Customer reviews from lg.com
LG - 5.8 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 20K Burner - Stainless Steel
Average customer rating
4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
41
4 Stars
11
3 Stars
7
2 Stars
5
1 Star
7
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for LG - 5.8 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 20K Burner - Stainless Steel
Posted by: Stevo48
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this slide-in for about 2 months. I do a lot of baking and upscale cooking. The range is far better than anything I have owned in the past. Temperatures are spot-on, control easy and intuitive. Appearance is quite nice as well as ease of maintenance. The prompts/notifications are efficient and handy. I would seriously reccmd this unit to any that are considering a range replacement.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rich017
Verified Purchase:Yes
Bought this range a few months ago and have already had the same igniter go out twice. Went with LG to match the existing appliances in my new house, but I’m already contemplating switching everything out.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 18, 2024
Hey Rich, let's get things lit back up with your LG Range. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We want to support you the best we can. ~TammyJo
Written by a customer while visiting lg.com
Posted by: kelseyh
from Camarillo, CA
Verified Purchase:Yes
Cons:
- Child lock does not turn off burners or lock oven door
- Stove top grates and griddle have a very rough texture difficult to clean and prone to scratching
- There is no option to leave the oven light on indefinitely
- Touchpad buttons are often difficult to push and do not respond on first try
- Knobs are easily turned causing you to accidentally turn change oven setting while cooking and lose your settings
Pros:
- Oven cooks well and maintains heat
- Air fryer and basket work well
- Burners are very powerful
- Smart oven features can be helpful like phone notification when preheating is finished and connecting to fan range to automatically turn on when the burner is started
- Child lock does not turn off burners or lock oven door
- Stove top grates and griddle have a very rough texture difficult to clean and prone to scratching
- There is no option to leave the oven light on indefinitely
- Touchpad buttons are often difficult to push and do not respond on first try
- Knobs are easily turned causing you to accidentally turn change oven setting while cooking and lose your settings
Pros:
- Oven cooks well and maintains heat
- Air fryer and basket work well
- Burners are very powerful
- Smart oven features can be helpful like phone notification when preheating is finished and connecting to fan range to automatically turn on when the burner is started
Pros: Performance
Quality
3
Features
3
Value
4
Response from lg.comBy LG, June 11, 2024
Hi there. Thank you for sharing your experience with the LSGL5833F range. We understand your concerns regarding the child lock, stove top grates, touchpad buttons, and knobs. For the touchpad issue, try ensuring it’s clean and dry before use, and press firmly. As for the knobs, consider using knob covers for added safety. We’re glad to hear that you appreciate the oven's cooking performance, air fryer feature, and smart oven functionalities.
For the supported link on this: https://www.lg.com/levant_en/support/product-help/CT2015803020153229378822#:~:text=Press%20and%20hold%20down%20the,lock%20function%20will%20be%20set.
For further assistance, please send us a private message on Social Media @LGUSSupport. Your feedback helps us improve, and we appreciate your patience. —Renzo
For the supported link on this: https://www.lg.com/levant_en/support/product-help/CT2015803020153229378822#:~:text=Press%20and%20hold%20down%20the,lock%20function%20will%20be%20set.
For further assistance, please send us a private message on Social Media @LGUSSupport. Your feedback helps us improve, and we appreciate your patience. —Renzo
Written by a customer while visiting lg.com
Posted by: InsMike
from Fort Lauderdale Fl
Verified Purchase:Yes
Received product November 7th. I have had issues since day one. The oven was not holding temperature. I have had 5 visits from LG and this was the most difficult process to return an appliance I have ever had. DO NOT BUY LG
Quality
1
Features
1
Value
2
Response from lg.comBy LG, June 3, 2024
We understand that not meeting the expectations of a new LG cooking appliance can be disappointing. Thank you for bringing this to our attention. To look into this further for you and provide the best assistance, please contact us at @LGUSSupport through our social media channels. -Sammy
Written by a customer while visiting lg.com
Posted by: Bubba35405
from Tuscaloosa, AL
Verified Purchase:Yes
The range was installed a month ago and the right front burner quit lighting. I explained the problem and LG sent a repair person to fix, but he did not have the part to fix it, so I'm still waiting on the repair. The oven works fine for now.
Quality
1
Features
5
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 20, 2024
Hey there, we are glad to hear that the oven in your LG Range is working well for your needs. We would love the opportunity to chat more about your burners and ensure the technician gets things fixed up. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to chatting soon. ~TammyJo
Written by a customer while visiting lg.com
Posted by: Bubba35405
from Tuscaloosa, AL
Verified Purchase:Yes
I bought this a couple of months ago and after one month of use, one of the igniters in the stovetop failed to provide the spark. LG had to send two separate techs to my home to fix the problem as the first one did not carry the repair part. Other than the lack of quality control, the range works well.
Pros: ease of use
Quality
1
Features
4
Value
3
Response from lg.comBy true, LG Digital Care Team, April 9, 2024
Hello there! We understand that your experience did not meet your expectations. We are pleased to hear that your igniters have been replaced, and you can now continue to cook delicious dishes. If you require assistance in the future, please do not hesitate to reach out to us through private messaging on our social media account @LGUSSupport. We are always here to provide support. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
Stained burners and cooktop
on April 1, 2024
Posted by: LorDep
from Nj
Loved the look of this stove. Biggest let down is the black top. It becomes easily stained and stains don’t come off no matter what I try. The burners discolor quickly making my new stove look old. Tried soaking them and stains still there. Cooktop scratches easily from the grates no matter how careful I am. Would not recommend due to the fact if you want a new looking stove for years to come this isn’t the stove to buy! Very disappointed with this LG product
Quality
2
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, April 11, 2024
Hey there. We see that you need some help getting rid of some stains and preventing more damage to your stovetop. Let's try the steps in this article to get rid of tough stains and for some preventative care: http://spr.ly/6427wW7ml. Let us know how these steps work out for you, send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We're always here to help! ^ Diego
Written by a customer while visiting lg.com
Posted by: Elieri
from Corpus Christi, Texas
Verified Purchase:Yes
I bought this product about 2 months ago and was a great purchase.
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com