Customer reviews from frigidaire.ca
Frigidaire - Professional 36 in.Wide 5 Elements Built-In Electric Induction Cooktop - Stainless Steel
Average customer rating
3.8
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
5
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Frigidaire - Professional 36 in.Wide 5 Elements Built-In Electric Induction Cooktop - Stainless Steel
Customer Rating
5
Frigidaire 36” Induction Stove Cooktop
on July 8, 2026
Posted by: Tick
We had an older induction cooktop. This new model is outstanding. We love the size, the number of areas that we can use and how we are able control the temperature.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, July 13, 2026
Hi there. Thank you for sharing your feedback! We’re thrilled to hear that your new Frigidaire induction cooktop has exceeded your expectations. It’s great to know that you’re enjoying the spacious design, versatile cooking areas, and precise temperature control.
We appreciate you choosing Frigidaire and are glad your new cooktop has been a fantastic upgrade from your previous model. We hope it continues to make cooking easier and more enjoyable for years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you choosing Frigidaire and are glad your new cooktop has been a fantastic upgrade from your previous model. We hope it continues to make cooking easier and more enjoyable for years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Do not buy this cooktop
on June 30, 2026
Posted by: Tlee
I’ve had this cooktop for three years and right from the start it has thrown codes sporadically and stopped working and just beeps even after turning off the breaker and letting it reset it starts throwing the code again. We’ve even had to take our half cooked Easter dinner to my moms to finish cook Ng it when the cooktop wouldn’t work. I would not recommend this ‘professional’ cooktop. It’s been nothing but annoying and frustrating. Don’t buy this
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, July 6, 2026
Hi Tlee, thank you for sharing your feedback. We're sorry to hear about your experience with your PCCI3680AF cooktop. We understand how frustrating it is to have intermittent error codes and unexpected shutdowns, especially when they interrupt meal preparation.
As a few basic troubleshooting steps, please turn the cooktop off at the circuit breaker for several minutes before restoring power, make sure the cooktop surface and touch controls are clean and dry, remove any cookware from the surface while resetting the unit, and confirm that the cookware being used is induction-compatible and properly centered on the cooking zone. If the error codes continue after these steps, the unit may require further inspection.
Please connect with us via live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to review your concerns and assist with the next steps.
— Reed
As a few basic troubleshooting steps, please turn the cooktop off at the circuit breaker for several minutes before restoring power, make sure the cooktop surface and touch controls are clean and dry, remove any cookware from the surface while resetting the unit, and confirm that the cookware being used is induction-compatible and properly centered on the cooking zone. If the error codes continue after these steps, the unit may require further inspection.
Please connect with us via live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET. Our team will be happy to review your concerns and assist with the next steps.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Had to get it repaired because it stopped working 6 months after purchase
on June 11, 2026
Posted by: Enzo
The service call was under warranty and it was fixed very quickly at home
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, June 12, 2026
Hi Enzo,
Thank you for sharing your experience. We're pleased to hear that your warranty service call was handled promptly and that the issue was resolved quickly in your home.
If you ever need additional assistance, please feel free to reach out to us through live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET.
Thank you for choosing Frigidaire and for taking the time to provide your feedback.
— Reed
Thank you for sharing your experience. We're pleased to hear that your warranty service call was handled promptly and that the issue was resolved quickly in your home.
If you ever need additional assistance, please feel free to reach out to us through live chat at Frigidaire.ca or by phone at 1-800-265-8352, Monday through Friday, 8:30 a.m. – 8:00 p.m. ET.
Thank you for choosing Frigidaire and for taking the time to provide your feedback.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Fantastic, quiet, powerful, excellent cooktop
on June 9, 2026
Posted by: Rob90
This was one of the more cost effective options we were going to choose from and I'm happy we did, the quality is great, the cooktop is powerful, fast, and still has good heating control. It is a pleasure to use. We specifically wanted an option that had physical controls, although it takes up more space, it is just less error prove, and safer with kids. As long as it continues to work this well, I think we made an excellent choice.
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online Outreach Specialist, June 10, 2026
Hello, Valued Customer,
Thank you for your thoughtful 5-star review! We're delighted to hear that you're happy with your choice and that the cooktop is delivering the powerful, fast, and well-controlled performance you were looking for. It's great to know the physical controls provide the ease of use and peace of mind you wanted, especially for safety at home. We truly appreciate your feedback and thank you for choosing our product!
Should you have any questions or require assistance in the future, please feel free to reach out to us through Live Chat at Frigidaire.ca or by calling 1-800-265-3287, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to help.
Kind regards,
Christian
Thank you for your thoughtful 5-star review! We're delighted to hear that you're happy with your choice and that the cooktop is delivering the powerful, fast, and well-controlled performance you were looking for. It's great to know the physical controls provide the ease of use and peace of mind you wanted, especially for safety at home. We truly appreciate your feedback and thank you for choosing our product!
Should you have any questions or require assistance in the future, please feel free to reach out to us through Live Chat at Frigidaire.ca or by calling 1-800-265-3287, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. Our team will be glad to help.
Kind regards,
Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Good one
on April 10, 2026
Posted by: jhvk
It is a grest product and easy to maintain. Works awesome
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, April 10, 2026
Thank you for taking the time to share your experience with your 36" Induction Cooktop. We’re delighted to hear that you’re enjoying its performance and ease of maintenance. It’s always rewarding to know that our products are delivering the convenience and efficiency our customers expect.
Your feedback is greatly appreciated and will be shared with our team. Thank you for choosing Frigidaire for your home. If you have inquiries or assistance needed in the future, please don't hesitate to connect with us via phone call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Your feedback is greatly appreciated and will be shared with our team. Thank you for choosing Frigidaire for your home. If you have inquiries or assistance needed in the future, please don't hesitate to connect with us via phone call at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
5
This Induction cooktop is awesome
on March 3, 2026
Posted by: Gen16
First experience with induction and it is life changing. Saves so much time I love it
Response from frigidaire.caBy Angel, Online Outreach Specialist, March 5, 2026
Hi, Gen16! Thank you for choosing Frigidaire and for sharing your amazing first experience with induction cooking! We are thrilled to hear that your induction cooktop has been life-changing and has helped save you valuable time in the kitchen.
It’s wonderful to know that you are enjoying the performance and convenience of your induction cooktop, and we truly appreciate you taking the time to share your positive feedback.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday–Friday 8:30 am–8 pm EST, and we will be happy to help. -Angel
It’s wonderful to know that you are enjoying the performance and convenience of your induction cooktop, and we truly appreciate you taking the time to share your positive feedback.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday–Friday 8:30 am–8 pm EST, and we will be happy to help. -Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Didn't last 2 weeks
on December 27, 2025
Posted by: Grrr
Bought this cooktop as a replacement for our Electrolux which had a large countertop cut out limiting our replacement options. Worked from December 13th to December 23rd. Cooktop has power, lights on the knobs but will not turn on. In the 10 days I used it I noticed uneven cooking. It looks nice and I like the physical knobs but other than that I am not impressed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, December 29, 2025
Hi there. We’re very sorry to hear about the issues you’ve experienced with your cooktop. This is not the experience we want for our customers. Please contact Frigidaire Customer Support at 800-265-8352, available Monday to Friday from 8:30 AM to 8:00 PM ET, or via live chat online at https://www.frigidaire.ca, so we can troubleshoot your unit, address the uneven cooking, and determine the best solution to get your cooktop working properly.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Very stylish!
on December 25, 2025
Posted by: Trevor Z
I've had this for a couple weeks now and works great. The induction function is amazing a boils water in under 2 minutes!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca