Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - White
Average customer rating
4
(399 Reviews)
Rating breakdown 399 reviews
5 Stars
172
4 Stars
132
3 Stars
45
2 Stars
23
1 Star
27
74%of customers recommend this product.
(
146 out of
197)
Customer Reviews for Whirlpool - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - White
Customer Rating
5
Perfect Performance
on September 22, 2025
Posted by: Johnnie
(This review was collected as part of a promotion.) The new Whirlpool fridge performs exactly as advertised.
Written by a customer while visiting whirlpool.com
Customer Rating
5
New fridge
on September 22, 2025
Posted by: HBFJr
[This review was collected as part of a promotion.] Excellent product! Plenty of storage, especially in the door shelves. Replaced another brand that was not quite as good.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good purchase
on September 22, 2025
Posted by: Clalis
[This review was collected as part of a promotion.] Looks beautiful. Lighting inside is bright and illuminates the whole fridge beautifully.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cold frig!
on September 21, 2025
Posted by: jrchat
[This review was collected as part of a promotion.] I bought this refrigerator 2 months ago and it is working great.
Written by a customer while visiting whirlpool.com
Customer Rating
1
VERY noisy - WP says "working as designed"
on September 21, 2025
Posted by: car1
from Sarasota, FL
[This review was collected as part of a promotion.] The fridge is 1 month old. It does maintain appropriate temps in fridge and freezer, makes ice and dispenses cold water. However, it runs almost constantly and the compressor makes a very loud whining noise. Also, solid and liquid foods on placed freezer side of the top two shelves actually freeze. A Whirlpool tech was sent to check it. He said newer fridges run a long time and make more noise than those made several years ago, but ours is worst he's heard, and that food should not be freezing in the fridge. He sent a report and audio recording to Whirlpool master tech who asserts it's working as designed. I consider that response unsatisfactory. I had to call to find the resolution. WP did not contact me as I was promised. That's also poor. I'm unhappy with both the fridge and with the company.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 23, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 803941.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 803941.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Icemaker-less
on September 21, 2025
Posted by: WLB331
[This review was collected as part of a promotion.] The Frig. is ok. However, you need to read the ice maker instructions real close. We had a lot of problems getting it to make ice. If you have low water pressure and an Osmosis Filter System, do two things: 1. Make sure your Filter System is serviced and working properly. 2. Remove the refractor water filter.
Written by a customer while visiting whirlpool.com
Customer Rating
1
3 problems with this frig
on September 19, 2025
Posted by: MKS1
[This review was collected as part of a promotion.] 1. Bought this 2 weeks ago and ice maker still takes 30 hours to fill bin. Broken.
2. Extremely noisy refrigerator. Running almost constantly with much noise. Had this same refrigerator before and was quiet.
3. Ice cubes way too small. Past frig was normal size cubes. Design error in this one.for sure.
2. Extremely noisy refrigerator. Running almost constantly with much noise. Had this same refrigerator before and was quiet.
3. Ice cubes way too small. Past frig was normal size cubes. Design error in this one.for sure.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 22, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 801601.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 801601.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
THIS. IS. LOUD. Buyer Beware.
on September 19, 2025
Posted by: CP1022
Future buyers, please STOP and READ this review. Pay careful attention to reviewers who are saying this unit is loud, because it is. I live in an older home and am to some degree used to noisy devices (we have a window unit A/C), but we got this fridge to replace an old but serviceable one (the door wasn't closing properly), and I kind of prefer the old one. Yes, it sleek and looks nice on the outside, but the sound would have been a non-negotiable for me had I heard the unit functioning on the floor.
I called Whirlpool about it and of course was told this is the normal operating sound. If you want to know what that sound is, it's like a quiet (used loosely) lawn mower or a constant hum from an A/C. It turned off at some point yesterday only to begin humming again this morning. If you're wondering-- yes, this is a brand new fridge.
Knowing I basically can't do anything about this has left me with a ton of buyer's remorse, but what can you do? Read reviews carefully before big purchases. I thought the good reviews somehow outweighed the bad ones and was sitting here gaslighting myself the whole time thinking, "Am I the crazy one? Is this sound being heard by all the buyers of this fridge?" If I'm to believe this sound is normal, then yes. Yet it clearly only bothers a few, but I'll be a part of the loud minority.
Whirlpool told me their new fridges run the compressor more consistently for energy efficiency. OK, but the trade off is quiet? How is that OK? Make it make sense. Believe, me I will never buy Whirlpool products again because of this issue.
Response from whirlpool.comBy Branded Team, Consumer Care, September 19, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 801529
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 801529
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com