Customer reviews from lg.com
LG - 5.8 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 20K Burner - Stainless Steel
Average customer rating
4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
41
4 Stars
11
3 Stars
7
2 Stars
5
1 Star
7
100%of customers recommend this product.
(
6 out of
6)
Customer Reviews for LG - 5.8 Cu. Ft. Slide-In Gas True Convection Smart Range with EasyClean, Air Fry and UltraHeat 20K Burner - Stainless Steel
Posted by: Scott Texas
from Pearland Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] In 2022 we renovated our kitchen. The new LG slide in range replaced our old built in gas cooktop and electric oven. It has really improved the appearance and functionality of our kitchen.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: B 2 J
from Grand Haven,Mi
Verified Purchase:Yes
liking the new stove-learning to use! wish the oven racks were sturdier(seem flimsy to me)-also wish the control pamel had sone kind of light behind it-very hard to see.
Pros: Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Joel60124
from Elgin, IL
Verified Purchase:Yes
The oven cooks a lot more evenly than our previous stove. I love the style of the stove especially the blue inside. My biggest issue is with the grates and burners. The grates and burners look like they are 5 years old already. Very disappointed, unsure if I would recommend to anyone
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, January 11, 2023
Thank you for taking the time to communicate with LG about your experience with your LG range. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Gwen 12345
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this new range as part of kitchen remodel. We love it It cooks everything perfectly and looks stunning with new cabinets.
Pros: Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Strawberry01
from Carolina Puerto Rico
Verified Purchase:Yes
We received delivery in July
This is one of the most beautiful stoves we have ever owned
And that’s where it ends range top is a royal pain to clean
We have tried several products recommended by LG none are any better
Next the cast iron grates no matter how careful you are they will scratch the range top
The elastic time clock always runs at least 20 minutes behind time.The burner caps have discolored along with the knobs
One last thing look for something else
This is one of the most beautiful stoves we have ever owned
And that’s where it ends range top is a royal pain to clean
We have tried several products recommended by LG none are any better
Next the cast iron grates no matter how careful you are they will scratch the range top
The elastic time clock always runs at least 20 minutes behind time.The burner caps have discolored along with the knobs
One last thing look for something else
Pros: Quality
Quality
1
Features
4
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 22, 2023
Hi there, we understand you're not satisfied with the experience with your range and would like to learn more. So that we can make the necessary improvements to this model range: http://spr.ly/6420uflQA. We'd appreciate the submission as we rely on feedback such as yours to help improve the customer experience. Moreover, please use a small amount of stainless steel appliance cleaner along to clean the stainless steel surfaces. Warm water will make things easier to clean this type of surface. Feel free to reach out to our social media team for cleaning tips. Our handle is @LGUSSupport on social media. We'd be happy to help! ^Chris
Written by a customer while visiting lg.com
Posted by: I kane
from Seaford ny
Verified Purchase:Yes
The display for the range Timer and +|- is a very pale grey color and extremely difficult to see. It is not illuminated. Very poor design and not very inclusive for all sight abilities.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 21, 2023
Thanks so much for the chance to make things right. We’re disappointed to learn that your previous experience did not meet your expectations. Thanks for your openness, we will use your feedback as a tool to improve in areas where we've fallen short. If you need additional assistance with your unit don't hesitate to reach out to us. ~Tanisha
Written by a customer while visiting lg.com
Posted by: InsMike
from Fort Lauderdale Fl
Verified Purchase:Yes
Received product November 7th. I have had issues since day one. The oven was not holding temperature. I have had 5 visits from LG and this was the most difficult process to return an appliance I have ever had. DO NOT BUY LG
Quality
1
Features
1
Value
2
Response from lg.comBy LG, June 3, 2024
We understand that not meeting the expectations of a new LG cooking appliance can be disappointing. Thank you for bringing this to our attention. To look into this further for you and provide the best assistance, please contact us at @LGUSSupport through our social media channels. -Sammy
Written by a customer while visiting lg.com
Posted by: Bubba35405
from Tuscaloosa, AL
Verified Purchase:Yes
The range was installed a month ago and the right front burner quit lighting. I explained the problem and LG sent a repair person to fix, but he did not have the part to fix it, so I'm still waiting on the repair. The oven works fine for now.
Quality
1
Features
5
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 20, 2024
Hey there, we are glad to hear that the oven in your LG Range is working well for your needs. We would love the opportunity to chat more about your burners and ensure the technician gets things fixed up. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We look forward to chatting soon. ~TammyJo
Written by a customer while visiting lg.com