didn’t make or keep coffee hot, couldn’t adjust the grinding to our preference, carafe didn’t pour well. Instead bought Cuisinart DCC-3200 PerfectTemp 14 cup programmable Coffeemaker. We figured it was better to grind our own coffee and have a really good hot cup instead of expecting the maker to do it all!
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Dave MM
Gender:Male
Verified Purchase:Yes
Coffee pot leaks and pour spout does not work well. Terrible design. I bought three for home and office and they won’t take them back.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: J Smith17
Verified Purchase:Yes
The grinder stopped working about a month after purchase.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, Customer Service, July 18, 2022
We apologize for the inconvenience. Please email MarketingCommunications@cuisinart.com so we can better assist you.
Written by a customer while visiting cuisinart.com
Posted by: Stanton
from Webster, NY
Gender:Female
Verified Purchase:Yes
It’s great some days. Other days it’s a mess. It is super convenient but the design has many flaws. Some days the pot has coffee grounds all over and inside. Some days the pot pours great and other days it spills everywhere. The water container holds much more water than the pot can handle so if you over pour it spills out while brewing and if you set it to do a few cups but the water is full it will use all of the water no matter what. I would have returned this but haven’t had the time to research another or pack it all back up. Ugh I would not recommend it.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, Customer Service, July 18, 2022
We apologize for the inconvenience. Please email MarketingCommunications@cuisinart.com so we can better assist you.
Written by a customer while visiting cuisinart.com
Posted by: Tomob
from Ca
Gender:Male
Verified Purchase:Yes
The machine makes a good cup of coffee, however there are a number of drawbacks. After a short period of time the strength selector switch no longer appeared on the screen. Also pouring a cup of coffee is a real feat, the coffee pours all over the place and makes a giant mess, so if you enjoy a good cup of coffee and don’t mind making a tremendous mess and having the electronics fail, then you found yourself a great coffee maker.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, Customer Service, August 1, 2022
We apologize for the inconvenience. Please email MarketingCommunications@cuisinart.com so we can better assist you.
Written by a customer while visiting cuisinart.com
Posted by: CTony
Verified Purchase:Yes
THE POT LEAKS WHEN YOU POUR IT! This is something that seems like a design flaw that needs to be fixed.
Written by a customer while visiting cuisinart.com