Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - White
Average customer rating
4.4
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
123
4 Stars
32
3 Stars
15
2 Stars
3
1 Star
10
86%of customers recommend this product.
(
88 out of
102)
Customer Reviews for Whirlpool - 36 in. Wide 31 cu. ft. French Door Bottom Freezer Refrigerator with More space with Family-Sized Capacity - White
Customer Rating
1
TERRIBLE - DO NOT BUY
on December 23, 2025
Posted by: Melody
from Westminster, MD
Fridge doors don't close by themselves! They stay partially open when not physically pushed very hard. Unacceptable.
-Tiny bits of plastic everywhere that is impossible to get off.
-Interior shelving "metal" scrapes off VERY easily. Ends of shelving looks like crap after only a few months.
-Interior shelving doesn't allow you to slide items across due to large hinges in the middle. Junk design.
-Tiny bits of plastic everywhere that is impossible to get off.
-Interior shelving "metal" scrapes off VERY easily. Ends of shelving looks like crap after only a few months.
-Interior shelving doesn't allow you to slide items across due to large hinges in the middle. Junk design.
DO NOT BUY.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 885787
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features-More Room!
on December 23, 2025
Posted by: lms2025
from Norfolk NE
[This review was collected as part of a promotion.] Our refrigerator had quit, unable to be fixed, so we were looking for the same type of refrigerator. Honestly, we overlooked this model to begin with because there was no ice or water in the door. However, on closer inspection, there is water, and we LOVED the idea of having large capacity ice in the freezer. We have LOTS more room in our refrigerator because shelf space is not taken up by the ice maker. We are loving it. This model fits us much better than our old refrigerator.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Plenty of space
on December 22, 2025
Posted by: GN62
[This review was collected as part of a promotion.] Had it for a couple of weeks,not a big fan of the water dispenser inside the fridge and don't like the fact that both doors have to be completely open to pull out the deli drawer
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great so far!
on December 21, 2025
Posted by: Greg C
from Columbus OH
[This review was collected as part of a promotion.] Huge family sized refrigerator at a great price. We purchased this about a month ago to replace a 20 year old side by side that never seemed to have enough space. Problem solved! This model has plenty of space, which is put to good use with thoughtfully designed shelving and bins. Everything is visible and easy to reach without shuffling the contents searching for a tub of sour cream. We chose the internal water dispenser and ice maker because we value the extra space and clean layout over "through the door" water and ice, which always seem more prone to failure after a few years.
One caveat with the French doors: make sure you have enough kitchen space to swing the doors wide open. There is a full-width drawer that will not pull out if you don't open the doors all the way. Whirlpool calls this out in the product description, so read and measure before you buy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on December 20, 2025
Posted by: Raymo
[This review was collected as part of a promotion.] Love the way you open both doors and you can see everything!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Baraboo, WI
on December 18, 2025
Posted by: Tommy
[This review was collected as part of a promotion.] The refrigerator is working great and we're enjoying the size of the unit!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible service
on December 18, 2025
Posted by: Julie8
from Newfoundland
(This review was collected as part of a promotion.) Terrible service , I’ve purchased my refrigerator in September The ice machine has not worked since Purchased it, I’m having an awful experience dealing with the warranty. It is now December 18 and one has came to fix my ice Machine , I’ve spent countless hours on the phone and I’m getting nothing but a run around ..
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 23, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with your name, phone number, model and serial number, and full address, including postal code? Please include review ID #881640, so we can look into what happened. Thank you. -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
3
Broken Ice Maker
on December 17, 2025
Posted by: Mozie
[This review was collected as part of a promotion.] The ice maker is non functioning from the first day of purchase, so that is very disappointing. Still under warranty, but hopefully not a sign of things to come. The refrigerator is spacious and cold. Check the size since I did not realize this refrigerator is deeper than the one I replaced, so it sticks out a little further. That said, it is 31 cubic feet, so there is a ton of space. If you use the wide drawer for drinks, there are no ridges to keep them in place, so they roll back and fourth as you pull out the drawer. The interior water dispenser seems slower to fill than a door dispenser, so it is a little annoying but tolerable. The doors are also difficult to close. We have accidentally left the door slightly open numerous times.
Written by a customer while visiting whirlpool.com